Pcardad

Totally agree it was a bad situation...glad it was resolved and looking forward to the "new" Mariner after the drydock next year.

It was fixed 3 months ago....and it was confirmed that was the cause by others in this thread. I've had 4 couples on Mariner since Xmas with no issues. You are the one who keeps talking about it...not sure why. I like my "naive" argument because it is the appropriate response in a free market economy...If you don't like the product, don't buy it.

How to reach a person at Regent Seven Seas Cruises Main: (954) 776-6123 Customer Service: (844) 473-4368 Toll Free: 800-285-1835 GUESTRELATIONS@RSSC.COM I asked a few cruise lines how they deal with changes to ports, etc. The answer is always the same. The contract says "best efforts" and/or "not responsible for 3rd party services" plus it allows them to substitute/refund/offer OBC if needed. These contracts overwrite whatever they advertise...or rather whatever they advertise is not a contract. Once you put down money on a cruise, (consideration/money is what makes the contract official), you are willing party to the contract. Until you put down money, there is no contract. The FTC is the governing body for false advertising (which is a misdemeanor, not a felony) and you can direct complaints there.

I am not aware of any.

Why would you discuss this with the GM of Splendor. He has absolutely nothing to do with off-ship operations. If you want to make a difference, call Corporate. PS - I am not defending Regent in this case but the T&C covers them against almost anything and for all we know, the hotel situation might be cleared up shortly. Only Corporate knows.

Looking forward to the results of this undertaking...

I am not sure there is a successor, I think they eliminated the position.

K&B should be back on by June.

The best place to start is with your TA as soon as you got the notification. Let them go to work on their Account Rep from Day One. The AR has the power to place credits on the account and will provide direct feedback to a very senior member of the Corporate team.

I disagree. If I had personal stake, I would call my Account Rep at Regent and get more. If that didn't work, I would pay the difference. I have previously stated that people affected should get their TA to contact their AR and seek greater compensation. There is no other "fight". You aren't going to sue them and win as I don't think they have violated their contract in the USA. You won't find an attorney who will take this case...even if you pay them upfront. The "fight" is not coercing behavior from Regent but healing the perceptions of the client...making them "whole" again. The "victory" is such a small amount of money that it is easier to pay it (from my perspective) than to spend an hour on the phone with Regent. My time is worth a lot more than $100/hour and there is no satisfactory energy/reward ratio in playing Sisyphus in this fight. Now...in the UK, the situation might be different. You have different consumer protection laws. I am pretty certain your TA can apply this leverage to secure you a couple of hundred pounds...and I hope you get it as I feel you deserve it.

What's the difference in this case? I agree they should have given more.

I agree Regent should have done more. Having said that, the difference between a shuttle bus and a taxi is about $100. No matter what, your vacation and your health and not worth impacting over that small amount given the amount you spent on the cruise. Yes, Regent should have done more. Yes, if I were the TA I would pay it myself. But at the end of the day, you don't let $100 raise your BP or ruin your trip.

It started with a guest flushing something - I've got a text from someone onboard telling me about it. This blocked the pipe and then popped a number of old seals leading to a lot of downtime. And yes, everyone should change their expectations for cruising on all lines post Covid. I call Regent out when I feel it is warranted (like how they handled the pre-cruise hotel in Iceland or when a certain GM would not make the time to meet with guests) but I also have no issue backing them up when there are people posting nonsense/entitlement posts...and I will continue to do both. The faulty argument is that Regent is running around in breach of contract. They may do things you (and in some cases, I as well) feel far short of the mark...but they are within their contractual rights. If you don't like them, don't cruise with them.

Disaster in Reykjavik? Did a volcano erupt?

Mariner is on the back half of the World Cruise and has the best duo onboard for entertainment and Regent's top General Manager just joined the ship in Singapore. I have friends and family (and myself) onboard on a regular basis and they have all been extremely happy. There have been a few posts about a suction toilet issue back in December (caused by a guest flushing an article of clothing) but it was resolved. Mariner is not as new as EXP, SPLDR and GRDR but has been maintained well. It is due for an extremely extensive drydock in November of 2025.

100% accurate.

Good luck - I have booked well over $5,000,000 in cruises for people and there is no line in existence that is without complaint. Sometimes it is just random luck if you have a negative experience - none are perfect.

It depends - it can be similar or different. I've jammed out a lot nights on Regent and many more on other lines and the range of the experiences has varied wildly. I always book private cars now and always fly in a few days early because arriving last minute and being tired or grouchy is no way to start a cruise.

That's pretty much what the contract says....but nobody ready the contract.

A normal Regent transfer is a bus. The porter will put your luggage in. If you want real luxury, book a private car and driver.

$32 bus transfer to central location - Some hotels were walkable or Uber for a few bucks. I am not saying this is acceptable....just that it was possible.

There is a new build coming...but I would be quite sad to see Navigator go.

Now I will play the other side. Earlier in this thread I posted a number of 4 star hotels with bus transfers for low $300's.....it was possible at the time I looked.

Must have been a long time ago as the captain doesn't have the authority to give each passenger $500. He is the ultimate authority on board but Corporate controls the money. Don't get me wrong, if I was Regent I would either give back more money or find hotels and transfers. Unfortunately, in the cruising world, things happen that are beyond the control of the cruise lines...but the amount they offered was insufficient.

Announcing WC swap to a different ship? Announcing some special people joining Mariner soon? Announcing the dry dock changes for Mariner/Voyager?