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Same problem with customer service today but I also got this email today that clearly states it's complimentary. I just booked it and hope to get my money back!

I just got this email today that says it's complimentary. But apparently they haven't told the customer service reps about it because they had no idea what I was talking about!😕

That's what I think I will do. I don't want to get stuck with a day or time I don't want.

I hope it's not a let down after NCL. The room looks gorgeous and even though it's been a while since I've been on Princess, I always thought they were a step above NCL. I'm guessing no butler then? Lol

We are on the Enchanted. Is that a Royal Class? Is anyone else having trouble with the app booking things??

Hi. It's our first time in a full suite on Princess. We have been in a suite on HAL and NCL. Both of those had a different phone number you could call with questions before boarding but apparently Princess does not? I got an email saying I could call and reserve our 360 dining experience but I talked to 3 different people and no one knew what I was talking about or how to do it. I also wanted to upgrade to the premium package and when I tried to do it online it said I had to call. But they weren't able to do that either. I can't get my personal cruise advisor to return my call. Is there a number I can call about these things? I'd appreciate any help. We also get a free mini bar setup which I'd like to switch to beer and wine and I was told I'd have to pay to do that. I don't think that's correct either. Thanks!

Let us know. I'll be waiting to hear!

Sailing on the Star out of Southampton on the 31st. Called today about a shore excursion and also asked about the alcohol situation. She told me everything had been resolved. Obviously that's not the case. We aren't big drinkers but I do have the package and expect to be able to use it or get my money back.

There's nothing left to upgrade too😕 But the next category below us is half of what it was when we booked. I would've taken that. Oh well....I guess it couldn't hurt to ask again? Or maybe just forget about it?

What if your category is no longer available? My PCC said even though the prices have dropped dramatically on every other category, he can't offer me anything because our category is sold out. Anyone have this happen?

Well we definitely booked for the itinerary and I had cruise next certificates! We usually sail on NCL, so I have Sapphire status and we booked an owners suite with 2 balconies. No haven but have never done a suite on NCL before other than the family suite on the Joy. We only have one sea day. The person who commented about the smell and noise concerns me but I have ear plugs! No nose plugs! Lol. How's the food? Same as other ships? We mostly are booked in specialty restaurants but a couple of nights we are doing the dining room. Thanks for your replies!

We are booked on the Star for 12 days at the end of May for a Scandinavian cruise. Almost every review I've read about the ship has been pretty negative. Worried we may have spent a lot of money and are going to be very disappointed as we are so used to the newer ships. Has anyone been on her lately that had a positive experience? I've read a couple, but the majority on Cruise Critic are not good. Thanks!

We are doing the Scandinavian cruise on the Star in May. I've read such bad reviews on the ship everywhere. Is it really looking as worn as I've read?

That sounds like a good idea! Thanks 👍🏻

I was hoping that I could get around that, but I guess not!🤷‍♂️