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We have been to Saint John on a prior cruise and have done the main tourist things on a shore excursion. For our upcoming cruise, we would like to just walk around and have lunch, probably at Billy's or Steamers. We would like to go as far as the Jewish history museum--- ( also bought tickets from cruise line for HOHO bus, fortunately our cruise ship is the only one scheduled in town that day) If we just walk all the way to museum area, what are the easiest streets (least hilly) for us to use. We are in late 60's early 70's, I know it is about a 15 minute walk or so from the ship--- I just don't want to be out of breath when I get there! Also, if we walk back to the ship by way of Billys area, I think that way is down hill? What I am babbling on about, is that if the line is ridiculous to get on the bus (museum is stop 5), then we would rather just walk it. ( I can pick up the bus at another stop just to do the 1 1/2 hour loop around) Just want to keep our options flexible.

Unfortunately none of the listed persons at the customer relations phone numbers have those same emails as written above. We calculated that we are out around $400- due to this fiasco. If this somehow gets made right by Princess, I will post again. In the meantime, we are trying to not let this ruin our cruise once we board the ship. So now, everyday I am checking on the app that our cruise is still listed with us on it- I've completed the check in process- but then again, that didn't mean anything when that poorly trained representative managed to cancel our trip and excursions!

Thanks for the names of who to email. I will do this later today. Just for the record: I am an older person and in the past of many cruises I have found it quite easy just to make a phone call to the cruise customer service. This includes Princess. I am a retired TA----I don't think this would have made any difference to the people who are implying that this situation was somehow my fault. My point was that somehow an representative pushed the wrong key or something like that, which resulted in this fiasco. How asking a representative to just change reservation to another date would result in a cruise cancellation is beyond me. And if this could happen to me, it could happen to ANYONE, At this point, I just want Princess to make this as right as they can. Yes I am very disappointed that the shore excursions people couldn't have extended themselves to contact the provider of the tours to reinstate our names- they can see that we booked these tours months ago. This does have me steamed! Thanks again for those of you who posted a SUPPORTiVE reponse-- makes me feel a little less alone on this . Anita

Two days ago my nightmare with Princess began. Let me first say I am Platinum level, and in the past, found Princess really easy to deal with before boarding. Never had any issues. UNFORTUNATELY UNTIL NOW! I rarely complain about anything, but if this has happened to me, it could happen to you. Here's what happened: I wanted to change a dining reservation, that was all. (Yes, I now know how to do it on the app) After speaking for a couple of minutes with the agent who could barely speak English, and very distracting background noise, he said no problem and supposedly changed the reservation for me. I then said, could he kindly email me a note with the correct date for the reservation. So he said ok. I then hung up. 5 minutes later I remembered I had another question so I called back again. This time, another agent, again, hard to understand, and the distracting background noise once again. I ask my question, and the agent said "your cruise has been cancelled" and that I did that 4 minutes ago. OMG! I get hysterical and said I never did that, please fix this immediately. I then get put on hold for the longest 5 minutes of my life. Then the agent says ok, your reservation has been restored. So after I calmed myself down, I then ask my question which was about a shore excursion. The agent then tells me, "Oh Oh, all you shore excursions have been cancelled!" (I booked and paid for all months ago!) So he slowly started to re book my excursions. It turned out that two of the ones that I really really wanted, were now full. I said yes, two of the people names are mine and my husband.! Bottom line 3 agents later, those excursions were lost, due to no fault of my own. The last agent that I spoke with, who actually spoke clearly and actually listenned to me, no distracting background noise, advised me to contact customer support on line and state all the facts of what happenned to me. ( I did that, with no response that they even received my email) Meantime, for one of my cancelled excursions, I was able to find a similar one through Viator-- the other one could only be done with Princess, so we will be spending the day on board the ship, very disappointing. So now, every day, I keep checking to make sure that our cruise isn't cancelled (I've paid for everything including flights, etc. Anita

Just want to let all of you guys/gals: Yup, I went on computer at 9:05 (Pacific time on the 15th of April (for my 130 days out-- April 16---- and sure enough the reservations were open. No problems at all. So thanks again, everyone! Anita

Thank you so much to both replies. Very informative. Ok, so I will then click on "too early to reply" after I have logged in. So it should hopefully work. If it doesn't or I can't book the times I want for reservations, I will then email the land concierge address which sthrngary graciously provided. I already have that pre written on my "mail waiting to be sent"---- this is the first time I have booked Haven---testing the waters to see if it is what I would do again with NCL. I'll respond again with how the booking the restaurants worked out. (April 16-17 ish). Anita

I understand that if you book Haven, you can make your reservations 130 days out. I have the address for the concierge that Gary kindly wrote out and said to make contact 130 days out. I was just wondering why on my reservation it says I can book on line on April 26 (120 days out)--- Shouldn't it have said April 16, which would then be 130 days out for Haven guests? Should I then just send my requests to the concierge in an email on April 16 and then book on line on the 26 as well, to make sure that I have the reservations? For those of you who have been in Haven, your advise is appreciated. Thanks, Anita

Hi--- I found a site where it was marked MPC, or something like that-- I assume MP meant Marco Polo. Thanks, Anita

I can't find any place which dock Princess uses in St. John NB for my Canada cruise. Is it the Marco Polo or Diamond? Thanks in advance. Anita

Thanks again for your response. We were in Seattle maybe 6 years ago or so ( a few years before pandemic) and a couple of times Uber driver would cancel on us last minute ( I suspect for a better offer) it was really annoying--- we tipped generously when a driver finally did actually show up! I'd rather pay a little extra to pre- arrange a pick up from the ship- coming back to port I wouldn't bother.

Thanks for the info-- Is Uber reliable in Quebec between the port and Frontenac area? Can you pre arrange with them, so that we are not competing with others who need to use a taxi? We are ok walking in the area near Frontenac. We just can't handle the walk from ship, which I think now is at wharf 30-- to and from that area. We had trouble with Uber a couple of times in Las Vegas and Seattle. Other times worked out great.

I'm trying to find out if Emerald Princess now uses Wharf 30? If so, is there a taxi stand by the ship? We will need a ride from ship to and from Frontenac area (We have mobility issues) On the Thurs that ship docks, we have 1 tour that leaves by Frontenac. On the Fri on disembarkation we will need a ride to our hotel (near Frontenac) from the ship. Thanks for any assistance. Anita

For any one who has done the Canada cruise with Princess, specifically, can you recall which pier Princess uses in Quebec City? Thanks, Anita

I may end up at Haven for lunch any way---- but I really would rather just eat there for dinner. Thanks again for all responses. Appreciate it. Anita

Thanks-- We booked the lowest Haven category to see if it would be worth it for us for future cruies--- Since we will be eating diner at Haven restaurant that night, we just want to eat a light lunch-- as I stated when I started this post we thought we would eat lunch at American diner- as a Haven "Perk" but now that it is a regular complimentary venue, with little variety --- the local sounds perfect for us. Anita

I figure we will be on board around 11:30--- So I think we will try to make our way to the Local as soon as we board-- if that doesn't work out we will give to one of the mdr--- Thanks for the info. Anita

No, this wouldn't be untill end of August for Alaska---- Just wondering for any embarkation cruise-- not holiday times....

Hi all. I was originally planning on having embarkation lunch at the American Diner before NCL cut out many of the menu offerings and it was a perk for Haven booking (no charge on day 1, now included for all.---- My second choice would be to eat at the Local ---- I was just wondering how crowded that venue gets on embarkation day around 12:00-1:00. Thanks, Anita

The NCL Bliss will be in port 11:00 - 6:00 ---- Having been to Sitka 2 times already, this time we just want to catch the free bus that Sitka provides for the cruise ships, and spend the day downtown at our own pace./ (We did the Fortress, Raptor center, etc. previously) My question is, do we need to make a mad dash off the ship to be among the first to line up for the free bus? Or are there several buses lined up so that we can just get off the ship as close to 11:00 as possible? Just want to make the most out of the day. We want to eat light lunch in town at the dumpling place between 12:00 and 1:00---- Thanks for any info. Anita

we are booked near you under the spa----Normally we try to be under another stateroom, but are trying Haven for the first time in a spa room for the hot tub in room, and it was the least expensive Haven cabin---- It is supposed to be real quiet under this area of spa- so hopefully it will be fine.

There were a few things posted as "new" included unlimited casual restaurants--- Just look at the Princess website where it posts the various plans.

I still can't believe that I bought that extra gift card-- So I saved $400.00 by getting 10 gift cards (5 per month) which left my balance of $2308---So without thinking, I bought 5 more ( forgetting that I had less that $2500 left to pay fir cruise) So then I saw that I just had $328 for the last payment to Princess, I ended up with $171 left on the card. I was just so used to purchasing 5 of the $500 gift cards per month (started in Dec) doh!-- So as soon as I board the shio, I will head straight to GS with the print out of E card (pin is printed on it) and hope they will be able to purchase OBC- then replace the OBC instead of the credit card payment. My own stupidity with this!

I just want to make sure that I get refunded from my credit card for the spa booking and replaced with the e gift card money.

I have been using the AARP E discount Princess gift cards to pay for my next cruise. I accidentally purchased one more $500 card (stupid me) that I needed to pay off that cruise. So I have $191.06 left over. So I figured that ok, I will treat myself for a spa treatment. So I then found out that a gift card couldn't be used on line for this. I called up Princess and was advised to just pay for the spa treatment on line with a credit card (so I can have the time slot and day that I want). Then when I am on the ship to cancel and re book at the spa desk using the gift card. So I went ahead and paid for the spa treatment with my credit card. I was just wondering whether other people have done this. Thanks, Anita

I did this in Oct. 2023. So even though the new items appeared in beinning on Jan. 2024, it will be included automatically to my booking?