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AlanF65

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About AlanF65

  • Rank
    Cool Cruiser

About Me

  • Location
    Central Valley, CA
  • Interests
    cruising, reading, nature, movies
  • Favorite Cruise Line(s)
    RC
  • Favorite Cruise Destination Or Port of Call
    Alaska

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  1. This is what I received for Panama Canal in 2022 September 22, 2020 Dear Valued Guest, I hope this finds you safe and healthy during these unprecedented times. All of us at Holland America Line are looking forward to the future when we will once again be able to deliver exceptional service and experiences to our loyal guests around the world. During this pause in our business, we have continued to closely monitor the progression of COVID-19, global travel and port restrictions, and guidance from public health authorities. In a review of our options and in light of the current world travel situation, we have made the difficult decision to delay Volendam’s 2021 Grand South America & Antarctica voyage to 2022. As a result, we must cancel your upcoming voyage (booking ) on Volendam. As compensation for this change to your travel plans, we are offering you bonus Future Cruise Credits (FCC), which provide tremendous value for you to plan another trip of your choice. If your booking has been paid in full, you will receive a Future Cruise Credit for 125% of the base cruise fare paid. These credits may be applied to the cruise fare of a new booking. If your booking has not been paid in full, you will receive double the amount deposited (up to the base cruise fare amount) as a Future Cruise Credit This credit will waive the required deposit on your next booking on a voyage up to 29 days in length. The amount received by Holland America Line in excess of the base cruise fare can be transferred to a new booking or will be refunded to the method of payment used for the original purchase. The Future Cruise Credits are valid for 12 months from the date of issue and may be used to book sailings departing through December 31, 2022. If you are interested in using your bonus Future Cruise Credits on one of Koningsdam’s 7-Day 2022 Mexico itineraries, those voyages are currently open for sale and can be viewed on our website. Additional 2022 Mexico and Panama Canal voyages will be available in the near future. If you are interested in rebooking to one of these voyages, please contact your travel advisor or Holland America Line to place a Future Cruise Request with us and we will contact you when they are available to book. If any portion of your travel was not booked through Holland America Line, other booking and cancellation conditions and policies may apply. Most airlines and other travel-related services such as hotels, transportation, and tours are allowing refunds or waiving change fees due to COVID-19; please work directly with those operators regarding their charges. The above terms are not applicable to guests booked on charter sailings. Should you prefer to decline the bonus Future Cruise Credit and receive a lower-value refund, you may request a refund of all monies paid to Holland America Line by completing the Cancellation Preferences form before October 22, 2020. The full Future Cruise Credit Terms & Conditions can also be found there. Refunds will be reimbursed to the original form of payment and will include all non-cruise fare purchases through Holland America Line. Please note that due to the unprecedented volume of bookings impacted by cancellations, we ask for your patience in affording us the time to work through processing the refunds and FCCs. We are working hard to make sure every booking is handled accurately and efficiently. A-
  2. The fine print on the FCC I received for cancellations was they would automatically be applied to current bookings, one of the reasons I hurried up the transfer to the TA
  3. I transferred a new booking to BB TA about 5 weeks ago. They read me a bunch of legalese for 3-4 minutes that I had to agree to before they could answer questions. One of the terms was reduction in shop card for using FCC. After I agreed I asked why the shop card was being reduced when the FCC were both for canceled cruises through BB TA. The agent then looked it up and said my FCC were protected and I would get the full shop card and my FCC were protected. I told her I didn't want to apply them until we got closer to their expiration date in case I cancelled or wanted a refund A-
  4. The print on my FCC was "For guests’ convenience, the credits are built in direct association with Mariner Numbers so they will automatically be credited toward the cruise fare of the next Holland America Line sailing booked by the guest.". I would guess one would need to cal and tell them not to that when a booking is made. A-
  5. So I just reread this message. When you filled out the transfer form did you put cost for reason for transfer? I just always put prefer using the TA. I wonder if you did put cost there if that is what triggers the price match call. A-
  6. Mine are there but I moved my booking to a TA last week. When I read this in the terms and conditions last week when looking for something else last week I wanted to make sure I controlled when it gets applied to the cruise. For your convenience, the credit is built in direct association with Mariner Numbers so it will automatically be credited toward the cruise fare of the next Holland America Line sailing booked.
  7. Looks like the owner is pledging stock for more loans, but it sounds like difficult times. https://www.malaymail.com/news/money/2020/08/21/report-genting-boss-commits-own-stake-for-hong-kong-units-loans-as-pandemic/1895767
  8. The first time I had Spumoni I was in Italy outside the coliseum in the mid 70's. I was at a standup counter outdoors of a restaurant and the menu had one for $1.75 and one $3.50. I pointed at the $1.75 item and the waiter brought it out. I decided to sit at an empty table and ate my Spumoni which I really enjoyed. The waiter brought my bill when I was done and it was for $3.50. I said no I ordered the $1.75. He took the menu and pointed at the two items. $1.75 was the standup price, $3.50 was the sit down price. The size was the same, the price varied depending on where you sat. I had a great time and love Spumoni! A-
  9. In some browsers when you are zoomed in the left- right scroll bar doesn't activate and the logout button goes off the screen so you don't have access to the logout button or sign out button But is sounds like that isn't the issue. A-
  10. I made a reservation while back (<60 days) and transferred it to Hot Dog Big Box TA on Wednesday night, it was complete Thursday morning and for the first time on a recorded line they (the TA) read me about 3-5 minutes of terms and conditions including FCC reducing shop cards. At the end I asked about FCC and got another legal spiel. Final I agreed to all the terms and then asked I have a FCC from a cruise that was with BB TA and was canceled due to covid. She said we will protect your FCC and shop card for the full amount when you apply the FCC. But it was recorded and scripted. In the past I have always called and they confirm their offer before they do the transfer but it was about 30 seconds, now they are reading from a script. I didn't use a PCC so no one to call me to price match. The cruise with the benefits I wanted weren't on the TA site so I booked direct. I wanted to move because I didn't want HAL auto applying my FCC to the cruise and well I wanted the 7-8% shop card. A-
  11. I would guess they either paid or identified when and the source of the ransomware and were able to restore to a safe point without losing data. We are a small business but we are setup with a variety of backups both onsite and offsite and in the cloud. The most data we will ever lose is 1/2 an hour and our service provider keeps servers on the shelf to deploy in an emergency. There are times where our plant is running 24x7 and we can't lose calendar days or hours if there is an outage or interruption. I would imagine despite all the customer front end issues with the portal, the back end is well backed up and maintained, its just too much money to not have a serious recovery plan in place. I would guess the infection probably came from someone working at home on their own PC over a VPN and they were able to infect the servers that route. A- We use a different method than VPN from non company owned and managed PCS to connect remotely because we can't control whats on our employees personal pc's. My Princess password is unique and randomly generated, as is every account I have. I use roboform on all browsers including my phones and tablets I click the generate new password button and it comes up with fS@NQ_Tr!rqhgw87. On sites that don't require email as username I also randomly generate my user name. Sites like this site I make different but identifying user name with a randomly generated password. The old logic of keeping you password on a slip of paper was bad is not as valid anymore, nowadays most break-ins are over the internet so keeping a "password" file on you drive or cloud is what people want, that and phishing scams.
  12. They have your full legal name, birth date, part of the passport number mailing address, email address. So lots for hacker to use to try and take an identity. login and click on your profile to see what they have access to. But this breach was ransomware, they didn't take anything, they deployed a bot that encrypted data and charge for the decryption, most the bots are just giving you access to your data, not taking your data. A-
  13. It was in the original email. I will look later when I am back in the office A- ID #128642487 Call your travel advisor Call us at 1-866-920-2332 Book your trip online now View as web page April 14, 2020 Dear Valued Guest, Due to continued travel restrictions, port closures, and surrounding global health concerns, along with the recent recommendation by the U.S. Centers for Disease Control and Prevention to extend their previously announced “No Sail Order,” Holland America Line has made the difficult decision to delay the start of the Alaska, Europe, and Canada & New England cruise seasons through June 30, 2020. In addition, we have also made the decision to cancel all 2020 Alaska cruises on the following ships: Maasdam, Volendam, Oosterdam, Noordam and Westerdam. In addition, all 2020 Land+Sea Journeys are also cancelled. Having sailed to destinations around the globe for 147 years, all of us at Holland America Line share in your disappointment of this news. We would love to welcome you on board a future Holland America Line cruise and are offering two forms of compensation from which you can choose: Option 1 — If you are paid in full, you may choose to defer a refund and instead receive a future cruise credit for 125% of the base cruise fare paid PLUS an onboard credit of US$250 per person. The Future Cruise Credit can be applied toward any future cruise(s) booked by December 31, 2020 for cruise(s) that sail by December 31, 2021. Non-cruise fare purchases from Holland America Line will be refunded to the method of payment used for the original purchase. The terms and conditions of the Future Cruise Credit appear below. If you haven’t yet paid in full, you will receive a Future Cruise Credit for 125% of the amount paid to Holland America Line—plus an onboard credit of US$250 per person, which can be applied toward any future cruise(s) through December 31, 2021. Option 2 — If you do not choose the 125% future cruise credit plus US$250 onboard credit per person, a 100% refund of all monies paid to Holland America Line will be reimbursed to the original form of payment. This includes Holland America Line’s FlightEase air, Cancellation Protection Plan, Holland America Line pre- or post-cruise hotel packages or transfers, prepaid shore excursions and amenities purchased through Holland America Line, and taxes, fees, and port expenses. Please note: The above programs are not applicable to guests booked on a charter sailing. If any portion of your travel was not booked through Holland America Line, other booking and cancellation conditions and policies may apply. The internet portal for selecting the option you prefer is now active: https://book2.hollandamerica.com/cp/ The deadline for making your selection online is June 1, 2020. If you do not respond by June 1st, you will be deemed to have elected the respective Option #1 above. Please note, guests who select option 1 may cancel the future cruise credit at any time and the value, less the 25% bonus amount and US$250 onboard credit per person, will be refunded. Most airlines and other travel-related services such as hotels, transportation, and tours are allowing refunds or waiving change fees due to the COVID-19 pandemic; please work directly with those operators regarding their charges. Please note that due to the unprecedented volume of bookings impacted by cancellations, processing your election of Option 1 or 2 may take up to 60 days as our team works through each booking. Should you have any questions, please contact us at the appropriate office: Seattle Office (USD/CAD currency): Contact us at 1-800-577-1729 or 206-626-7385. We are available Monday – Friday, 6:00am – 5:00pm PST. Rotterdam Office (EUR currency): Contact us at 00800 1873 1873. We are available Monday – Friday, 9:00am – 6:00pm. For Netherlands contact us at 0800 724 5425. We are available Monday – Friday, 9:00am – 6:00pm. Southampton Office (GBP currency): Contact us at 0344 338 8605. We are available Monday – Friday, 9:00am – 6:00pm. Sydney Office (AUD currency): Contact us at 1 300 987 321. We are available Monday – Friday, 8:30am – 7:00pm. Again, we extend our most sincere apologies for this cancellation. Please know that we share in your disappointment and we truly appreciate your patience and understanding of these exceptional circumstances. We sincerely hope we have the opportunity to exceed your expectations on board one of our ships in the near future. Warm Regards, Orlando Ashford President, Holland America Line Future Cruise Credit (FCC) Terms & Conditions The value of this credit may be applied to the cruise fare only of a new cruise or Land+Sea Journey reservation with Holland America Line, and it is combinable with any other applicable discount. While the Future Cruise Credit credit is valid until December 31, 2021, it must be booked by December 31, 2020. Although you may choose any stateroom category, this offer is dependent upon space availability and cannot be transferred, refunded, or used as a deposit. This credit may not be used for onboard expenses, pre- and post-cruise packages, shore excursions, taxes, fees and port expenses, Cancellation Protection Plans, FlightEase air, Hotel Service Charges, or other optional programs or services. We ask that you or your travel professional verify this offer with our Reservation Agent at the time your new reservation is placed. For your convenience, the credit is built in direct association with Mariner Numbers so it will automatically be credited toward the cruise fare of the next Holland America Line sailing booked. If a guest elects Option 1 and does not use his/her FCC and wants a refund thereafter of the original base cruise fare paid, between June 1, 2020 and December 31, 2021, the guest can request Holland America Line to exchange the FCC for a refund of the amount paid on the booking. Refund will be issued within approximately 60 days from request date. Requests accepted via email to guestrelations@hollandamerica.com. In no situation shall a guest be entitled to a refund greater than the amount paid on the booking. Guests selecting Option 1 and requesting a refund as set forth herein will not be entitled to any other compensation/credit. Guests selecting Option 2 shall not be entitled to any additional refund (other than the initial refund as set forth in Option 2) at any time. All FCC’s expire on December 31, 2021 and are subject to published terms, conditions, and restrictions. To the extent a guest does not elect either Option 1 or Option 2 by June 1, 2020, guest will be deemed to have accepted Option 1. Once Option 1 or 2 is elected (or deemed elected as set forth herein), it shall be deemed accepted, final, and binding. Offer and its terms are subject to change. This email may install a cookie or similar technology. For information about our use of cookies, please consult our privacy policy. Campaign ID: HETRESCOV9 Please add Holland America Line to your address book or safe sender list. Unsubscribe | Contact Us | Legal and Privacy © 2001 – 2020 Holland America Line N.V., 450 Third Ave. W., Seattle, WA 98119 hollandamerica.com
  14. The FCC's I received had a date where they could be refunded back to cash. I think that is 12 months from the canceled sailing date
  15. You can book the future cruise, just pay the min deposit, if cancelled you can apply the FCC later.
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