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treehugr

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About treehugr

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    Cool Cruiser

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    Vero Beach, FL.

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  1. Quick update... 4/12/20 Equinox sailing canceled on 3/24/20, applied for refund online same day. On 4/11 we filed a dispute with our CC (B of A) and on 5/15/20 found out the original representative who processed our dispute didn’t code as “services not rendered”, which is what should have been done. Representative re-coded / escalated and assured us we would have some resolution within a week. Today we looked at our CC online and found a credit in the full amount from BofA with a letter stating an additional 60 days before final resolution from Celebrity. So nothing new on Celebrity's end, but it was nice to see BofA follow through with their promise on a week. No telling if and when Celebrity will get to us. 58 days and counting.
  2. Congratulations. If I may inquire, did the amounts = what you were due?
  3. Quick update to our refund status, nothing as of yet. 4/12/20 Equinox sailing canceled on 3/24/20, applied for refund online same day. On 4/10/20 we called Celebrity to get a status on our refund and were told we would need to go through our TA (big box), even though all payment went direct through Celebrity. Followed up with our TA same day and were told, wait for it…your payment went direct through Celebrity and you’ll need to take up with them. On 4/11 we filed a dispute with our CC (B of A) largely based on the poor correspondence with both Celebrity and TA, as well as long term cruise line viability concerns. Today, 5/15/20, we tried the Celebrity route once again, and once again were told to call TA. Hung up and called B of A and found out the original representative who processed our dispute didn’t code as “services not rendered”, which is what should have been done. Representative today re-coded and escalated. Assured we will have our money within a week…fingers crossed 😄
  4. How in the world is X processing MoveUp bids on a cruise they know they're cancelling?
  5. @JonnyCT81- Agreed! Imagine if the OP had left out the 2nd sentence below. The debate, or lack thereof, would probably have taken on an entirely different tone. “I say stop worrying and calling about refunds and put your next sailings on the map, and show these shareholders that we're here and ready to sail after this lockdown.” Warranted or not, some took it personal and felt the need to respond, which has now sadly led to personal attacks. Take away that 2nd sentence (go back and look) and this thread takes on an entirely different life. I think we can all agree no harm was intended and we need to move on.
  6. Let us hope post Covid19 cruise requirements don't inlude weigh-ins at meal time 😄
  7. @Spif Barwunkel - My apologies, I actually got a good chuckle out of your comment and found it refreshing in contrast to much has been posted of late. Please accept my apology, I wasn't aware no humor was intended.
  8. You actually got a confirmation of your refund back from Celebrity? You would be the first that I'm aware of, out of countless here on CC, that actually got something back after applying.
  9. Well you're certainly not lacking in confidence 😄 ....congrats on your stress free process.
  10. Thank you so much. Not sure if it will matter, but I'll send off the info anyway.
  11. @Bo1953- Like so many others here on CC, I’ve always appreciated and enjoyed your candid and thoughtful comments. Unfortunately, in this current climate we all find ourselves living in, I have way too much available free time on my hands and CC has become an outlet for me I suppose. As a direct result, I’m just as guilty as the next for clicking and responding to just about anything, when in the past I was typically more a lurker than poster. Even with a game of Uno 6 million with my daughter and my wife’s ambitious Annie Sloan makeover of all our household furniture, unfortunately I still find time to offer up my regurgitated opinion here on CC. I assure you, this shall pass and calm / reason will once again return. Time to go find another post to respond to 😄.
  12. @hcat- If you don't mind me inquiring, who did you mail your documentation to? Particular department? I have a claim number without an address to send anything to.
  13. Got a standard "we're currently reviewing your claim" letter from BofA today. When we filed the claim we were told we would also receive questions to fill out, along with a request to provide additional documents. This letter made no such mention of additional questions, nor a request for additional documents needed.
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