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About newtocruiseinblue

  • Rank
    Cool Cruiser

About Me

  • Location
    United States
  • Interests
    Travel, wine, my family
  • Favorite Cruise Line(s)
    Holland America
  • Favorite Cruise Destination Or Port of Call

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  1. We received a bulk of our $8500 refund today to amex so there is movement happening. Still keeping our 2021 Mediterranean cruise with hope that things improve!
  2. Here is the announcement on social media that mentions cash refunds at the bottom.
  3. Pandemics are covered if you purchase “Cancel for any reason” protection, which we did through the HAL Platinum Protection Program but, just as everyone else, we are still impatiently patiently waiting for our refund.
  4. Has anyone received a credit card from HAL since March 20 for a cruise that was cancelled or for one that you chose to cancel? Thank you!
  5. Cancelled 3/11 Mediterranean Empires for three. Was told 7-4 days then 3 weeks then 60 days and now 90 days. The only good news is that I read the CCL recent bond offering was an overwhelming success and they also raised money through taking on some long term debt - they should have enough cash to get then through at least 2023. Plus, they are depending on everyone using those FCC - that is part of their ability to recover from this. At the very least their customers are the last ones that CCL will leave holding the bag if they ever want business again - they need us to survive. While waiting makes me anxious, a little reading on their financial moves this week makes me feel a little bit more patient. If anyone does see their credit come through - maybe they can come back and post on this thread so we know there are credits being processed. Take care and be well.
  6. If things are still bad, they will change your embarkation port. I’m not familiar with your cruise but Barcelona would be a possible alternative. You still have a little time to let this play out.
  7. From today’s press conference: Fauci Says Cruising Is OK If You Are Healthy https://www.forbes.com/sites/douggollan/2020/03/09/fauci-says-cruising-is-ok-if-you-are-healthy/ Speaking at a White House press conference tonight, Dr. Anthony Fauci, director of the National Institute of Allergies and Infectious Diseases (NIAID), told reporters if you are healthy, there is no reason to eschew cruise vacations. The answer was in response to a question by John Roberts of Fox News. Initially Fauci did not answer the question, one of several from the veteran reporter. However, Roberts asked it again, saying that many Americans who have planned cruises, including family vacations for spring break, are concerned about what they should do Last year, cruise lines carried over 30 million guests worldwide. Over the past couple decades, cruises have become popular with families. Amenities including surf rides, rock climbing walls, waterparks, and zip lines have helped bring younger customers. Yesterday, Fauci told Fox News Sunday host Chris Wallace, “Elderly with underlying conditions, heart disease, chronic lung disease, diabetes (should) not wait, but right now, to sort of take look at things that are at high risk, crowded places, getting on airplanes, and absolutely don’t get on a cruise ship.” Then last night, the U.S. State Department seemingly called for wide scale avoidance of cruise vacations, saying, “U.S. citizens, particularly travelers with underlying health conditions, should not travel by cruise ship.” Cruise line CEOs had met with Vice President Mike Pence in South Florida prior to the State Department update. A report today in Travel Market Report, a news site for travel advisors, quoted a spokesperson from industry trade group CLIA as saying, “Any action to restrict cruising is unwarranted, and at odds with the World Health Organization which ‘continues to advise against the application of travel or trade restrictions to countries experiencing COVID-19 outbreaks.’" The industry supports 1.18 million jobs and $50.2 billion in annual wages, including over 300,000 jobs in South Florida. Major cruise lines stocks continued to get hammered today in one of Wall Street’s worst days ever. Shares in Carnival Corp, Royal Caribbean Cruises, Ltd., and Norwegian Cruise Line Holdings, Ltd, are all down more than 50% from mid-January.
  8. My letter did not state new booking. Am I missing something?
  9. I was told by our travel agent who checked with her Holland America rep that we could apply the FCC to a current booking. I also just doublechecked the letter and I do not see the words “new” booking. I do see non transferable and non refundable. Hopefully, we can use it toward our current booking bc that would be great for us!
  10. Are you talking about cruises to Europe? I checked our 2021 voyage and the price has remained the same. The reason I ask if you were referring to Europe is because those prices are a new program that is all inclusive - includes cruise, airfare, drinks, gratuity and onboard spending - looks very expensive at first glance until you factor in what is included. You can also choose a less expensive non-refundable fare. Thank you.
  11. Someone on another board said they received their 10% and the cosf of the Platinum Protection both as a FCC. I’m hoping to do it this way myself. I hope there is consistency for how they deal with those with their platinum protection, but they have proven that they are going out of their way to make things right for customers. Feel very sad for the cruise industry and the repercussions from this - we love HAL and had many years of planning ahead for us.
  12. Glad HAL did the right thing for you all. What is the significance of 22 days prior to the cruise? I have HAL PP and was just curious. I think it works out slightly better to invoke the HAL PP vs getting the cancellation fee in fcc by just a few hundred. My hubby is an accountant so any info that I can pass on to him to help our savings would be great! Thank you!
  13. Good information to know...what about flights through flight ease and the cost of the HAL Platinum PP? Thank you!!
  14. Clarification needed - the princess notice states: Cancel by March 31 and receive Future Cruise Credit for 100% of cancellation fee I’m stuck on the verbiage “100% of cancellation fee”. This sounds like, for cruises prior to May 31, depending on when your cruise departs, you would receive a refund plus a future cruise credit for your cancellation fee. For example, for our cruise 5/15: Cancellation Fees Begin Cancellation Fees (Per Person) Feb 15, 2020 $300.00 (Amount Forfeited) Mar 13, 2020 50% Gross Fare Apr 3, 2020 75% Gross Fare Apr 24, 2020 100% Gross Fare So, if I cancelled before 3/13, under this new policy, I would receive a refund on my credit card for my cruise, less $300 per person cancellation fee, which would be given to me as a future cruise credit. There are no detailed Ts&Cs to drill down to on the announcement. Thoughts?
  15. United Airlines just announced a new policy yesterday: No change fees for new bookings We know people are taking a second look at their travel plans right now, and we want you to have flexibility when planning your next trip — that's why when you book a flight with us between March 3 and March 31, 2020, you can change it for free over the next 12 months.
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