frbob

I'm not impressed with Princess Guest Services off the ship as well. I have been waiting for well over a month for an answer to question I had. I followed up with another request for an answer. Then I asked for the contact number for the GSM. Nothing but silence on all counts. Worst guest service dept. in the cruise industry, and that's saying something, because service throughout the industry is pretty bad. My upcoming cruise on Island Princess could be my last Princess cruise (Captain Circle Elite).

I served on USS Ranger back in the early 60's when CVs were CVAs. In Alameda we were berthed right next to Midway. Interesting times. We once had a "drag race" with Kitty Hawk out in the Pacific. Of course, Ranger was the victor! In my 2 1/2 years aboard Ranger we cruised through 2 typhoons in the Pacific with extreme seas and water washing over the bow onto the flight deck. Thrill rides. My job on Ranger was "R" Div. Officer. I was in charge of toilets. Very exciting stuff...so I signed up for watch duty in CIC and the Bridge, in addition to my normal watch rotation in Engineering. Yes, I worked at least 16 hours a day. The Bridge was my favorite. At least there were windows. My "cabin" was mid-ship more or less, a couple of decks below the hanger deck. My bunk was against an exterior bulkhead and, at night, when at sea in convoy, I could hear the sonar "pings" from accompanying warships. Loud...very loud! Were you a brown shoe. or black shoe? Thanks for your service, by the way!

Doesn't seem fair to me. But Canadians love it!

Politics? What "politics"? Maybe economics, or fairness, but not "politics". I can't help it if the Canadian dollar isn't worth a US dollar. Not my fault. Check with Ottawa.

From Princess... "Canadian at par offer extended Canadian residents can stretch their dollars further with our Canadian Dollars at Par promotion that has been extended through Mar 31! With this offer, we will be setting Canadian dollars at par with US dollars to bring extra savings to your Canadian clients2. This is applicable on select voyages to Alaska, the Caribbean, California Coast, Europe, Panama Canal, and Canada & New England between Mar 2023 through Apr 2024. Voyage List ❯".

Every time I try to reach HAL's customer service dept I end up holding and holding and holding. Same with CHAT. What's up with HAL???

We have some lingering issues to resolve with Holland America and have been trying very hard to get responses from HAL via email or phone. Getting someone who knows what they are doing at HAL seems virtually impossible. I've made calls and spent an hour or more on hold listening to elevator music and the oft-repeated "Your call is very important to us. Please stay on the line and a representative will be with you shortly.". When a call is finally answered I have been advised that I have the wrong person and could I please stay on the line and the call will be transferred to the "right" person. This is followed by more elevator music and that repeated "your call is very important to us...blah, blah, blah" message. I've left call-back numbers and sent many, many emails without response. Does HAL actually have a customer/guest relations department or is that post just a black hole? Anyone with like experiences?