We are (or possibly were) looking at a Windstar cruise that can either start or end in Colón, Panama. But we couldn't figure out the airfare, so I called their 800 number in the banner of their website.
On the bright side, I spent less than two minutes on hold, and the agent who answered speaks perfect English.
On the dark side, she apparently is charged $200 a word, and an extra $500 penalty if she's rated "helpful." Her answers were single words, no volunteered information, even though her tone was pleasant. I felt like a hard boiled detective in a film noir trying to extract information from an uncooperative suspect.
By the same I surrendered, what I believe I now know is:
Fly in (or out) of Panama. Which is like 50 miles away. (She didn't say this, but I already knew.)
Let them know and they will add a "transfer" (bus ticket) to your reservation.
The ride takes about an hour
What I don't know:
Anything about cost - it sounded like it was extra cost, but she certainly wasn't going to volunteer such valuable information!
How many of these transfers run a day - i.e. how long we'll be waiting
Is it their transfer or a third party, or just a ticket on a regular bus? (I did ask and she completely avoided answering.)
I am curious about these questions, but now I'm even more curious about whether Windstar has dreadful customer service. Other than a minor date screw-up, which was fixed quickly once we pointed it out, we felt well taken care of on the Paul Gaugin (now Ponant.) Will we regret travelling Windstar?