Hi. I am not a techy. I am a 79 year old male. I am a math nut and so I love solving problems, no matter what form they take. I had the same result as you. I tried many different ways to sign in to the medallion app, with no success. At first I thought I was the problem. Then my math logic kicked in.
I had made sure my name was entered as on my passport, because that is what you are supposed to do. And when we received our trip documentation from Princess, I made sure my name was listed as per my passport. The problem is that I have a middle name.
When you go to sign in to start the medallion process, There is no place to input your middle name. This is the problem. Princess needs to make a change to their medallion input process to include a provision to input one's middle name.
Are there any Princess IT people out there looking to solve this Princess IT Problem and make some brownie points?
We are platinum cruisers on Princess. We love Princess.
But come on you IT folks, make this simple change to your medallion input process and there will be smooth sailing from now on.