The end of January beginning of February we docked at Taino Bay. All the excursions seemed to be long distance so we hired a local cab, $60 for three people to see the some local sights. At every stop like the cathedral, there were people who charged to show you around. $5 seemed sufficient. One stop was a local chocolate maker. They called it a factory but it was tiny. The gift shop sold more Mamajuana than chocolate. (hint, taste the chocolate before you buy it.) The shopping area near the ship is pretty good. Prices are more reasonable than other ports. The pool area there looked very inviting I wish I had brought my bathing suit off of the ship.
I don't remember the name of the concierge. I never did get an email ahead of the cruise. But he was amazing. New reservations, changing reservations, account issues, getting us on and off the ship, he and his team were just super efficient and accommodating.
As for the bartender, his name was Kai and his underling was Maria. Kai came off as snooty and arrogant and catered to a very loud and inebriated family group that was regularly dropping $50's. After the first few days the Haven bar was not the hub that I have known it to be. We found the bar at the forward observation lounge with a piano player late in the evening was a pretty magic place to hang out. Also a shout out to the whiskey bar for their Old Fashions and Whiskey Sours.
I heard from someone who was on the Encore, the following week and they said that Maria was the primary bartender and they never met Kai. So good for Maria! She is is friendly and competent and fun to be around.