Jump to content
Cruise Critic Community

sue1898

Members
  • Content Count

    622
  • Joined

About sue1898

  • Rank
    Cool Cruiser

Recent Profile Visitors

The recent visitors block is disabled and is not being shown to other users.

  1. @Kindergirl did you see this on the cruise Critic Facebook page?
  2. From HAL’s Facebook page just now: UPDATE - March 27, 9:45AM PT/12:45PM ET: Zaandam is currently off the coast of Panama and rendezvoused with sister ship Rotterdam at 7:30 p.m. local time yesterday, March 26. We received approval from Panamanian authorities to conduct ship-to-ship operations at anchor between the two vessels. Medical supplies and additional medical staff were transferred to Zaandam. Today we announced a plan to transfer groups of healthy Zaandam guests to Rotterdam, with strict protocols for this process developed in conjunction with the U.S. Centers for Disease Control and Prevention (CDC). Only those who have not been ill will be moved, and health screenings will be conducted before transferring. Priority for the first guests to transfer will be given to those on Zaandam with inside staterooms and who are over 70. Once aboard Rotterdam, all guests will continue to remain in their staterooms until disembarkation. Any guests who are currently ill, or in isolation as a close contact, and all crew will remain on Zaandam. While the onward plan for both ships is still being finalized, we continue to work with the Panamanian authorities on approval to transit the Panama Canal for sailing to Fort Lauderdale, Florida. Yesterday a number of patients with respiratory symptoms were tested for COVID-19 and two individuals tested positive. Out of an abundance of caution, on March 22 when Zaandam first saw a number of guests reporting to the medical center with influenza-like illness symptoms, we took immediate protective measures, including asking all guests to self-isolate in their staterooms and implementing all other appropriate precautions that have been developed in coordination with the CDC. All guests and crew received face masks yesterday and were provided with instructions on when and how to wear them. Currently, 53 guests (4%) and 85 crew (14%) have reported to Zaandam’s medical center with influenza-like illness symptoms. There are 1,243 guests and 586 crew on board. On Zaandam there are four doctors and four nurses. On Rotterdam there are two doctors and four nurses. Holland America Line can confirm that four older guests have passed away on Zaandam. Our thoughts and prayers are with their families and we are doing everything we can to support them during this difficult time. Complimentary telephone counseling services from our care partner, Empathia, have been made available to guests and crew if they would like extra support during this time. For those with family members on board, they can call the following numbers for information: 877-425-2231 or 206-626-7398. Zaandam was sailing a South America cruise that departed Buenos Aires, Argentina, on March 7 and was originally scheduled to end at San Antonio, Chile, on March 21. Due to global health concerns, Holland America Line made the decision to suspend its global cruise operations for 30 days and end its current cruises in progress as quickly as possible so guests could return home. No one has been off the ship since March 14 in Punta Arenas, Chile.
  3. Just now from HAL’s Facebook page: UPDATE March 24 (11:20am PT/2:20pm ET): As all ports along Zaandam’s route are closed to cruise ships, Holland America Line has deployed Rotterdam to rendezvous with Zaandam and provide extra supplies, staff, COVID-19 test kits and other support as needed. Carrying 611 crew and no guests, Rotterdam departed Puerto Vallarta, Mexico, at 3 p.m. local time on March 22 and the current schedule is for the two ships to meet by the evening of March 26 off the coast of Panama. Our intention is to proceed to Fort Lauderdale, Florida, for arrival on March 30, however plans are still being finalized. Alternative options also are being developed. No one has been off the ship since March 14 in Punta Arenas, Chile. Complimentary telephone counseling services from our care partner, Empathia, have been made available to guests and crew if they would like extra support during this time. For those with family members on board, they can call the following numbers for information: 1-877-425-2231 or 1-206-626-7398
  4. @rslinky yes from Pigeon Forge but a gift from my son when he and his family vacationed there last fall. It’s TOO good!
  5. Saw your video on Facebook...so glad for the happy ending and this evening’s camaraderie on this thread!
  6. My choice...hard to photograph but in a HAL souvenir glass.
  7. @rjbean4 Gov. Desantis on the news now and he is opposed to a shelter in place. He is planning airport screening and mandatory 14 day self quarantine for folks flying into Florida from NY and NJ. Btw, I think we are neighbors...we’re in PH too and get the TPA planes approaching overhead. Thanks for your informative posts here!
  8. Posted minutes ago on HAL Facebook page: UPDATE: March 22 (1:45pm PT/4:45pm ET): This morning aboard Zaandam, 13 guests and 29 crew reported to the ship’s medical center with influenza-like symptoms. Out of an abundance of caution, we have now asked all guests to remain in their staterooms until we have more information. There are 1,243 guests and 586 crew on board. Zaandam is following the response protocols that have been developed in coordination with the U.S. Centers for Disease Control and Prevention (CDC). Since it is flu season, and COVID-19 testing is not available on board, it is difficult to determine the cause of these elevated cases at this time. The safety and well-being of our guests and crew is one of our highest priorities. The ship has activated these precautionary measures out of an abundance of caution: • As is our standard practice, all ill persons have been isolated and their close contacts placed in quarantine. • Guests have been asked to remain in their staterooms and monitor their health. If they become symptomatic, they are asked to call the medical center for an evaluation and care from the ship’s medical professionals (at no charge). • Effective today, meal service will be provided by room service until further notice. All public areas are closed. • The entire ship is operating at maximum sanitation levels, including rigorous cleaning and disinfecting of public and crew areas. • Crew who are not required for the safe operation of the ship are being quarantined. Those that are needed to maintain the ship’s operation are being asked to self-isolate when not performing essential functions, practice social distancing, self-monitor and report any illness to the Medical Center. • Both internet and guest stateroom telephone services remain complimentary so that guests may stay in touch with their families. Zaandam was sailing a South America voyage that departed Buenos Aires, Argentina, on March 7 and was originally scheduled to end in San Antonio, Chile, on March 21. However, due to global health concerns, Holland America Line made the decision to suspend its global cruise operations for 30 days and end its current cruises in progress as quickly as possible and return guests home. Despite previous confirmations that guests could disembark in Punta Arenas, Chile, for flights, we were not permitted to do so. No one has been off the ship since March 14 in Punta Arenas. Zaandam then sailed to Valparaiso, Chile, where it remained at anchor March 20-21 while taking on provisions and fuel, including regular medications for those that needed them. Zaandam departed Valparaiso on March 21 and is currently sailing north. Our intention is to proceed to Fort Lauderdale, Florida, for arrival on March 30, however we are still working on securing a reservation to transit the Panama Canal. Alternative options are also being developed.
  9. Our trip to the fjords in Norway in 2017 celebrating our 40th anniversary. We loved the Koningsdam and had planned to return to Alaska on her in late June...maybe next year!
  10. I’m so enjoying following this heartwarming tale. @Copper10-8 if you can please take a photo with @Kindergirl‘s folks to post here! You’re a true gentleman!
  11. From HAL’s Facebook page: UPDATE (3 p.m. PT/6 p.m.ET): Despite a positive outlook for disembarking Zaandam guests today at Punta Arenas, Chile, we were not allowed to do so by local authorities. Therefore, the ship departed the port this evening and is now en route to San Antonio, Chile, for a service call to take on fuel and other provisions. Our Seattle headquarters and the ship are working with several governments and embassies on options for where to disembark guests. We know guests and their families are awaiting answers, and we will communicate them as soon as arrangements are made. This continues to be a very fluid situation that is beyond our control, and we are deeply sorry for all that our guests have gone through in an effort to safely return home. We will continue to communicate with guests on board how they can submit for reimbursable expenses. The ship’s internet and phone lines remain open so that guests may contact their loved ones with an update. This is an unprecedented situation and we thank you for your continued patience and understanding.
  12. The Florida governor just said on a news conference that the deceased person’s test results came back negative and the remaining passengers were being allowed to disembark.
  13. This was posted on HAL’s Facebook page an hour ago: In order to give travelers greater peace of mind surrounding their upcoming vacation plans, Holland America Line is extending our Short Term Cancel Policy for cruises or Alaska Land+Sea Journeys departing through July 31, 2020 (previously only through May 31 departures). Get full details here >> http://*****/2Q84aGP
  14. Our final payment with HAL’s Platinum Plan Included is set to be charged to our credit card in one week. My understanding is that once you pay the fee for the Plan, no matter what you don’t get it back. After reading to him that HAL is now extending their new cancellation policy to cruises leaving thru July 31 (that included us), husband is sure that should HAL cancel our cruise to Alaska and give us a FCC for it that they would also roll over the insurance to that future cruise. I don’t believe that is the case. Opinions?
  15. Just now on HAL’s Facebook page: Holland America Line stands by the difficult decision of our sister-brand Princess Cruises to suspend their cruise operations. However, our cruises remain fully operational. We want to assure our guests that we are closely monitoring the global updates and changes. If and when changes need to be made, we will communicate with all affected guests. We also appreciate your patience as we experience an exceptional volume of calls. We continue to prioritize guests who are currently sailing or due to depart in the next week. Thank you for your continued loyalty and support.
×
×
  • Create New...