Email received tonight
Dear Princess Guest,
We are very sorry to inform you that your Royal Princess cruise scheduled to depart today has been cancelled.
Yesterday Princess Cruises was requested by the U.S. Centers of Disease Control and Prevention (CDC) to share information about a crew member who previously served on Grand Princess and transferred to Royal Princess fifteen days ago. The crew member is now 15 days past last potential exposure to COVID-19, has always remained asymptomatic, and had no known contact or exposure to other guests and crew who became symptomatic.
After sharing all information and details about the crew member, the CDC approved clearance for Royal Princess yesterday with no restrictions placed on the vessel. However late this afternoon, they informed us of their decision to issue a no-sail order until the crew member was tested for COVID-19. We have unfortunately been unable to obtain this test given the late timing of the request. As the crew member testing process and timing is uncertain, we have cancelled the cruise. We share in your disappointment and offer our sincere apologies. The safety, health and well-being of our guests and crew is always our top priority.
All guests will receive a full refund of their cruise fare, Princess Air, Princess Cruise Plus pre- and post-cruise hotel packages, Princess Vacation Protection, prepaid shore excursions and other prepaid items purchased through Princess, and taxes, fees, and port expenses. Your refund will be processed automatically via the method of payment used to pay for your cruise. As your cruise has been cancelled so close to departure, each guest will also receive a 100% Future Cruise Credit equal to the cruise fare paid on this voyage. The credit may be applied to any future Princess cruise that is booked by March 31, 2021 or any existing booking not yet paid in full and is non-refundable and non-transferable.
Guests booked on Princess Air We are making arrangements for one night’s stay at a LAX-area hotel tonight at our expense and will provide you with a complimentary shuttle from the pier to your hotel. We will provide you with your new homeward flight arrangements at your hotel.
Guests who booked their own Air or have alternative homeward travel plans If you did not purchase your air travel through Princess Cruises, we are unable to change your flight arrangements. Please contact your travel advisor or the airlines directly to revise your travel plans and secure your homeward travel. We have a list of area hotels with availability for you, and will provide a complimentary shuttle available to take you to LAX should you be staying in a hotel in the LAX area.
We understand this change may cause you to incur unexpected expenses. Air change fees, increased flight costs, and transportation expenses will be reimbursed, and we will reimburse you up to $300 per booking for one-night’s hotel costs in Los Angeles. Other expenses will be considered on a case-by-case basis. A Refund Request Guide & Form is available at https://www.princess.com/refund-request; please complete and submit this form and any relevant receipts and documentation for our review. If you purchased Princess Vacation Protection or independent vacation travel insurance, please submit your claim through your carrier before submitting a reimbursement request.
Again, we extend our deepest apologies and hope we have the opportunity to exceed your cruise vacation expectations in the near future.