A met a Cruise travel agent while I was in Myrtle Beach this year. I decided to try her and book a cruise with her. The rate I got from her was the same rate as on Carnival's site, but she gave me a $200 onboard drink credit. She'll be sending me my luggage tags already printed out and checking for rate drops. So far, I am very happy with her!
I'm cruising next month and I booked via a Carnival rep. The whole booking has been a disaster. The cruise fare went down by $500 and when I called Carnival they would not honor it because they said I booked under a special rate. When I asked 'how would I know that, because nothing on my booking says what rate I was booked under. She told me I should have looked on the their website. I asked her if I was booking with a Carnival rep, why would I have to go online? I have booked many cruises directly through the website and never had this problem. Since the balance needed to be paid in a few days, I paid the entire amount when I booked. The rep told me he could only give me late seating for dinner and I told him that wouldn't work for me because I'm diabetic. He told me that in that case there would be not problem. Paid for the cruise and hung up. He called me back a few minutes later to tell me I might have to take the late seating. When I told him that I get sick if I wait too long for dinner, he told me I could eat at the buffet or order room service! He told me I needed my doctor to fax them a letter stating I was diabetic, my booking #, sail date, ship name and my husband's name, and they might switch my dinning. I call my doctor right after I hung up and the office told me she wasn't in and she would do it the next day.
The next day I called Carnival back and the lady on the phone told me they had already lifted the waitlist because they received the letter from my doctor and that I had priority seating because we are in a suite. A few hours later I get a call from my doctor's office saying they were about to fax the letter over and wanted me to confirm it was the correct information before they sent it. So, when Carnival said they received the letter, they actually received nothing.