Kaylacool
Members-
Posts
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Joined
About Me
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Location
Queensland - Australia
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Interests
Cruising, travelling, meeting new people and experiencing different cultures.
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Favorite Cruise Line(s)
Princess
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Favorite Cruise Destination Or Port of Call
Barcelona
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Kaylacool's Achievements
Cool Cruiser (2/15)
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day luggage storage Auckland
Kaylacool replied to greyskier's topic in Australia & New Zealand Cruisers
thanks Dididi for this information. Was it walking distance to Anzac Avenue and Beach Road if so approx how far to walk with luggage or was it a cab ride due to distance? -
cantgetin you mention the 'on line account'. Where does one find this as I too have $300 missing from my bar tab for a sailing in March?
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Logon to p & o to manage your booking and go into where you select payment of fees and then you use your debit card details to finalize payment.
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If you pay using a debit card you won't pay fees.
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Is it worth getting a Penthouse Suite on Explorer
Kaylacool replied to VVVCruiser's topic in P&O Cruises ( Australia )
Go for it! With 4 sea days that will value add to your experience by having a bigger space to yourselves. -
Duty free on Brisbane to Sydney return cruise
Kaylacool replied to Kaylacool's topic in Australia & New Zealand Cruisers
Thought that may be the case but husband was hopeful there may be duty free opportunity. :) -
Kaylacool started following Duty free on Brisbane to Sydney return cruise
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Jetstar are well known for cancellation so would be advisable to fly in the day before at least just to give you some leave way and take the pressure off missing embarkation.
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Pacific Encounter Ocean view cabin deck 12
Kaylacool replied to Kaylacool's topic in P&O Cruises ( Australia )
Thanks Ondine for the tip will give this a go :) -
Kaylacool started following P&O Cruises ( Australia )
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We have booked guaranteed ocean view category OP which is on back of ship deck 12 and has porthole only. This is for a 7 night South Pacific Island cruise. Anybody stayed in these cabins and can advise on what they were like? thanks Kaylacool
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thanks Steelers36 more info as requested. Yes I am in Australia as you mentioned and when making the original booking I asked if my husband could book under the Princess Plus package fare (he drinks - me not so much) and I would book the Princess Standard fare we are in the same cabin. The Planner had no issue with booking the fare in this format. Not yet familiar with a good travel agent in local area but will definitely be looking.
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Last month I booked 2 cruises as part of the Princess early release for 2024 and 2025 cruises. I booked these through my Princess Holiday planner had never used him before but been assigned as previous planner left. I've tried to resolve numerous times over the past month this just not sure where to go or who to contact to get this resolved and to communicate to the extremely poor level of customer service that I've experienced. Would hate for anyone else to have to go through this. Never before have I ever had to experience such lack of commitment, professionalism and lies from Princess staff in regards to getting back to me. The saga so far..... On the day I booked these cruises I noticed errors in the booking listed below:- Not applying the Future Cruise Deposit resulting in no on board credit applied for me Me not listed as Elite but another level (husband and I both Elite) Husband booked Plus fare and he was charged over $200 more for both cruises than what was listed that day for this category fare Husband should have received additional OBC as he booked plus fare Incorrect OBC for both of us as this was during the 'Twice is Nice' promo only received $50 each where as I should have received $100 and husband $200 I phoned the planner on the day and advised him of the errors and he said he would look into this and get back to me. I followed up with email clearly outlining errors and additional mistakes a couple of days later and still no response. Phoned him but unable to speak with him so left message for him to call me back. I emailed him and also the princess customer service email address hoping to get some action this way. I was contacted via email about 4 days later from Princess advising that I would need to call as this involved an existing booking and I need to be ID'd so they could speak further about this. I phoned and was advised that as I'd booked this with a Planner I would have to speak with him, despite my protesting that he appeared to be incompetent as was not returning my call and could someone else assist. NO this was not possible had to be with planner the caller advised they had passed on a message to him directly and he would call me. That has not happened and I have repeated this process again to be told that he would call me after 4pm on the given day but still nothing from him. I am at breaking point of frustration with the poor service I have received and just don't understand why he is not responding to me and fixing the errors in booking. I even 'threatened' to cancel both cruises but still NO response from Princess. If you've read this far I'm hoping you may be able to offer some advice or an email address of who to raise this with in a higher authority as clearly I've not made any progress so far and would appreciate any positive input on where to from here. Thanks K
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Princess ships for 2024-2025
Kaylacool replied to cheznandy's topic in Australia & New Zealand Cruisers
Not to impressed with the Brisbane offerings either. Next to nothing to the islands, mostly longer cruises. If you are wanting to do a 7 - 14 nighter for example there is very little on offer