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blag

Members
  • Content Count

    246
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About blag

  • Rank
    Cool Cruiser

About Me

  • Location
    Le Marche, Italy
  • Interests
    Photography, music, travel
  • Favorite Cruise Line(s)
    Azamara
  • Favorite Cruise Destination Or Port of Call
    New York

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144 profile views
  1. I don't really understand this post. The italicised content in your post refers to payment TO Azamara from travel agent, not the other way round. You refer to Azamara's response, but what I see here doesn't suggest anything unethical. Or is there more?
  2. Yes. They are half-bottles. Just enough for a 3-day cruise. 🙄 Hic!
  3. Hear, hear! I really couldn't have put it better. But, on the basis of all that has happened in the past three months or so, I don't think that this leopard will change its spots. (Or Daddy won't let it!)
  4. With regard to the 4 (as I recall, but it might be 3) bottles of complimentary spirits in a suite, if you ask your butler, he will change them. In this way on each of our cruises we have enjoyed 4 bottles of gin! Hic!
  5. As I understand things you cannot dispute a charge on your Credit Card with any party other than that which is specified in your Credit Card statement. So, in our case, even though we use a TA, the CC statement identifies our final i.e. balance payment as having been made to Celebrity (not Azamara). If I was to raise a dispute, it would have to be with Celebrity. It may well be that the deposit was paid to another company, organisation etc., or, indeed, possibly, Celebrity again. Irrespective, that would constitute another, separate, dispute. The fact that they are for the same cruise is irrelevant: they are separate transactions. Hope this clarifies matters.
  6. blag

    Lift and Shift 2021

    I suppose it depends on what you want to do, and whether you booked with Azamara. If your booking is with a TA, why not speak to them to see what they can arrange with Azamara on your behalf. On the other hand, if your booking is with Azamara: get in the queue... But a year is a long time, and as people keep reminding me (why?), patience is a virtue.
  7. Perhaps you did not see my post, so I repeat it in the hope that it may help: Try the number I was given: +390269633602. I got through in less than 3 minutes yesterday. I suggest that you do this before the US wakes. Don't worry about it being an Italian number. The call centre is in Germany, and the first option you are given is to speak to them in English.
  8. Try the number I was given: +390269633602. I got through in less than 3 minutes yesterday. I suggest that you do this before the US wakes. Don't worry about it being an Italian number. The call centre is in Germany, and the first option you are given is to speak to them in English.
  9. I know that this will not help, but it will add perspective. I received an email notification from BA that our flights had been cancelled. 10 minutes (!!) after receiving the email I had arranged for a refund, by phone. 3 days later (30 May) the refund was credited to my Credit Card. BA are under pressure like all other travel companies, including cruise lines. I think that the agent I spoke to was working from home: I could hear her keyboard clearly and there was absolutely no background noise. And remember, in normal circumstances, BA have up to 145,000 passengers DAILY, and must be under extreme pressure dealing with refunds etc. Contrast that with Azamara (and other cruise lines!)
  10. Definitely a tender port - I have relatives who live in Amalfi. You will be tendered to Amalfi Quay and from there it's just a very short walk to the main shopping street and the dramatic Cathedral. We were unable to board the boat excursion [to visit Positano (if you must)] direct from the ship. We had to go to the Quay and transfer to the boat. Occasionally the sea can be too rough for the boats to make the excursion to any if the nearby coastal attractions, and we have known the roads to be closed due to either road works or forest fires.
  11. Hi I don't know whether it was really a 'Lift and Shift'. I say this because the price of the new cruise was not pegged. I paid the asking price for the 2022 cruise, but my complimentary nights were transferred. The original cruise was 18 days, the new, 16. Same stateroom category, but sailing date well out of the 11<months<13 time window. Just a transfer of booking with some monetary juggling.
  12. I'll start by saying that this is not Lift and Shift, but might as well be... My TA phoned me this morning to discuss my options now that our July 8 cruise out of Oslo is cancelled. Within 30 minutes we had transferred to another cruise with Azamara out of Singapore March 2022, with all complimentary night discount preserved. The difference in price between this 2022 cruise and the cancelled one has been credited to our (previously-booked) cruise from Cape Town in March 2021. (We even secured exactly the same state room!) I was anticipating a bureaucratic nightmare, but our TA had Dawn (Azamara, Wichita) on the phone throughout whilst we made all the new arrangements.
  13. My TA phoned me this morning to discuss my options now that our July 8 cruise out of Oslo is cancelled. Within 30 minutes we had transferred to another cruise with Azamara out of Singapore March 2022, with all complimentary nights discount incorporated. The difference in price between this 2022 cruise and the cancelled one has been credited to our (previously-booked) cruise from Cape Town in March 2021. (We even secured exactly the same state room!) I was anticipating a bureaucratic nightmare, but our TA had Dawn (Azamara, Wichita) on the 'phone whilst we made all the new arrangements
  14. My TA phoned me this morning to discuss my options now that our July 8 cruise out of Oslo is cancelled. Within 30 minutes we had transferred to another cruise with Azamara out of Singapore March 2022, with all complimentary night allowances. The difference in price between this 2022 cruise and the cancelled one has been credited to our (previously-booked) cruise from Cape Town in March 2021. (We even secured exactly the same state room!) I was anticipating a bureaucratic nightmare, but our TA had Dawn (Azamara, Wichita) on the 'phone whilst we made all the new arrangements.
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