We feel your pain. We did check in & selected check in time of 10:00 from “drop down” options. Today eDocs show boarding time of noon. Tried Chat, # 68 in queue. After waiting for 15 minutes, 10 had cleared in the queue. Decided we needed to call NCL for clarification since we were already checked in. Two hours on hold & then rep could not answer or help with anything. She put us on hold 5 more times to ask someone else our questions. She was very sweet but this is not customer focused service from NCL . After 3 hours, we hope everything is set but are skeptical & will be amazed if things go smoothly. We have 5 cabins for family & have been trying to do this cruise for 2 years. They have had our $$ so no choice to change cruise lines. This will be last with NCL.