LNugent

Has anyone heard anything about this cruise? Thanks.

My husband and I cruised on the Venture. It was a very good experience and it felt like a luxury expedition cruise. The submarine was awesome. The one issue was there were excursions and zodiac trips in which people participated that were not physically able. If created problems/delays for the other guests. Tough situation for Seabourn.

The latest is they wouldn’t accept just the form (that they provided) with my wire instructions. They wanted a letter verifying account and wire Instructions from my bank. More stalling tactics. I sent them the letter which was difficult and time consuming to get. I told them if the funds were not promptly wired I would be reporting them to the Florida Bar. I am giving them 10 days. We will see.

Received this email today after asking many times when my check would be mailed “ Unfortunately, we do not have an open bank account at this time to issue checks. Due to ongoing issues with mail delivery, including instances of lost and stolen checks, we have decided to offer wire transfers as a method of distribution. This method offers greater reliability and efficiency, ensuring that you receive your payments in a timely manner. At this time, we do not have an established date of when we will reissue checks. As a result, we will cease issuing checks for distributions at this time. Instead, we kindly request that you provide us with your wire transfer information to facilitate this transition smoothly. Attached to this email, you will find the necessary form for submitting your wire transfer details. To ensure accuracy and security, please ensure that the name(s) on the bank account match the information provided on your submitted claim form. In order to proceed with the wire transfer, we require that you attach a verified letter from your bank containing your wire transfer details and instructions (name of account holder, Account Number, SWIFT code, Routing, etc). This additional documentation is necessary to ensure the accuracy and security of the transaction. Please submit a letter from your bank as soon as possible to process your payment.

I followed up with Moecker about a week ago. No response and no check yet. Bummer.

Email I received from Moecker During the holiday season our bank account was fraudulently compromised. We have stopped issuing checks at the moment in order to fix the issue at hand. We estimate the next round of checks to go out in February.

By the way, big fan of Crystal. Ship, service and food great. A few other hiccups on this cruise besides overnight . In Jamaica our VIP Beach Club excursion was to an abandoned, falling down hotel where local tour company was using lobby and small beach as a so called beach club. The building was unsafe, bathrooms had no running water, and appeared unsanitary for preparing lunch that was included. We left and went back to ship. Many people very upset. We have received apology and refund. Home office needs to vet excursions better. Let’s just say Crystal still has some kinks to sort out. They will get there but I do believe feedback is productive in helping them to do so.

No problem with courting agents or bringing them on board just not at the expense of passengers. Overnighting at a dumpy and unsafe city to do so is what is unacceptable.

On Crystal Serenity in the Caribbean. We had an overnight in Santo Domingo. Not sure why they would stop at all at this port as nothing to do and unsafe according to many. Well, maybe they were going to have a party on deck….nope. We discovered last night that they overnighted to bring on a large group of travel agents. They dined, went to show and were in the lounges. Not cool Crystal.

The Edition is an excellent hotel. It has a rooftop bar perfect for spotting the northern lights. If you stay, book the rooftop bar/restaurant in advance as it books out.

When in St Barts last December there were four cruise ships in port. All tendering.

Hmmmm….”don’t just complain”. I would call this a critique. Is this site not called Cruise Critic. I am a huge fan of Crystal and know they would want feedback when a guest is unhappy. In addition, I have contacted my TA as I am a seasoned cruiser and traveler

I have been to St Barth several times. I was just there past December on Ritz Carlton Yacht and in the past on Crystal. Again, not the point. I expected a notice with explanation from Crystal.

I have been to St Martin. That’s not the point. I should have received notice from Crystal.

Not wanting to wait until next year to get back on Crystal, i booked a Caribbean cruise for this November. I have done Caribbean many times but thought this would be an easy way to check out NC (easy to get to from Florida). I was checking Crystal site today and it showed my booked cruise with a stop in St Martin in lieu of St Barths (part of reason I booked). I got no notice from Crystal. I hope it is just a mistake on the website. Bummer if not. Not a good start.