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alexandria

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  1. I agree with the others. If you know you don't want to sail in October and can cancel now to receive a full cash refund less the $200 administrative fee (which you can use as FCC for a future booking), that is what you should do. Remember, you only receive the 125% FCC if Silversea cancels, not you. So you would be rolling the dice on whether a late October cruise is cancelled by Silversea. And while we don't know the future for certain, I believe Silversea will be doing everything possible within their control to have fall cruises sailing as scheduled.
  2. I don't see anything in the terms and conditions that would permit you to cancel a cruise paid for with FCC and receive a cash refund. Here is the section from the Cruise with Confidence conditions that would likely be applicable: "If guests have a Future Cruise Credit (FCC) that was applied to the cancelled booking, this FCC will be reinstated with the previous amount used with the original expiration date or extend the expiration date to December 31, 2020, whichever is further out. This FCC must be used, and guests must sail by, December 31, 2021. Once re-activated, it can be combined with the Cruise with Confidence FCC on the new booking." The exception that les37b discussed applies in the case where Silversea cancels and a full refund is due the passenger. In those cases Silversea automatically sends out the 125% FCC but you can contact Silversea and request a cash refund. According to les37b's post, you can do that through Dec 31, 2020. There is nothing in any of the policies or terms and conditions that would indicate that a passenger who is no longer eligible to receive a cash refund (for example, they cancel 14 days prior to sailing), can "reset" the tiered standard cancellation policy o potentially receive a full cash refund by applying FCC received under the Cruise with Confidence policy to a later sailing. Instead the terms of that policy (as quoted above) would apply. So if you receive FCC from the Cruise with Confidence policy, apply that to a second cruise and later cancel the second cruise, since you applied FCC to that now cancelled second cruise, then "...this FCC will be reinstated..." per the Cruise with Confidence policy. IANYL but that is my assessment of how the Cruise with Confidence policy and the standard Silversea terms and conditions would apply to the situation you asked about.
  3. To some extent what we may possibly see in the cruise industry is a self-fulfilling prophecy. Those experienced and previously dedicated cruise passengers who are unwilling to book, predicting that cruise lines will not survive this crisis, and then we watch as the cruise lines do not survive this crisis. Now I recognize that some are unwilling to book as they are fearful of the virus and lack the confidence or optimism that cruising will be a safe way to vacation when it resumes (as safe as any travel, recreation or social activity can be). However, there are many others who have indicated that they do wish to cruise again but are unwilling to book because they lack the confidence or optimism that the cruise lines have the financial strength to resume sailing and therefore are fearful of suffering a financial loss. And the more people who are fearful they will suffer a financial loss and refrain from booking, the more likely it is that cruise lines will not survive this crisis as a result of financial failure. So to a large extent, whether or not the cruise industry survives will be a result of the confidence, or lack thereof, of those who have enjoyed cruising in the past. While I respect the viewpoints of those who choose not to sail again or who want to "sit this one out" and wait to see what happens, I personally have the confidence that when Silversea resumes cruising, it will be as enjoyable as before and will be as safe as any other activity where one is interacting in society with others. I don't have that same optimism about CCL branded ships (based upon my view of past bad behavior on the part of CCL). Nor do I have that same optimism about the megaships of any of the cruise lines, including NCL and RCCL, unless some financially feasible strategy is employed to avoid the crowding of passengers and to maintain high standards of cleaning, sanitizing and hygiene. But as far as Silversea and other brands with small ships, high space to passenger ratios and high crew to passenger ratios, I believe that cruising can and will resume. Just my opinion, others may (and I'm sure will) differ.
  4. Attached is the April 8, 2020 version of the Cruise with Confidence policy. I don't see a reference to DACH markets in that version. Silversea Cruise with Confidence Program 20200408.pdf
  5. The reference to DACH markets in the below paragraph is new. Other than that, I didn't see any changes in my cursory glance. WHEN GUESTS CANCEL LESS THAN 48 HOURS PRIOR TO DEPARTURE: · Penalty will be 100% of the booking. · Penalty for DACH markets is as follows: o 80% of the voyage price if cancellation happens between 2 and 1 day before departure o 95% of the voyage price if cancellation happens on the departure date or if there a no show
  6. Grew up in MOCO...small world.
  7. No offense James, but you aren't even sure what ship you are booked on?? Don't you have your booking confirmation?? As NJ Cruiserman has pointed out, the actual dates for each cancellation penalty "tier" is listed right on your booking confirmation along with the cancellation penalty that applies during each date range. Forgive my surprise, but I think many on Cruise Critic can name every future booking they have coming up, including ship, sailing date, embarkation port, itinerary, etc. Some real cruise "enthusiasts" can even tell you who the Captain and other senior staff and crew will be! 😲 Good luck. Patience is truly necessary during this crisis, as difficult as it may be to practice at times! Hope it works out.
  8. If you are booked on the August 19 Silver Whisper, your TA was correct. Cancellation on April 21 would have been exactly 120 days prior to sailing and you would have incurred the 15% penalty. To avoid the penalty, you have to cancel 121+ days prior. If you are booked on the August 21 Silver Shadow, you could have cancelled without penalty on April 21 or April 22. The 15% penalty period would have started on April 23. Are you booked on the Whisper or Shadow?
  9. That is in fact the policy in the US. Here is the link again to the terms and conditions for you to look yourself: https://www.silversea.com/terms-and-conditions.html Did you ever look at your booking confirmation as previously suggested? What does your booking confirmation say about cancellation terms and penalties? Do you have some documentation (such as emails) that you advised your travel agent to cancel more than 120 days prior to the cruise date and they told you there would be a 15% penalty?
  10. The cancellation policy for a cash refund was linked above in my earlier post and it is also on your voyage confirmation, but here it is as well: CRUISE CANCELLATIONS If you find it necessary to cancel your reservation or any component thereof, you or your travel professional are required to contact the Silversea Reservations Department by telephones well as submit your cancellation in writing. If your cancellation request is received more than 120 days prior to your initial sailing date, a USD$200 non-refundable administrative fee will be charged per booking. This administrative fee may be converted to a future cruise credit valid for travel within 12 months from the date of the cancelled voyage. Cruise cancellation requests received within 120 days of the initial sailing date will be subject to the following charges, regardless of suite resale: 120 – 91 days prior to the initial sailing date: 15% of the total cruise fare per person; 90 – 61 days prior to the initial sailing date: 50% of the total cruise fare per person; 60 – 31 days prior to the initial sailing date: 75% of the total cruise fare per person; 30 – 0 days prior to the initial sailing date or nonappearance at the time of sailing: 100% of the total cruise fare per person.
  11. Both VISA and MasterCard have a little known policy that allows for a longer period of time for disputing charges related to services that aren't performed at the time of purchase but expected to be performed on or before a future date. (MasterCard Chargeback Guide, beginning at page 49: https://www.mastercard.us/content/dam/mccom/en-us/documents/rules/chargeback-guide.pdf) (Visa Chargeback Guide, beginning at page 687: https://usa.visa.com/dam/VCOM/download/about-visa/visa-rules-public.pdf) Essentially, those policies provide that a dispute timeline can be based on one of two start dates. Either the dispute must be processed within 120 calendar days of the transaction processing date or within 120 calendar days of the last date the customer expected to receive the goods or services (but not to exceed 540 days of the original transaction processing date). You can look at the language specific to Europe on page 688, "For a Dispute related to non-receipt of travel services from a provider who has failed, if the services are covered by a bonding authority/insurance scheme, the Issuer must attempt to obtain reimbursement from the relevant bonding authority/insurance scheme., unless the bond or insurance scheme is insufficient. If the bond or insurance scheme is insufficient, the Issuer may use information in the public domain to initiate the Dispute."
  12. Thanks all for the replies! Looks like this may be one to move to the top of our list to possibly book for 2021...
  13. Good morning! My wife and I are considering booking a second cruise on Silversea, this one for late 2021. We are looking at a couple of sailings, one of the itineraries that has peaked our interest is the Seward (Anchorage) to Tokyo sailing in late August 2021 (a little earlier in the year than we were considering, but we wouldn't want to do a sailing through the Bering Sea in November....brrrrr). We have been interested in visiting Japan, we enjoy Alaska and I have wanted to take a transoceanic sailing (just to do one) so this may tick a couple of boxes (even if it isn't transatlantic). None of our friends has done an itinerary like this. Have any of you sailed that voyage before? If so, I'd love to hear your feedback and thoughts. Also, neither of us has traveled to Asia before and we do not speak Japanese. That being said, if we wanted to extend our stay in Japan for a few extra days after debarkation, how tourist-friendly will we find Japan if we don't understand or speak the language? We are looking at things like taking the bullet train, visiting some temples and gardens, enjoying the local cuisine, etc. Typical tourist stuff! While we would certainly want to learn some rudimentary Japanese, we wouldn't want to rely upon our grasp of the language to enjoy the trip. Thanks...
  14. While there are some that have said they still don't have refunds after the 45 day mark, many who previously expressed concern/frustration/impatience about the delay in their refunds have been recently reporting both here and on the Facebook Silversea Passengers group that they have now received their refunds. Most of those indicate that the refunds arrived 35-45 days after cancellation for cruises cancelled in March.
  15. My wife has followed the scientific aspects of this closely as she is retired from CDC, her background and education is in public health and epidemiology. One shortcoming with the temperature checks is that those only detect persons who have an elevated temperature due to symptoms of COVID. Thus far the evidence indicates that a relatively significant number of persons who become infected with COVID remain asymptomatic but yet can spread the virus. Apparently that number is currently estimated at around 25% based upon testing and monitoring of groups of persons who have been in close contact with COVID patients. The second shortcoming with the temperature checks is that it appears that the presymptomatic phase of COVID can be as short as just a few days to as long as two weeks. That is the period between becoming infected and displaying symptoms. And modeling and studies seem to indicate at this point that the three days prior to development of symptoms may be the most contagious period. There may be no foolproof "solutions" to this issue for cruise lines, but as my wife pointed out, rigorous sanitizing and cleaning protocols, along with frequent hand washing, coughing into an elbow or tissue, and social distancing to avoid transmission of respiratory particles are the most effective way for most to avoid infection (and not just from COVID but from many other illnesses).
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