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gdwest

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  • Content Count

    84
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About gdwest

  • Rank
    Cool Cruiser

About Me

  • Location
    monticello, ky
  • Interests
    traveling especially CRUISING
  • Favorite Cruise Line(s)
    royal caribbean
  • Favorite Cruise Destination Or Port of Call
    caribbean

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  1. For our May 2021 cruise, we have the option of dog sledding/helicopter ride on either Mendenhall glacier or Norris glacier. There is not a huge difference in price, is one glacier preferable over the other? Thanks!
  2. ABOUT YOUR UPCOMING TRAVELS Dear Guest, We hope this email finds you well during this challenging time. While this is unlike anything we’ve ever experienced, we continue to evaluate how it impacts our upcoming sailings. With that said, we have an important change to share with you. Given the closure of shipyards along with the disruption to the supply chain caused by this pandemic, Liberty of the Seas’ amplification has been postponed to a later date, and the ship will sail to Galveston earlier than planned. Regrettably, only one ship can dock at the Galveston pier at a time, so we have to cancel our February 14, 2021 Jewel of the Seas cruise. We know how much time and effort go into planning your vacation, and we’re terribly sorry for the inconvenience. To help make up for this change, we have some options for you below: 1. 125% Future Cruise Credit: We’re providing you with a 125% Future Cruise Credit to book a new cruise by December 31, 2021 for sailings on or before April 30, 2022. This amount is based on your total cruise fare paid. And, we’re giving you a little extra, knowing that this is such a unique circumstance. We will automatically send your Future Cruise Credit via email by August 7, 2020. So, there’s nothing for you to do! Taxes & fees and any RoyalUp upgrades will be automatically refunded. Current refund processing is around 45 days. We are working as quickly as possible, and we appreciate your patience. Please note: If you opted into the Cruise with Confidence 100% Future Cruise Credit, this offer does not apply. And, if you previously used a Future Cruise Credit (including previous Global Suspension FCCs), you’ll receive a new Future Cruise Credit. This will be for 125% of any new monies paid on this sailing, plus the value of your original credit at 100% of its value, with an expiration date of December 31, 2021 and a sail by date of April 30, 2022. If you were already impacted by our global suspension (sailings March 13 – September 15, 2020) and paid additional monies on a new booking onboard Jewel of the Seas, you are able to opt in to refund one or both cancelled bookings via the process below. 2. Move your Jewel of the Seas reservation to another sailing: If you prefer to move your existing booking to an alternate sailing – we’re happy to move you! We’ll price protect the original pricing and/or promotion on any 7-night Caribbean itinerary within 1 week before or after your original sail date. If you prefer to move your existing booking to a 2022 sailing instead, you can take advantage of our Lift & Shift program. We’ll price protect the original pricing and/or promotion on any same itinerary, length, product, and stateroom category as your original sailing within 4 weeks (before or after) of the original sail date in 2022. For example, as you are moving from a February 14, 2021 sailing, you must move to a sailing that is the same itinerary, length, and stateroom category, and the sail date should be between January 14, 2022 – March 14, 2022. Price/promotion protection excludes taxes, fees, gratuities, and other non-cruise fare items. If you were already paid in full and your cruise fare rate decreases, we’ll provide you with a refund if there is any difference in pricing. You can expect to receive your refund to your original form of payment 45 days after your move is processed. Kindly note, refund times may vary depending on your financial institution. We’ll waive any non-refundable deposit change fees associated with the move. Please know, holiday sailings (Christmas, New Year’s, and Easter), are excluded from your options. Please contact your Travel Advisor or call us at 888-281-9344 by July 17, 2020 to move to a new sailing. If we don’t hear from you, we will automatically issue your Future Cruise Credit. 3. 100% Refund: Or, if you prefer a full refund, which is a lower value than the Future Cruise Credit offer above, we’re happy to process this for you. Given how fluid this situation is, and the opportunity to use the extra credit being offered, you have until December 31, 2020 to request a refund and deactivate your certificate.  Please contact us to start the refund process, forfeiting the higher value of your 125% Future Cruise Credit. To avoid waiting on the phone to cancel and start the refund process, please click here and we will get it started for you. Note: Please know, once we receive your refund request, we unfortunately won’t be able to accept an FCC request if you change your mind. We’ll then deactivate your Future Cruise Credit and process your refund to your original form(s) of payment, which will include any non-refundable deposits. You can expect to receive your refund 45 days after you submit your refund request. Please note: If you used a Future Cruise Credit on this sailing, and you request a refund instead, we’ll refund any NEW funds paid above the certificate amount, and we’ll reinstate your original certificate. And, a special option for those that also purchased Cruise Planner Items… You can opt-in to receive an Onboard Credit in the value of 125% of the total Cruise Planner purchases on your reservation. Click here by July 17, 2020 to request your higher value credit and we’ll email you your credit by August 7, 2020. If we don’t hear from you on or before July 17, 2020, your Cruise Planner purchases will be automatically refunded. You’ll receive your refund within 45 days of your booking’s cancellation. We are working as quickly as possible, and we appreciate your patience during these unprecedented times. Also, if you opt for a cruise fare refund, Lift & Shift, or to move your sailing to another 7-night Caribbean sailing within 1 week before or after your original sail date, you are not eligible for this Cruise Planner Onboard Credit offer. Questions about the Cruise Planner credit? Click here for more details. Guests with air or hotel booked… Refundable air or hotel accommodations purchased through Royal Caribbean will be automatically refunded to you within 45 days after we process the cancellation. If you booked non-refundable air through Royal Caribbean or booked on your own, please contact the service provider directly for your options with them.  If you have any questions, please contact your Travel Advisor immediately or contact us at: 1 800 754 500 in Australia 0344 493 4005 in the U.K. 1 866 562 7625 in the U.S. or Canada All other countries, please visit http://www.royalcaribbean.com/contactus for your local Royal Caribbean International office phone number. We appreciate your patience, understanding, and continued loyalty and know that together, we will all come out of this stronger than ever. Stay healthy and safe. We’ll be ready to welcome you back soon. Sincerely, Royal Caribbean International
  3. Just received an email from RC informing us that our February 14, 2021 sailing has been cancelled due to the fact that Liberty would be docking at the Galveston pier. Here we go again...trying to rebook again 😏
  4. I cancelled our cruise (before final payment) mid-March. I received most of my refund late April. I still haven't received any email regarding the FCC.
  5. Onthewater 51: Could you please update as to whether your credit card company tracked down your "disbursed" refund with the transaction number. I called this afternoon..the rep. said they didn't have a reference number. Our funds were also disbursed on the 19th....checked with Bank of America, they have not received any credits. Some posters that cancelled after we did, have received their refunds.
  6. Seriously considering filing a dispute with Bank of America for refund on two cruises with Royal Caribbean. Would there possibly be any penalty/cancellation/retaliation from RC for the FCCs I currently should have (not received as of yet)?
  7. I am also so tempted to call Bank of America (Royal Caribbean credit card) and dispute the charges on the two "before final payment" cancellations. It has been over the 30 days (was told when cancelled it would be 7-10 days). I called last week and was told that my refunds were approved and would post this week. I am beginning to doubt I am being told the truth. As of today, I haven't even received a credit for cruise planner cancellations...not one penny credited for either sailing. Here is my concern: If I dispute the $14,000+ that RC owes me...what would happen to the additional $2,000 + in FCC? As I have not received the FCC emails, could they refuse honoring those? So...do I possibly forfeit the FCC or wait a bit longer, also... the fear of RC filing bankruptcy is making me anxious.
  8. TTTwo cancelled before final payment. Ovation cancelled March 17 for July 10, 2020 sailing..$4500 and 3 staterooms on Harmony for June 21, 2020 sailing cancelled on March 21...$10,000 for a grand total due from RC of $14,500. $0 received for either..not even excursion/drink packages.
  9. Oh sorry...I probably wasn't clear enough in my question. I paid our cruise in full including Royal's travel protection plan several months before final payment was due. A month before final was due, I cancelled the cruise. My question is...is the portion I paid for the travel insurance refundable? I want to think that in my past experience, when I cancelled before final payment (and had paid for the travel insurance), I received credit to my credit card for the cruise fare, taxes and fees, and the travel protection. Thanks!
  10. Is RC vacation travel protection refundable (on a credit card) on a booking cancelled before final payment? I am getting two different answers from two RC reps. When I called and cancelled back in March, I was told the travel insurance would be refundable. I just called to get a break-down of the refundable (on my credit card) and what would be a FCC. This rep. said the travel insurance would not be refunded as it was a 3rd party...even if cancelled before final payment date. Thanks!
  11. I haven't received any credits...period. Not for cruise planner charges, air to sea, nothing! After reading CannyScottToo post, I am getting anxious.
  12. Here is my situation: I cancelled two cruises (both before final payment) so I should be received credit to my Royal Caribbean Bank of America credit card. These cancellations were made approximately three weeks ago. The Alaska cruise credit is approx $4500 and the Harmony cruise for our family is approx $11,000.00 for a total of about $15,000.00. The current credit card balance (which consists of mostly final payments on the Harmony cruise) is $6500..which is due in 10 days. So, I will have to pay the $6500 (from my savings) to keep from being past due and interest; then when my credits finally post, I will have $15,000.00 credit balance. That means I will have to request a check from Bank of America, and I have no idea how long that will take.
  13. Final payment is due next week. The cruise in paid in full including gratuities and RC travel protection. If I cancel before final, will I be reimbursed as credit to my credit card or a FCC. Will the non-refundable deposit be refunded. It is my understanding that is I cancel the travel protection prior to cancelling the cruise itself, I would be not lose those payments. This decision is so hard to make! Thanks everyone!!!!!
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