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xDisconnections

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Everything posted by xDisconnections

  1. Sounds like what Princess agents were instructed to advise: "We don't know how long it will be until you see a refund." Personally, I'd recommend a chargeback at this point if you already waited the quoted 90 days.
  2. When questioned, Carnival stated the cruises were not cancelled. Within 2-3 days from that, guests began to receive emails to advise of a change in status. Carnival knew exactly why they were being removed from the website — these decisions aren’t made overnight. If you’re questioning it, you may want to direct it towards Carnival regarding their poor internal communication and/or deceptive marketing.
  3. Carnival advised that several July and August cruises were sold out upon discovery they were removed from the website. Guests received a cancellation email within 2-3 days. During this period, Carnival associates, including the brand ambassador, said they were scheduled to depart as planned. We don’t know when cruising will actually return but filling these ships and earning the general public’s trust can’t be easy. Communication from Arnold Donald and Christine Duffy suggest the August 1 date is very uncertain and other Carnival Corporation sailings will not be as early as Carnival Cruise Line. Your Hawaii cruise does not depart from the trial homeports and being a longer cruise, it attracts a different demographic that can experience impacted travel.
  4. Sounds like you have an idea on the bigger possibilities. If, at a minimum, some of these changes are not something you can live with, maybe cruising isn’t the best option for you right now. If it is something that you also believe may heavily impact your satisfaction, it’s should be considered. We don’t know what changes are going to come. We’re just beginning to see how other industries, such as theme parks, are reacting. At this point, I don’t believe I will enjoy my experience if a mask is required so it’s something I’m paying close attention to with the reopening of Disney Springs and the upcoming rebound of cruising. I wouldn’t cruise this August. Also, we don’t even know if Carnival will either but that’s a topic for discussion elsewhere.
  5. Translated version: https://translate.google.com/translate?sl=auto&tl=en&u=https%3A%2F%2Fwww.lavozdigital.es%2Fcadiz%2Fprovincia%2Flvdi-carnival-aplaza-inversion-millonaria-para-resucitar-victory-puerto-real-202005182204_noticia.html%3Fref%3Dhttps%3A%2F%2Fboards.cruisecritic.com%2Ftopic%2F2750002-carnival-postpones-its-millionaire-investment-of-the-carnival-victorycarnival-radiance%2F
  6. Having thought carefully, this will be the deciding factor for when I renew my WDW Annual Pass and possibly manage future cruise bookings. Luckily I have a few months to decide but I don’t believe I’m a supporter of wearing masks while cruising.
  7. Just because waiting an extra month is an option doesn’t mean it should. Many have already waited their unusually long quoted wait periods in good faith to be met without resolution. When pressing the cruise line, they are frustrated because there aren’t any answers except to wait another unacceptably long period. The cruise line does not have your best interest in mind — they have theirs. The operating cash flow isn’t available to provide timely refunds to all who requested it because they still have expenses (labor, provisions, shoreside utilities, etc.). They are borrowing money from many places, have ships placed as collateral and trying to survive and remain solvent all while taking advantage of an interest free loan through payments for cruises that will not happen (looking at you, June sailings) or future deposits. Many of these people will be disappointed when their fate of being thrown into the refund pool comes forward. Although many on Cruise Critic believe the cruise lines to be amazing companies and defend them as if it were their kids, the general public doesn’t care and right now, a lot are hoping the industry disappears. Although I’d hate to judge a company during an unprecedented pandemic, they do need to react better and work faster towards resolutions. When I was told 60 days on top of the 45 I waited, my bank and I agreed contacting them was the best option for my booking. If these refunds were being processed by bots as Laly Rodriguez stated, it would be automated and happen much quicker by technology without requiring the use of labor or man hours. PS- Royal hasn’t sent me any emails regarding any unexpected delays. Although I can wait as your post suggests, it is not my intention to give them an unlimited timeframe like Princess (moving their quotes to “we don’t know”) is requesting. The cruise lines need to be held accountable and when operating from US homeports, similar protections to the airline industry should be in place by the DOT.
  8. Honestly, I’m surprised travel agencies are still a thing. It isn’t difficult to book or manage your own travel.
  9. Their reasoning was the flights were ticketed which they no longer are. Even after the flights are no longer being ticketed, Royal Caribbean and Air2Sea were still refusing to transfer the balance to another booking. Apparently the only option is to refund it.
  10. I’ve long been a supporter of working with the merchant first and thinking of doing a chargeback as a last possible option. With that said, my experience with a Royal Caribbean Air2Sea has been very frustrating. My transatlantic cruise was cancelled voluntarily, not due to Coronavirus. It was before final payment with a refundable deposit and flexible air. Instead of requesting a refund, I had all of the payments moved to a different booking. Royal Caribbean was very insistent though with the air portion citing it can only be refunded. Fine, no biggie — figured it’ll come within the somewhat acceptable time period. The record locator through the airline has been cancelled and is no longer ticketed. After waiting the quoted 30-45 day period, it still didn’t come. After being met with a lot of deflection and some very frustrating phone calls with Air2Sea, I was told it would be an additional 60 days before seeing the refund (which I was planning to just apply towards a future booking anyway). Considering this new length of time is no longer reasonable in my opinion and much longer than the original quoted time, I felt Air2Sea was not acting in good faith and made the necessary decision to contact American Express. I’m sure Amex will work with Royal Caribbean to come up with a resolution. Hopefully, if anything comes from this, we’ll see a similar protection from the DOT requiring any cruise operator to provide a timely refund within seven business days if it embarks or disembarks in a US homeport as they do for air travel. https://www.transportation.gov/individuals/aviation-consumer-protection/refunds
  11. I’m glad the CDC exists and they are monitoring the cruise industry.
  12. Sometimes yes. Sometimes no. What rate did you originally book under and are you before final payment? As each booking is unique, the casino department will probably get you a better answer than any of us can provide.
  13. If you didn’t know, there’s a search option to find some reviews. You can also support the community by writing a review of your most recent cruise, even if it isn’t so recent, for others who may enjoy reading. 🙂
  14. Those with the lowest salaries are most likely to be retained among those who are not in supervisory positions.
  15. Automation doesn’t necessarily mean the passenger wouldn’t have to contact the customer engagement center and speak to someone who could possibly sway the booking into a different direction though. You’re right and we may never know the full or accurate statistics but for a company already considering layoffs dealing with high volume, it’s an option that can be explored just as competitors are doing.
  16. Truthfully, it’s not much to worry about. If you’re on a ship, most of the time you’ll get an itinerary change or you’ll sail around it. You may be delayed by a little bit if it hits during embarkation but hurricanes generally aren’t that bad. Just go with the flow and you’ll be good 🙂
  17. Most wouldn’t already have another cruise booked and many are unsure when, or even if, they may be able to travel sometime in the foreseeable future. Some passengers have multiple schedules to plan around — it’s not necessarily that easy. Automation is still the way to go if built properly. Labor is costly.
  18. It still takes time to process FCCs.
  19. Theoretically, both cruise lines provide a similar experience but it’s marketed differently on Royal. The original poster mentioned she was looking for fun and simply put, Carnival is the only one that strictly markets “fun.” They sell fun. They don’t sell luxury or until recently, anything over-the-top. The experience provided by Carnival is artificial. It’s produced by the energetic team members Carnival has in addition to being backed by a lot of the fun activities. Sailing on Carnival very recently, it’s actually one of the things that stuck out to me as a high positive and I complimented this to the brand ambassador: they know their product, have people passionate enough to create the experience and provide experiences directly towards their target audience. It’s their team members who get people involved and create feelings... whether it’s the bartender, the Fun Squad or even your stateroom steward. Let’s be real... most of their ships are very cookie cutter compared to competitors but the fun factor is there. It’s artificially engineered, built and embraced by an aggressive passion. It’s one of the few areas in which Carnival excels. It’s in a similar ideology to how the cruise lines provide simulated experiences. Many people visit Labadee, for example, going to the beach or maybe riding the zipline or alpine coaster. It’s simulated. It’s built as a way to create immersion. But... people describe it as going to Haiti instead of going to a resort-style experience where you don’t leave the fences. Theme parks and shipboard experiences as well... it’s all simulated. Even many shore excursions are simulated without you realizing it. A previous poster mentioned Disney. Again, it’s artificial. They sell magical moments. This is accomplished by using elevated levels guest services with a combination of storytelling. Everything is part of the show and they try to capture nostalgia whenever they can to push these feelings further.
  20. I agree. It’s sad and very unfortunate when associates who try their hardest are stuck in a bad position. At the end of the day though, the company needs to remain solvent and will do whatever it takes to survive at whatever extent that may be.
  21. If Carnival was looking to reduce expenses, which any company during this time should be doing, the refunds should be an automated process by bots and scripts at this point. These cruise lines really shouldn’t be wasting the man hours or labor expenses to process refunds. If it’s as many reservations as we are led to believe, the labor costs are an unnecessary expense. Unpopular opinion and it would contribute to greater numbers of layoffs and furloughs but it would assist the financial impact as labor is the biggest expense of many companies.
  22. No surprise here. Didn’t two CCL Corp brand presidents just announce their departure from the company these past few days?
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