Jump to content
Cruise Critic Community

aussiebossyboots

Members
  • Content Count

    166
  • Joined

About aussiebossyboots

  • Rank
    Cool Cruiser

About Me

  • Location
    Canberra, Australia
  • Interests
    Food, Travel, Family
  • Favorite Cruise Line(s)
    Cunard

Recent Profile Visitors

The recent visitors block is disabled and is not being shown to other users.

  1. Glad you are enjoying the package. As an added bonus, you can take these mini champagne bottles to any restaurant to have with dinner. Sorry, but can't help with the engine issues, but hope all goes well. Keep enjoying.
  2. Apologies for this late reply, but we have only recently returned from a cruise. There was no issue when we were on board to just book the two restaurants and really cannot remember any issue of using this credit for other things like drinks. I didn't ask before buying the package for the details and just assumed we would use the money as we say fit and that did happen. Not sure if there is a change in their process currently.
  3. Now we didn't take out Princess insurance, we have an annual insurance travel policy and they were fantastic with reimbursing my doctor's bills on the cruise. Received the reimbursement within 4 hours of logging the claim. I am not one for 'working the system' just wanted what was promised and fair. Also, just chasing this up was so time consuming. All done now and we are happy.
  4. If this is the email you used - customerrelations@princess.com - the same thing happened to me - returned and undeliverable!!!! I had success by going to the Princess Website and clicking on 'Contact Us' at the bottom of the website home page, it's in a Black Band. Then use this section: If your issue does not fit in with the options just choose: Topic not listed Then write out the whole story. This was suggested to me after I spoke with the fourth customer relations person at Princess. After I logged the complaint on the website I was contacted after about 5 days by telephone. Hope it works for you too.
  5. Yikes, didn't ask for a refundable OBC - Oh well, we will just spend it on the expensive wine at dinner or lash out on cocktails which we never do at home😃. Really just happy they came good as I am now looking forward to our cruise on Sunday with a much better opinion of Princess.
  6. Just as a follow up, I received a call today (and confirmation email) that this issue has been resolved. The $400 + laundry charges will be added to our OBC account on our Sea Princess cruise to Papua New Guinea which we will board this Sunday in Brisbane. My patience paid off. Finally, happy with the outcome but really had to work for it. For future reference it's best to get on their website and fill in the contact form for better service, don't bother calling them - hopeless. Thanks everyone for your comments, much appreciated. I didn't have to contact the CEO, was leaving this for the last resort. But have saved the information should anything go wrong in the future. Thanks Again.
  7. Just as a follow up, I received a call today (and confirmation email) that this issue has been resolved. The $400 + laundry charges will be added to our OBC account on our Sea Princess cruise to Papua New Guinea which we will board this Sunday in Brisbane. My patience paid off. Finally, happy with the outcome but really had to work for it. For future reference it's best to get on their website and fill in the contact form for better service, don't bother calling them - hopeless. Thanks everyone for your comments, much appreciated.
  8. I received a helpful response form a couple of posters on the Princess forum, one was another American email address but unfortunately for whatever reason the email I sent bounced back. I also received the email address of the CEO, but will wait until I go down that track. I am waiting for a response from the web contact form. Will give them to the middle of next week before I call again. Just for your information, I will keep you up to date on any progress. Thanks again for all your comments.
  9. Yes, we usually get an envelope with the account the last night of the cruise left in our room. Again, unfortunately, because I was really not well - some sort of virus - I didn't really concentrate on the bill side of things. When we arrived home, the next day I was looking for the account. This was my first contact with Princess solutions@princesscruises.com.au and I must say the account was sent via email within 24 hours. Then things went down hill when I pointed out the discrepancies. I have now (today) been told that the person who sent me the account was not authorised to further my query - Really!! But was not told this until I had sent several emails to this original person (no reply) and spoke to three other customer relation people via their 1300 551 853 number which was given to me by our travel agent. I have now been advised from the Princess forum to contact customerrelations@princess.com which I will do now. Fingers crossed.
  10. Thanks for the input, I have been corresponding with solutions@princesscruises.com.au I will try your customerrelations@princess.com suggestion.
  11. Thanks in advance for your comments & suggestions. Members of the Australian & New Zealand forum have recommended that I post this issue on this forum as well to get some assistance. Most importantly the Ruby Princess email address if anyone has it. We were on a cruise to New Zealand in November/December on Ruby Princess and our cabin was flooded - like seriously. Concurrently, I was also extremely sick with two visits to the doctor during the cruise. As compensation we were relocated to another cabin for 24 hours, given a free specialty dinner, our wet laundry done and in addition were advised that $400 OBC would be added to our account. All OK at this stage. We are pretty easy cruisers but have never had this type of problem on any of our other cruises. Unfortunately when we disembarked - because I was still very ill - and hubby really leaves all this organisation up to me, I didn't check our account. When we returned home, I noticed that Princess Cruises had taken out a substantial amount from our credit card and also realised that we were not given an account of our expenses on board on the last night as we have previously received on other cruise lines. This was our first Princess Cruise. I contacted Customer Relations via email and received the account only to find that the $400 OBC promised was not on the account. In addition, they charged me for laundry for all the clothes that were at the bottom of our wardrobe that were saturated. After 5 phone calls, numerous emails (not answered) I was finally instructed to use the web contact page to lodge my complaint (today) and have received an automated email response that it is now lodged. This has been going on since our return on 5 December. Their customer service is really unacceptable, there has been no one who has returned my email requests and when I have called I have been told that it is being investigated. Every time I call I have to go through the whole story and all the security questions etc. Very disappointed. The Aus/NZ forum has suggested that someone may have an email address to contact the Ruby Princess to assist expedite the resolution of this problem. Hoping someone can assist and again thanks.
  12. Felt comfortable posting on our Aus/NZ forum but a bit apprehensive about posting this on the Princess Forum, but your idea Chiliburn of getting the ship's email address is great, so will cross fingers and try my luck on the other forum. Have now received an automated reply that my issue has been received.
  13. Thanks for your advice. I have yet again phoned the customer service line to be told to lodge a complaint via their web. None of the other phone calls resulted in this advice. So I have lodged the issue on their contact us website. We are going on another Princess cruise on 12 January to Papua New Guinea and was hoping for this OBC to be credited to this cruise. Resolved to this not happening. Really their customer service is dreadful. Thanks again.
  14. We were on a cruise to New Zealand in November/December on Ruby Princess and our cabin was flooded - like seriously. Concurrently, I was also extremely sick with two visits to the doctor during the cruise. As compensation we were relocated to another cabin for 24 hours, given a free specialty dinner and in addition were advised that $400 OBC would be added to our account. All OK at this stage. Unfortunately when we disembarked - because I was still very ill - and hubby really leaves all this organisation up to me, I didn't check our account. When we returned home, I noticed that Princess Cruises had taken out a substantial amount from our credit card and also realised that we were not given an account of our expenses on board on the last night as we have previously received on other cruise lines. This was our first Princess Cruise. I contacted Customer Relations via email and received the account only to find that the $400 OBC promised was not on the account. In addition, they charged me for laundry for all the clothes that were at the bottom of our wardrobe that were saturated. After numerous telephone calls and emails I have been told that this is being investigated. Does anyone have a similar experience and/or know how long it will take to have this issue resolved? I will call them again today, this will be my fourth phone call. Many thanks for your assistance.
×
×
  • Create New...