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About kenhem

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  1. First cruise for sale on P&O's website is now 17 May
  2. Hopefully this link works to the Mail article https://mol.im/a/8161697
  3. Yesterday I cancelled online an excursion I had booked for an upcoming Royal Caribbean cruise in October. I was sent an immediate email confirming the cancellation and understand the refund will be on my credit card within 7 days. The phrase chalk and cheese comes to mind.
  4. Carnival have stated on their website they will give an update by Friday.
  5. We too took our first cruise in 2004 on a 2 night Adonia cruise and thoroughly enjoyed it. It's ended up costing us a fortune since though šŸ˜
  6. How do I make changes to my booking? If your booking has been made directly with P&O Cruises please call our Customer Contact Centre on 03453 555 111 (local call charges apply) to discuss options available to you. Alternatively, please make contact with your travel agent/tour operator. What is an FCC and how does it work? An FCC is a Future Cruise Credit that can be used as payment in part or full to a new cruise booking made before 31 December 2021 and sailing before 31 March 2022. How long is the FCC valid for? The FCC can be redeemed against any booking made before 31 December 2021, sailing before 31 March 2022. How do I view my FCC? Unfortunately you will not be able to see the value of your FCC. This will however be applied automatically when you make your next booking. When will I get my FCC? The FCC will be created in our system under your Unique Reference numbers (My Account Number) within 72 hours of cancelling your booking. What if Iā€™m travelling after 31 August 2020? You are able to transfer free of charge to any alternative cruise date, prior to paying the balance of your holiday. How will I know my FCC has been applied? The FCCs will automatically be applied to any new booking made before 31 December 2021, sailing before 31 March 2022. Can I use the FCC on an existing booking? The FCC is valid on new bookings only. Can the FCC be used across multiple cruises? Yes, the FCC can be used across multiple cruises.
  7. In the FAQ section on the updated cancellation policy on P&O's website it says the FCC can only be used for new bookings and not against existing bookings. See bottom of the page on link below. https://www.pocruises.com/travel-health-advisories/flexible-cancellation-policy?utm_medium=email&utm_source=POEMCORONACANX2&utm_term=PO-5046019&utm_content=here&utm_campaign=PO+Cruises+here
  8. According to P&O website they require 72 hours notice before sailing, see text below. So unfortunately you may be out of time. Mentions possible variation for flowers. We have a wide range of gifts available on all our ships suitable for all ages, ranging from teddy bears* for the children, to The Unlimited Celebration Package. Please see our gift page for more details. Please note we require a minimum of 72 hours notice prior to the cruise departing to arrange a gift (with the exception of flowers where the notice period may vary). If a guest receives a bottle of wine or Champagne as a gift and intend to take this to a restaurant, then they should also take the gift card presented with the bottle to avoid being charged a corkage fee.
  9. Do you know if this is still a trial or is everyone on board able to check in online? I'm interested to see how they cope with a ship full as opposed to a select few on a trial.
  10. We were on Arcadia in November and they did a 25% off the cover charge, I think it lasted for the first 2 evenings. Below is a link to the cover charges. https://ask.pocruises.com/help/PO/life-on-board/cover_charges
  11. I agree. I'm sure that if the captain made an announcement that he thought it wasn't safe to dock somewhere but a couple of passengers thought it would be ok so he's decided to give it a try there would be uproar on board.
  12. I'm confused, are Kutis and Gatehouse 1833 the same? According to TripAdvisor Gatehouse 1833 is now permanently closed and served different food than Kutis. We're going to try Kutis ahead of our upcoming June cruise because of the good reviews we've previously seen.
  13. Because it's 14 nights you will have 4 formal nights not 3. My guess would be the sea days of 5th, 7th, 13th, and 16th. Maybe we should run a sweepstake šŸ™‚
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