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About Thenealthing

  • Rank
    Cool Cruiser

About Me

  • Location
  • Interests
    Cruising, Reading, Travel
  • Favorite Cruise Line(s)
    Celebrity, Princess, Carnival (in that order)
  • Favorite Cruise Destination Or Port of Call
  1. Cancelled our April 23rd cruise. Used a travel agent that has not been forthcoming with my options. Found letter to Carnival Cruisers on my own but now I want to disconnect any future travel plans with this agent. Can we go directly through Carnival to get our future cruise credits or are we forever attached to this agent until our future trip (not yet selected) ends.
  2. amyotravel - the final date for payment was February 23, 2020. We bought the standard Carnival Travel Protection. I was told by the insurance company (AON) to cancel first, then file claim. Depending on whether we decide to take advantage of the Carnival Cancellation Offer (see attached) will determine if we decide to go for the 75% cash refund due to ;isted medical reasons.
  3. We want to cancel our upcoming cruise on April 23rd and have Carnival travel insurance. The final date to pay or cancel has passed. With COVID-19, we have a doctor's statement for my husband's diabetes (chronic condition). Should I call the insurer or Carnival? Carnival has not answered their phones for the last 3 days... I don't mean long holding times, I mean they have a recording that they have "high volume calling and technical problems, please try your call later" recording, then hang up. This is the first time this has ever happened. Also, most cruise lines have changed or relaxed their cancellation policy but I see nothing on the Carnival website. Any suggestions on how to proceed other than keep calling them. I would like to cancel but can't if you can't reach them.
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