ABOUT YOUR UPCOMING TRAVELS
We hope this email finds you well during this challenging time. While this is unlike anything we’ve ever experienced, we continue to evaluate how it impacts our upcoming sailings. With that said, we have an important change to share with you.
Given the closure of shipyards along with the disruption to the supply chain caused by this pandemic, Liberty of the Seas’ amplification has been postponed to a later date, and the ship will sail to Galveston earlier than planned. Regrettably, only one ship can dock at the Galveston pier at a time, so we have to cancel our February 14, 2021 Jewel of the Seas cruise. We know how much time and effort go into planning your vacation, and we’re terribly sorry for the inconvenience.
To help make up for this change, we have some options for you below:
1. 125% Future Cruise Credit: We’re providing you with a 125% Future Cruise Credit to book a new cruise by December 31, 2021 for sailings on or before April 30, 2022.
This amount is based on your total cruise fare paid. And, we’re giving you a little extra, knowing that this is such a unique circumstance.
We will automatically send your Future Cruise Credit via email by August 7, 2020. So, there’s nothing for you to do!
Taxes & fees and any RoyalUp upgrades will be automatically refunded. Current refund processing is around 45 days. We are working as quickly as possible, and we appreciate your patience.
If you opted into the Cruise with Confidence 100% Future Cruise Credit, this offer does not apply.
And, if you previously used a Future Cruise Credit (including previous Global Suspension FCCs), you’ll receive a new Future Cruise Credit. This will be for 125% of any new monies paid on this sailing, plus the value of your original credit at 100% of its value, with an expiration date of December 31, 2021 and a sail by date of April 30, 2022.
If you were already impacted by our global suspension (sailings March 13 – September 15, 2020) and paid additional monies on a new booking onboard Jewel of the Seas, you are able to opt in to refund one or both cancelled bookings via the process below.
2. Move your Jewel of the Seas reservation to another sailing: If you prefer to move your existing booking to an alternate sailing – we’re happy to move you! We’ll price protect the original pricing and/or promotion on any 7-night Caribbean itinerary within 1 week before or after your original sail date.
If you prefer to move your existing booking to a 2022 sailing instead, you can take advantage of our Lift & Shift program. We’ll price protect the original pricing and/or promotion on any same itinerary, length, product, and stateroom category as your original sailing within 4 weeks (before or after) of the original sail date in 2022. For example, as you are moving from a February 14, 2021 sailing, you must move to a sailing that is the same itinerary, length, and stateroom category, and the sail date should be between January 14, 2022 – March 14, 2022.
Price/promotion protection excludes taxes, fees, gratuities, and other non-cruise fare items.
If you were already paid in full and your cruise fare rate decreases, we’ll provide you with a refund if there is any difference in pricing. You can expect to receive your refund to your original form of payment 45 days after your move is processed. Kindly note, refund times may vary depending on your financial institution.
We’ll waive any non-refundable deposit change fees associated with the move.
Please know, holiday sailings (Christmas, New Year’s, and Easter), are excluded from your options.
Please contact your Travel Advisor or call us at 888-281-9344 by July 17, 2020 to move to a new sailing. If we don’t hear from you, we will automatically issue your Future Cruise Credit.
3. 100% Refund: Or, if you prefer a full refund, which is a lower value than the Future Cruise Credit offer above, we’re happy to process this for you. Given how fluid this situation is, and the opportunity to use the extra credit being offered, you have until December 31, 2020 to request a refund and deactivate your certificate.
Please contact us to start the refund process, forfeiting the higher value of your 125% Future Cruise Credit.
To avoid waiting on the phone to cancel and start the refund process, please click here and we will get it started for you. Note: Please know, once we receive your refund request, we unfortunately won’t be able to accept an FCC request if you change your mind.
We’ll then deactivate your Future Cruise Credit and process your refund to your original form(s) of payment, which will include any non-refundable deposits.
You can expect to receive your refund 45 days after you submit your refund request.
Please note: If you used a Future Cruise Credit on this sailing, and you request a refund instead, we’ll refund any NEW funds paid above the certificate amount, and we’ll reinstate your original certificate.
And, a special option for those that also purchased Cruise Planner Items…
You can opt-in to receive an Onboard Credit in the value of 125% of the total Cruise Planner purchases on your reservation.
Click here by July 17, 2020 to request your higher value credit and we’ll email you your credit by August 7, 2020.
If we don’t hear from you on or before July 17, 2020, your Cruise Planner purchases will be automatically refunded. You’ll receive your refund within 45 days of your booking’s cancellation. We are working as quickly as possible, and we appreciate your patience during these unprecedented times.
Also, if you opt for a cruise fare refund, Lift & Shift, or to move your sailing to another 7-night Caribbean sailing within 1 week before or after your original sail date, you are not eligible for this Cruise Planner Onboard Credit offer.
Questions about the Cruise Planner credit? Click here for more details.
Guests with air or hotel booked…
Refundable air or hotel accommodations purchased through Royal Caribbean will be automatically refunded to you within 45 days after we process the cancellation.
If you booked non-refundable air through Royal Caribbean or booked on your own, please contact the service provider directly for your options with them.
If you have any questions, please contact your Travel Advisor immediately or contact us at:
1 800 754 500 in Australia
0344 493 4005 in the U.K.
1 866 562 7625 in the U.S. or Canada
All other countries, please visit http://www.royalcaribbean.com/contactus for your local Royal Caribbean International office phone number.
We appreciate your patience, understanding, and continued loyalty and know that together, we will all come out of this stronger than ever. Stay healthy and safe. We’ll be ready to welcome you back soon.
Royal Caribbean International