It's been a few weeks now since our 30 days on Riviera through Scandinavia and Greenland/Iceland. We had cruised mostly Celebrity in the past, and upgraded to O pre-pandemic to try a bit more upscale and potentially better food and service. We do three things on a ship: sleep, eat, and get off to see ports. We've had a version of this cruise booked for 4 years, and finally was able to get onboard.
Positives:
I was immediately impressed with the crew. Well trained to greet you in the hallway, as you got off and on the ship, and it seemed many genuinely wanted to be there and were happy with their work (not so much on our HAL cruise a few months back).
I thought the ship in good repair and pleasant .
PH2 was a nice size. Comfortable beds, liked the room for table and chairs.
We didn't know what to do with a butler so much, but his main job was to keep our fridge stocked with sugar-free soda. He excelled in this. Very good cabin stewards, again very friendly.
We started to really take advantage of having the butler bring us what we wanted from the specialty restaraunts (see more below).
Ordered from the room service menu a few times. Limited selection but we liked the quality of the food that arrived. Kind of odd you have to talk to a butler for room service. I really liked the cheese plate, that became my preference as a warm up to dinner. (their pre-dinner canapes weren't really that good and often cold)
We had OLife shore excursions (8 of them each). They were all as expected, even though a few were a pretty basic city tour. I'm starting to dislike the hassle (and worry) of planning my own things for every port, and also to the point where I can't be as adventuresome as I used to be (although I still try). Most of the bus tours had enough open seats my wife and I could take our own rows. We ended up taking 7 shore excursions through O (more on that below). All our O excursions were on the first half of the trip mostly in Norway.
I probably had a Reuben sandwich about 8 times in the 30 days--lots of meat, especially when you ask for extra!
Service in specialty restaraunts was great. Best items: lobster mac & cheese in Polo, my wife liked the tempura sole in Ginger. Jacques was a bit too French for us, but did like the mushroom lobster.
Overall food quality was above average. Nice quality rib eye (not prime, but still good). Yes, lobster is frozen as I've seen them dump many still stuck together out of a bag. Still, had no problem with it.
Ice cream was good. Henry Slocombe ice cream mostly wasn't our thing except fudge fernet and peanut butter. Although often they'd be out of both when they were on the menu! Terrace often did not serve the flavor they said they would. Mostly had chocolate ice cream, but dulce de leche and a few other flavors were good (not really a sorbet person).
Below expectations:
Missed 4 ports with 1 substitution. I won't comment on whether this was justified or not, just disappointing, especially missing our ATV trip at the North Cape--one of the main reasons for booking this cruise.
Limited and unpredictable meal times. Often we'd get back onboard after 2pm in port. Only thing open then is Waves (until 4) or room service. Terrace cafe hours were 12-2, although sometimes they'd open at 11:30 and other times stay open past 2. We didn't know how to predict it. Great when they had the extended hours (unless you just got on when 3 other O tours ended at the same time).
Service in the main dining room was mostly sloooooow. We often skip appetizer and might only do main + dessert = still an experience over 90 minutes (well over 90 minutes for a lunch!). Gave up after our third try.
As we gave up on MDR, we spent more time in Terrace cafe for dinner. I like that most things on the MDR menu are also served there, albiet under heat lamps. However, Terrace became a very frustrating part of our cruise, and I vacation to avoid frustrations. People would line up at 11:45 for lunch. There would soon be no open tables. If you came in later, it would be impossible to tell if a table were empty. Often they would clear off the tables or leave a few dishes and not reset the service. Wait staff were just as confused as we were. A few times had to specifically push aside the dirty dishes (not mine!) or the dirty tablecloth that wasn't changed. I would eat rib eye every night as it looks better than many things they serve, but there was often a long line to order and a large group of people waiting for their orders. Wish they would give you a number and bring out your food like Waves did. Terrace seemed understaffed, and sometimes it took patience to get someone's attention, and then remind the server who really was next. Some nights Terrace would almost be empty, and others it would be packed. Seems the staff couldn't predict it any better than I could. Sometimes it seemed as if the managers were doing more clearing of plates than the staff, and other times they were absent (and maybe that's when service dropped?).
If you get the OLife excursions (or whatever they call it now), if a port is skipped and your excursion is canceled, all you can do is book something else. Our first skipped port day I scrambled to cancel a private tour and replace it with an O tour just to use the excursion. Later in the day they did decide to give $100 credit for each missed excursion. However, later in the cruise they went back to the old policy, unless perhaps you were lucky enough to talk to one specific person at the destination desk. In the end we did get one credit for one missed excursion. That should just be O policy--if the excursion is canceled, you get $100 room credit. AND, why not let us apply that $100 to a more expensive excursion?
On the second half of the cruise we were in small ports with few excursions available. I overheard many complain that they got the "included" excursions, but then there was nothing available, or mostly nothing that was interesting that the credit could be used for. There seemed to be many first-time O travelers, and they didn't understand how the excursions worked. In the end, O began running as many as 5 or more of some excursions in these ports. That also meant the experience for some was poor. Heard many comments that their guides told them nothing, or they left halfway through, etc. These were mostly in Greenland ports where there were not established tour companies.
While the food quality was good, we ended up having a hard time finding something we wanted (except for ice cream and any chocolate dessert). I overheard one person describe it as "bland". Menus mostly repeated after 15 days (not unexpected). While we originally cruised O for better food, we've now determined that cruising for food is a poor choice for us. Part of it is trying to eat healthier (even on vacation), part is the food wasn't overly exciting. Asia, Mexican, ethnic, and even Pizza were pretty bland.
Towards the end of the cruise we warned our butler we were going to order more from the specialty restaraunts in our cabin. I didn't necessarily ever feel comfortable doing that, but at least we could find something we liked and avoid the frustration of the possible crowds and the long waits.
Internet was the worst. In port, you might as well just turn your phone on. 2am in the morning seemed to be the best time, although that was still painfully slow. Overheard one gentleman tell me he had paid for 2 connections, which just gave them 2 connections that neither of them could use (btw, suites should automatically come with 2 connections, not just 1). Much of the internet problem was the location at the top of the world--either in the open sea with no satellite overhead or in port with the fjords blocking the line of sight to the signal?). I did still manage to buy a car from the middle of the ocean--a first for me!
Overall, we enjoyed the cruise, especially the destinations and having 30 full days to relax and enjoy being together. While frustrating, the "crowding" we experienced at times would not prevent us from sailing O again. However, we chose O and paid a premium for the food, which we are finding is less important to us. We have one more O cruise coming up, but in the future we will probably choose more on price than on reputation of food (destination is always the first choice of who we sail with). Our opinions, for what they're worth.