Sstn

I'm willing to accept the frustrations that come with taking cheap cruises on MSC but never recommend MSC to inexperienced cruisers since the odds are higher on MSC that the shore-side customer service will break your heart. Inexperienced agents in the U.S. who don't have the ability to escalate to a supervisor who will speak with the guest provides unnecessary frustration. Does senior management, Mr. Vago included, acknowledge the current poor shore-side service, and have an action plan to invest in correcting the glaring deficiencies relative to the USA competition? If so, let's hear it! I'd rather experience sparkling shore-side service than sparkling atrium stairs.

In my experience, MSC doesn't value/respond to specific guest feedback. While onboard I write a letter to the guest services mgr. and give a copy to the crew member to ensure it gets noted in their records and that they don't trash my praise.

Not every TA is wonderful. I tried a TA and that just compounded the misery. I'm a better advocate for my concerns/fixing MSC errors than the TA was so I'm back to booking direct. Inexperienced cruisers might benefit from a TA.

Same situation for me. Having a guest in the linked cabin create an online profile (that you manage) seems like the best solution. Works for me.

On three bookings (two Seascape, one Divina) I requested early dining and that was on my confirmation and appeared in the online cruise details at the time of booking last autumn. Now all three say dining preference not set in the online cruise details. Phone agents say early request is still on the bookings. Check your bookings online. Anyone else have this issue?

I last summer I booked MSC Divina 5/15/23 Miami to Barcelona. Port charges/tax was $340. No change in itinerary but port charges/tax are now only $154. MSC says no price adjustment on port charges/tax. Only option is to cancel and rebook (but higher base price now would negate the savings). I thought for USA booked cruises there are laws concerning port charges/tax that would apply and provide me a refund/credit for the difference (I know some cruise lines do this but not MSC). Does anyone know if MSC is following US law properly by refusing to adjust the port fees/taxes?

My prior bookings through the MSC USA website mentioned mineral water included in the dining room for European itineraries (water has been provided for free in the Caribbean). I no longer see that mentioned. Can someone confirm this policy change. I'm fine with the free water in the buffet/cabin but I'm assuming that's still not offered in the dining room in Europe.

Sailing for the first time with stock benefit. Rules state: This benefit is not transferable, cannot be exchanged for cash and, cannot be used for casino credits/charges and gratuities charged to your onboard account. Is this strictly enforced since I rarely spend extra onboard beyond gratuities? If so, I've seen some comments about purchasing Carnival Cash Cards onboard. Can the stock OBC be used for that if gratuities and casino cashout aren't any option?