Reagan0712

Apparently I did not word my question properly before. Has anyone currently on the Koningsdam with Premium internet tried using Netflix or AppleTV? I am not interested in watching YouTube videos. Thanks

Has anyone with Premium internet tried using Netflix or AppleTV? I’ve heard you need the upgraded plan for those to work. Asking because with HIA I have Premium next month on a trans-Atlantic. Thanks

Thanks. I’ll check a live thread. I’m sailing April 7th.

I can download from Prime and Netflix, and have before, but not sure about Apple TV. I like to relax in bed before I go to sleep and the stuff HAL offers is awful. I’m also hoping that the VPN that was recommended to me works and I can use the TCM app which is my first preference.

Has anyone tried streaming Netflix or Apple TV from the Premium plan? I have Premium included with HIA next month on my trans-Atlantic.

Are you on what is considered a Legendary Voyage?

Two questions - I wrote it down but now can’t find it. What VPN did you say you use? Have you been experiencing any connectivity issues within the past month? I’ve been reading that some people are no longer able to connect VPNs on various HAL ships. Thanks

I’m beginning to think they took a laptop to the zoo in Seattle, put it in front of an orangutan and said build us a website.

The omelet station in the Lido will make them however you like.

Things are rocking in Iceland right now. I was in Grindavik on a HAL tour this past June. It’s a lovely little town. My second time there. It’s also very close to the Bridge between the Continents. On the same tour we experienced a minor quake at the Seltun Geothermal Area.

I received that same email when I embarked in Reykjavik on a cruise that started in Rotterdam. As far as porters, no problem, the guy on the dock where I had to show my passport made one of the guys with him take my suitcase. They took the suitcase to where ever it got scanned and I saw it in my cabin a little while later.

Born in the mid-50s and love the Rolling Rock lounge *but* if they had a good swing band on the Main Stage every night, that is where I’d be. I’ll always take a good rendition of Glenn Miller’s Moonlight Serenade or String of Pearls over any ZZTop.

This past June on the Zuiderdam we had to go into Prince Christian Sound from the west end because the other end was blocked by ice. Got as far as the big glacier then turned around to go back out. Thank goodness we didn’t overnight because the next day we heard that both ends were blocked by ice and we were the last ship in and out.

Check the MDR at lunch. When I was on the Eurodam last March the MDR had those big pancakes with bacon that are made in the Dutch Cafe. If I recall, there were a couple other items on the menu also.

The 2025 Voyage of the Vikings stops in both countries. Three stops in Greenland and four stops in Iceland.

Get on the waitlist for whatever tour you want. I was waitlisted for two tours for my cruise next April. I got an email last week that one was available and then yesterday that the other was available. The first one used up what was left of my excursion credit.

Agree. Used a TA once. He must have gone to PCC school because like the PCC assigned to me, the TA was never available when calling, would never respond to voice mails and took days to respond to emails. That's why I went back to booking direct with HAL. But that, lately, has gone drastically downhill also.

@BermudaBound2014 I think, for me, they're including cruises I booked and canceled. Plus, yesterday I had two cabins on hold until I decided which I wanted which gave me two more booking numbers.

There is a difference between listening to someone with an unfamiliar accent and listening to someone on the telephone who is struggling to speak a foreign language, in this case English. I grew up with a grandfather who came from Italy so I am more than familiar to listening to someone with an accent. I also deal regularly with kids in the English as a Second Language (ESL) program. Kids who have many different accents and mumble half the time.

I’ve never gotten the $50 per day rate for me either. What I do is try to figure out the cost of the portions of the HIA package that I’ll use (Crew Appreciation, Premium internet, and excursions. Not a drinker or coffee drinker so the Beverage package goes to waste with me, same with speciality restaurants) and subtract it from the difference between the base price and the HIA price. Example: Today I booked a transatlantic. The difference between the HIA price and the base price was $1047. I figured the Crew Appr. would be $18 a day x 14 days/$252. Premium Internet $350. Excursion allowance $200. Total-$802. The difference would be $245. This is what I figure I’m paying to get the HIA package. I can live with that number. The difference is sometimes much higher, such as with my Alaska cruise next year. For that one I went with the base price.

You are going to love the new phone system at HAL. Tonight’s call started… ”We show 11 bookings for this phone number, please tell us which booking you are calling about.” Fortunately I was actually calling about a booking. I wonder what happens if you’re not calling about a booking? Anyhow, I gave the booking number. ”I’m sorry I did not get that. Please repeat your booking number.” At that point I just started beating on the 0 button on my phone and eventually heard, “We’ll connect you to a representative.” which, unfortunately, was in the call center.

Thanks. Against my better judgement I called and, of course, got a rep in the call center. As soon as she said she had to put me on hold to speak with a supervisor I told her to just put the supervisor on the phone. Turns out I ended up with a Mariner Discount price which is $200 lower than the $99 deposit price, but I then had to give a $600 deposit.

I tried to book a cruise yesterday that specifically stated $99 deposit. But when it was time to pay the $99 deposit, it said my minimum deposit was $600. I put the cruise on hold and am now dreading the fact that I have to call to find out what is going on. Not looking forward to having to deal if the atrocious call center people.

I ditched my HAL PCC several years ago. Could never get him on the phone. Even when he gave me a specific time to call it went to voicemail. That ended it. Anyhow, regarding the call center…it is one of the worst. No matter the question, I get put on hold while the person checks with a supervisor and, without fail, the answer they provide does not remotely answer my question. This is in addition to not being able to understand half of these new reps. I prefer booking directly but this is quite frustrating. I sent an email asking if there were any representatives still working who were not in the call center and it appeared to also be forwarded to some sort of off-shore email center as the response did not in the least bit address my concerns, and, they added an old booking number as if I was questioning a previous cruise.

@jules815 If you are going to try the app outside of Canada or the U.S. it won’t work. Maybe if you use a VPN and show the VPN as in the U.S. it might work. But, when I tried using a VPN with my computer at home to get BBC1 it recognized I was using a VPN and wouldn’t let me watch.