We've used the same PVP for 21 years and she's the best. Like many who've already posted. I usually look everything up, find the cabin i want and then just reach out to her to finalize things. She'll always find us the best rate and even on our sailing this past summer on the Panorama she found some forget OBC from our COVID bookings.
Just today she took care of us for our June 2024 sailing on the Celebration. I had spoken to her over 6 months ago regarding the trip I wanted to plan for my daughters graduation and she assured me she had a note on her computer. She then called me two weeks ago to give me a heads up that bookings for the summer of 2024 would be opening soon for the Celebration and she wanted to confirm the cabins I inquired about. Sure enough, I woke up this afternoon (I work overnights) and saw that I had two cabins on hold, I also had a missed call from her. Needless to say I just finalized the trip about 2 hours ago. She's amazing.