Just got off the Sea yesterday in San Juan, Puerto Rico:
Everyone received color coded luggage tags and a disembarkation letter a couple days prior to the end of the cruise. This cruise overnighted in San Juan.
I will paraphrase.
Preparing your luggage -
Tagged luggage needed to be placed outside the cabin by 10:00 p.m. for the transfer to the cruise terminal.
Any luggage not placed outside is your responsibility to transfer off the ship.
Passports, medications, breakables and valuables should be kept in your possession or in your hand luggage.
Vacating your Stateroom -
all staterooms must be vacated before 8:00 a.m.
Due to local requirements, all guests must disembark the vessel no later than 9:30 a.m.
In our last Viking Daily, the disembarkation schedule was detailed by colored tag:
All groups meet in Atrium on deck 1, gangway was on deck A.
Aqua 1 4:45 a.m.
Green 1 5:00 a.m.
Orange 1 5:15 a.m.
Red 1 5:45 a.m.
Aqua 2 6:15 a.m.
Green 2 6:45 a.m.
Orange 2 7:15 a.m.
Red 2 7:30 a.m.
Aqua 3 8:00 a.m.
Green 3 8:30 a.m.
Purple 1 9:00 a.m.
White 1 & 2 9:15 a.m.
Black 1 At leisure, directly ashore from 5:00 a.m. to 9:30 a.m.
(We had a late flight 3:38 p.m. and were in White 2.)
Dining(breakfast) was offered:
Room Service 24 hours
Viking Bar 4:00 - 10:15 a.m.
Mamsen’s 6:30 - 9:30 a.m.
Aquavit Terrace - closed
The Restaurant 7:00 - 9:00 a.m.
World Cafe 5:00 - 9:00 a.m.
Viking arranged a ship visitor pass after disembarkation. We were allowed to return to the ship and relax in the public areas until we were transferred to the airport at 12:30 p.m.
The World Cafe and the Pool Grill were open for lunch at 11:30 a.m.
The 9:30 disembarkation included: leaving the ship, retrieving our luggage from the color coded group, and processing thru U.S. customs, with nothing to declare and showing our US passports. Viking loaded the luggage onto a truck for transport to the airport.
Once everyone was off the ship, we traded our passports for the visitor pass and returned to the ship, spending time in the Explorer’s Lounge, having a light luncheon at the near empty pool grill since most of the other visitors went to the World Cafe. It was interesting to watch the next group of cruisers arriving and wandering around in awe.
Around 12:15, we were called from the Atrium for our final walk out the gangway, retrieved our passports and climbed on buses to the airport.
Once we got to the airport, we retrieved our luggage which had already gone thru the USGA screening. Then proceeded to airline checkin, TSA security, etc.
Overall and well executed process.