Should be called Fly2frustration...
I booked my cruise on the Celebration TransAtlantic last week.My TA and I looked at flights and decided that the Fly2fun would be the best route to go because it was cheaper and it came with with flighe coverage which is worth it since I am flying over to London.
We are trying to get the Record Locator number or eticket number so I can upgrade to premium economy. The seats keep going down and prices keep going up...
My TA has called and been told call back in 48 hours, calls back in 48 hours gets told the same thing. Hangs up calls back and then is told I will get my information 14 days before sailing, asks to talk to supervisor,says 48 hours because there has been a flight change. Calls back and someone transferred him to Australia who was actually able to get him information that the flight numbers and dates, but that is all they could see and told him to call back today between 9:30 and 5:30 and tell them that he needs to talk to travel services, he does that and they transfer him to resolutions and they said Travel Service will only talk to you if you are flying within the next 34-36 hours and said to email them and wait 3-5 days for an answer. He is swearing he will never ever use them again for flights.
My question is, has anyone ever called the Fly2Fun department? My TA said that they might talk to me there since I had to book it through the cruise manager, hoping that a dual attack (him from the TA side and me from the customer side) can do something, and like he said, if nothing else maybe we can get it cancelled and my money back since we don't have tickets yet so I can book it myself since I most likely will be paying what the cost is now for the upgraded seats.
