time-to-sail

I am an early riser and on occasion go to the solarium before 6am. On the first day, aboard the Edge, I observed a passenger palm/exchange what looked like money to me, with a pool attendant. The pool attendant waited 30mins or so and then placed towels and magazines on two chairs. A couple of hours later the passenger and his wife showed up. On the second day, the same transaction took place for the same chairs. I waited to see if the passenger came to use the chairs and he did in the late afternoon. I waited until an officer came into the solarium and reported the incidents. I saw the interaction between the pool attendant and the officer. The pool attendant never returned to the solarium. After that incident any chair not occupied for 30 mins had a card placed on it. A short time thereafter the belongings were removed from said chairs. It was shocking and disappointing to realize this side gig goes on.

AGREED Poor IT design and implementation Probably new promotions added and some old ones mistakenly deleted. My cruise was locked down yesterday, i.e. disappeared from system. I suspect a MoveUp assessment. When it came back on-line there was a decreased number of suites and aqua and increased number of balcony. I have a MoveUp offer in play and it is possible my reservation was reviewed/priced but the promotions were no longer in the system hence a balance of $9832.00 (= my promo discounts) appeared.

I signed in to book some specialty dining, for my June cruise, and was shocked to see PAY BALANCE $9,832.00 BUT I paid my cruise, in full, in March and my balance was zero yesterday. I immediately called Celebrity (2hrs 28min wait) and the new balance was confirmed. I insisted they investigate. It was discovered that the promotional codes used in the original booking had been "incorrectly deleted from the system" . This resulted in my cruise being repriced at the current rate without any promotion codes. All was rectified and balance restored to $0.00. So all good. The agent did tell me I was the 3rd person she had spoken to today regarding this problem. What might have happened, had I not checked my account?