BlueLobster

Friends cancelled a cruise a while back and the NCL person did not tell them they could ask to "try" to get their $$ back, OR get cruise credit. They thought if they didn't get the $$ back, they'd get the credit instead. The 1st phone call was recorded. The 2nd call, when the wife called back to clarify they'd want the credit instead, was NOT. NCL has refused to give them any credit back (and this was a 2 week Panama Canal Cruise and very expensive). Any suggestions on what they can do next, or a "better" person to contact at NCL would be appreciated. Thank you!