Jump to content
Cruise Critic Community

Barb0617

Members
  • Content Count

    63
  • Joined

About Barb0617

  • Rank
    Cool Cruiser

About Me

  • Favorite Cruise Line(s)
    Princess, NCL

Recent Profile Visitors

The recent visitors block is disabled and is not being shown to other users.

  1. Thank you, Coral and Alaskanb. I posted as a service to other cruisers and received your great advice about the credit card insurance! I’ll work on that over the weekend!
  2. I have also posted on the Princess board. I have ALWAYS insisted on full travel insurance coverage whether for personal travel or taking my students overseas. And several times, I’ve had to make claims - blizzard state of emergency, sudden unexpected death in the family and the biggest claim: I had 25 students and chaperones in France in 2010 when that volcano erupted in Iceland and shut down airspace all over Europe. So we had to spend an extra week in Nice!!! At no additional cost because we had insurance. I have used Princess insurance for cruises because at Platinum level, I get a bump-up in coverage without paying any more. Never had to make a claim. After my most recent trip I had to make a claim and found out the hard way that in trip delay the only travel costs covered are those booked through Princess. So that’s when I reread the policy. How did I miss where it said self-booked is excluded? It doesn’t. You have to read the definitions. The exclusion is in there but not directly stated. In the definitions section of the full-text policy: “Land/Sea Arrangements means pre-paid land and/or sea arrangements made by the Travel Supplier.” A couple of pages later in definitions: “Travel Supplier means Princess Cruises and/or Princess Tours.” Here’s what I DID read when I purchased the policy: “Covered Expenses: (a) Any prepaid, unused, non-refundable land and water accommodations; Lesson learned. I’d skimmed through the entire policy but ignored the the definitions section after reading a few that seemed so obvious. After reading the policy I realized I had to book independent insurance for our two weeks in New Zealand after the cruise to cover anything that might happen on that independent travel before our flight home. The delay: Fabulous price with EZair, business class Newark to San Fran to Sydney. Weather problems in SF delayed our departure from EWR. We arrived 3 hours late and missed our connection to Sydney and arrived a day late in Sydney. Didn’t have to do a thing to rebook. Did call EZair enroute support and they explained that the airline would reschedule, that they have entire department set up for that purpose. And they did. We flew to LAX late afternoon and left for SYD at 11pm. I’d prepaid hotel for 3 nights for a 40% discount. (Ovolo 1888 Darling Harbour which we LOVED!) So we lost the first night, about $160US. Filed the claim when I returned home and learned that Princess insurance would not reimburse because Princess had not booked and paid. Barb the travel booker is not covered. Of course we’d have paid way more for the two nights we WERE in Sydney, had we booked with Princess. But we’re still ahead! because the airline is sending a check for $300 for the inconvenience of 14 hrs in the airport (we decided just to stay because of the hour and not knowing the city and not knowing when we’d be rebooked.) Everything else was fabulous, start to finish. Booked on Sip and Sail, upsell from forward balcony to midship mini-suite $129 each for a 12-day cruise. No complaints! But - lesson learned and thought I should share.
  3. Heads up! In the definitions section of the full-text policy: “ Land/Sea Arrangements means pre-paid land and/or sea arrangements made by the Travel Supplier.” A couple of pages later in definitions: “Travel Supplier means Princess Cruises and/or Princess Tours.” Here’s what I DID read: “Covered Expenses: (a) Any prepaid, unused, non-refundable land and water accommodations; Lesson learned. I’d skimmed through the entire policy but ignored the the definitions section after reading a few that seemed so obvious. I’d even booked independent insurance for the two weeks in New Zealand after the cruise to cover anything that might happen on our independent travel before our Princess EZair flight home. I have ALWAYS booked travel insurance, regardless of type of travel. I’ve chosen Princess insurance for our cruises because I’m platinum and get bumped up coverage. Never had to make a Princess claim till now. Fabulous price with EZair, business class Newark to San Fran to Sydney. Here’s what happened. Weather problems in SF delayed our departure from EWR. We arrived 3 hours late and missed our connection to Sydney and arrived a day late in Sydney. (Didn’t have to do a thing to rebook. Called EZair enroute support and they explained that the airline would reschedule, that they had entire department set up for that purpose. And they did. We flew to LAX late afternoon and left for SYD at 11pm. I’d prepaid hotel for 3 nights for a 40% discount. (Ovolo 1888 Darling Harbour which we LOVED!) So we lost the first night, about $160US. Filed the claim when I returned home and learned that insurance would not reimburse because Princess had not booked and paid. Barb the travel booker is not covered. That’s when I searched the policy. How did I miss where it said self-booked is excluded? It doesn’t. You had to read the definitions. Of course we’d have paid way more for the two nights we WERE in Sydney, had we booked with Princess. But we’re still ahead! because the airline is sending a check for $300 for the inconvenience of 14 hrs in the airport (we decided just to stay because of the hour and not knowing the city and not knowing when we’d be rebooked.) Everything else was fabulous, start to finish. Booked on Sip and Sail, upsell from forward balcony to midship mini-suite $129 each for a 12-day cruise. No complaints! But - lesson learned and thought I should share.
  4. You should also find an option to change your flights. Click there and enter your info as you did when you booked the EZ air. Then the options show up and you can see any price difference. I recommend doing this frequently. I hit the jackpot one day, a reduction of 1100 each for round trip business class OZ NZ. Many thousands less than booking directly with the airline.
  5. I'm cruising this ship in Feb 2019. Like you, I booked way out and did lots of research. The Majestic, out in 2017, was designed for the Chinese market. So when it moved to Aus a couple of months ago for the OZ-NZ cruises, there were some public room changes, according to posts I've read by those who were on the repositioning cruise. Like- a private karaoke room converted to a bar for OZ/NZ, same with a high-roller gambling room. When the ship returns to Asia for half a year, it will revert to the features unique to the Asian market. Didn't sound like a major overhaul.
  6. OP- that has happened to me several times when I was checking for price reduction. Within a day or two of the "cannot do this" message, I found a notification of a minor flight time change. As for the question can EZair save money? My international fare with Princess is far less than anything listed by the airlines. And keep checking online for price changes. I was excited to find a 300pp decrease. Then one day- another 1100pp drop! Business class. Jumped on it.
×
×
  • Create New...