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Zippeedee

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About Zippeedee

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    Cool Cruiser

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  • Location
    MA

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  1. “Awful” as in not requiring enough safety precautions to keep people from being infected?
  2. The NCL MasterCard is affiliated with World Points for rewards.
  3. I received my 60,000 points back into my account today. I would have much rather had the cruise but happy they took care of it.
  4. I was told the same. They will refund the points used for a cruise they cancelled, but they don't have access to the secure banking system from home. I suppose we should be grateful they are mindful of security. My NCL card number was stolen three times and I only use it for NCL purchases.
  5. If you are in the UK your country has laws that actually protect consumers. In the US, not so much.
  6. I called on March 9 and cancelled most of my extras. Called back a few days later to cancel extra dinners and DSC. I have received credits back to my credit card for everything except the DSC (and the cruise of course). I think everything fell apart when they had to move to working from home and the requests piled up.
  7. I called in early March (right before the deadline of the new policy starting) and cancelled water, internet, spa and DSC. I called a few days later and cancelled one shore Ex and my paid dining package. I received the first credit after 10 business days and another about a week later. They have not refunded my DSC or the cruise they cancelled, but I just applied for the cruise refund on the 13th.
  8. I used FCC from last April to partly pay for my now cancelled Bliss cruise. There was no mention of that credit on my new FCC email or in the refund request. I'm waiting to see if it shows up on my account after the refund is processed before trying to call.
  9. Do people really think that NCL is holding all refunds for 90 days and then will release the money all in one big wave? It is a 90 day WINDOW. Some credits could be issued every day between now and July. They originally said 7-10 days, which was correct until they had to close offices and move to working at home.
  10. Sorry! I thought you were on the TA from NYC to Southampton in April.
  11. That was from the Getaway when they took away two days and dumped us in Southhampton early. I had to submit my hotel bill to get the $300 (even though I paid double for my cabin) but the rest was automatic (after months of delay). You should have received refunds of partial port fees, taxes, grats on two days of drink plan, etc plus the FCC and a 25% refund. I got my refund in June as I recall.
  12. The 90 days to refund is not new. I have beaten this topic to death, but one more time... my last cruise was an NCL-created minor nightmare. SpanishGuy1970 lived this as well as a large group of others who still post here. NCL offered a 25% refund and 25% FCC along with up to $300 reimbursement for airfare changes or hotel charges. The refunds were doled out in dribs and drabs based on when you paid them. Port fees and taxes, drink plan grats etc all separate credit card credits. The $300 was mailed as a paper check. We were told there was one person per ship assigned to issuing refunds. It took some on our roll call up to five months or so before they had all they were owed. Now multiply that times however many thousands of cancelled cruises and the backlog has to be insane. They are working from home and there was a delay in getting bank security set up on home internet connections. When I called to get my NCL credit card points put back in my account, I was told to call "after they can go back to their offices" and it would be done then. For my Bliss cruise that was recently cancelled, I cancelled all of the extras (DSC, spa pass, shore ex, dinner package, internet) on March 9 and 12. I have received credit card refunds for everything except the DSC. The first credits appeared at exactly 10 business days. The second round took longer because of the transition to working from home (I called and asked). I have not seen anything about returning the FCC I used as partial payment. I am not a cheerleader by any stretch. I've been attacked for "badmouthing" NCL on this and other forums because I told the truth about my experience. No one wants to hear anything negative and then they act like they've been blindsided when they are the ones waiting for a refund/payment.
  13. I think they want to make sure we have "skin in the game" and aren't just playing with what they consider their money when booking. I am requesting a refund for my paid in full cruise that was cancelled. I also had one cancelled that I had only put a $50 deposit down on. They unexpectedly offered a 10% FCC which I used to book a cruise in 2021. They then called to get a $125 deposit. The $400 FCC was applied to the balance but not until after I paid the $125.
  14. I just finished a call with an NCL Worldpoints rep. I called a few weeks ago to find out what to do if my cruise was cancelled. I was told to call to request the return of the 60,000 points I used to upgrade. I just got the email that the cruise was cancelled and called to make the request. The answer was that while you are ABLE to get the points back, because all of the agents are working from home they do not have the security set up to access the bank system. "Call again when you see life getting back to normal and people are returning to their offices". Considering that they are in Florida, this could be a long wait! The good news is, the points will eventually be returned.
  15. There is enough real information, from medical and scientific professionals, to know that no one is cruising in April, May or June. Meanwhile, anyone with an NCL cruise booked from April 12 forward is still being told their cruise is happening. The NYC pier is housing a testing center and hospital ship. Seattle is closed, Canadian ports are closed, etc etc. It is time for them to make an announcement, at least for the next two or three months.
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