gerelmx

Me and my wife watched together the Italy webinar, both received 3 points 😀

No, ships supported Apex, Beyond, Constellation, Eclipse, Edge, Equinox, Millennium, Reflection, Silhouette, Solstice and Summit

Celebrity Eclipse is in the list of the Supported ships

Now I can login but al my cruises disappears

Can't login, after entering my user and password appears the X and backs to the login page, it happens in all the browsers also in the iPhone APP

I have the same problem, I make the final payment on May 13, my invoice says that the balance is 0, but in my account/manage reservation it says that I owe $XYZ, this amount is a tour canceled on May 11, my debt is Zero, celebrity owes me the value of the canceled shore excursion.

Yes, when you cancel X will give you another FCC, use this for another booking

Good news the money from the canceled excursion is on my credit card, and the passenger copy balance it's zero (no over payment), bad news on My account in reservation management it still says I owe that money. Guess I have to wait..............................

Just received my invoice 4 hours late

I called to ask for my bill with the final payment, the operator told me that they were taking a while, that it would take 5 to 10 minutes, it's been more than an hour and it hasn't arrived. More IT problems

Doesn't works for international reservations

When we did the Pacific coast from Vancouver to Los Angeles, immigration was in San Francisco, there was no need to go down with suitcases, just show our passport to the officers.

On our last cruise it was restricted to 30 bagged items

The final payment was made on Friday, I requested that the copy of the passenger be sent to me, it shows an over payment of $200 and a balance of $0, the over payment corresponds to a canceled excursion for which the refund is pending. The problem I have is that in my account in reservation management it appears that I owe that money $200. I called celebrity and they told me that when the refund is made the difference would be corrected, after finishing the call I checked my account again and it was already zero, but right now the debt reappears. I called again and they have me on hold for more than 1 hour while they communicate with the resolutions department and suddenly the call was cut off. Terrible service and account management

Read travel requirements for your cruise, the requirements are different for those who are up to date

We are Elite but prefer the breakfast in my veranda

X phones in MX were shutdown this weekend now the calls are redirected to USA call center, the current problems I have detected are more waiting time, operator answer in English needed to a operator that speaks Spanish, other operator was confused give me the prices of my booked cruise in USCy instead of MX pesos.

If a guest books their cruise with Always Included package pricing and would like to upgrade their Basic Wi-Fi to Premium Wi-Fi, they may do so via our Cruise Planner platform once their booking is within final payment. The upgrade charge will be $20 per person per day. Guests may not purchase a Wi-Fi upgrade before final payment when they book Always Included. Alternatively, guests may also upgrade their Basic Wi-fi to Premium Wi-Fi once onboard the ship. https://www.celebritycruises.com/mx/faqs/always-included

Summit: TA Iceland and Greenland in 95 days Summit: B3B Boston, New England and Canada plus Repo to Miami in 493 days Ascent : B3B Caribbean in 685 days

tell the agent you want to change to cabin XYX

We will receive our second booster on July 28 for our August 19 Summit cruise

It's Sunday maybe until tomorrow the points will be reflected or until June

102 guest signup, Celebrity Summit August 19

I just checked my account, there is a amount due $XTZ which correspond to the amount of the cancelled excursion, I can't pay it, i receive the same message The Total payment amount exceeds the balance due amount. Please change the payment amount.

just receive this email from Celebrity Good day, Dear Mr. G------ I hope you are fine, Thank you for sending your documents, it is a pleasure to inform you that the payment of your reservation was successful. The charge was made for $XYZ, this because the amount that corresponded to the excursion when it was in the air and the reservation with pending payment, the system takes it as part of the payment, so no refund will be generated. In approximately 48 business hours, the payment will be reflected in your reservation. To request confirmation of payment, you must contact our service department. For your benefit, we recommend you download our application completely free, where you can find information about any complement you want to add to your reservation such as beverage packages, restaurants, etc. And you will find important information about the emergency drill that takes place on board, when the time comes you can check in online and also fill out your health form. Thank you very much for your preference, we remain at your service for any questions or future inquiries. Best regards. Royal Caribbean Group