This email was just received at 1:00. 3rd email iteration, customers (l&s, stayed with Liberty,
cancel, or not) can NOW book back on Allure out of Florida, price-protected. Sorry about formatting while pasting.
ABOUT YOUR UPCOMING TRAVELS
Last week, we shared that due to shipyard closures and disruption to supply chain caused by this pandemic, Allure of the Seas’ amplification was being moved to a later date. And, as a result of pier construction delays in the Galveston terminal, Allure of the Seas would no longer sail from Galveston during the Winter 2021 - 2022 deployment. So, we had to move you to a similar itinerary onboard Liberty of the Seas.
Well, we have great news to share! We’ve been working tirelessly on confirming Allure’s new itineraries. And if you had your heart set on the ship, and the embarkation port was not the most important factor for you - you’ll be able to book Allure today! We wanted you to be the first to know since your sailing was unfortunately impacted. 😊
If you’ve already moved to the comparable Liberty of the Seas sailing or an alternate 7-night Caribbean sailing and would like to stay, there’s nothing for you to do. If you prefer to move to one of Allure’s new itineraries, call us by July 7, 2020 at 888-281-9344 and we’ll be happy to re-book, even if you cancelled your reservation or if you took advantage of our Lift and Shift offer.
If you choose to move to Allure of the Seas, you’ll receive the following:
Your original cruise fare paid for Allure of the Seas will be price protected at the original cruise fare rate or reduced to the current cruise fare rate (whichever is lower). This excludes taxes, fees, gratuities, and other non-cruise fare items.
If you were already paid in full and your cruise fare rate decreases, we’ll provide you with a refund if there is any difference in pricing. You can expect to receive your refund to your original form of payment 45 days after you submit your refund request. Kindly note, refund times may vary depending on your financial institution.
We’ll also waive any non-refundable deposit change fees associated with the move.
Please know, if you weren’t previously booked on a holiday sailing (Christmas, New Year’s, and Easter), sailings during that timeframe are excluded from your options.
Lastly, if you opted into the Cruise with Confidence 100% Future Cruise Credit prior to this email, you will be able to take advantage of this new offer.
Your vacation is important to us and we really look forward to welcoming you onboard! Please call us at 888-281-9344 or contact your Travel Advisor by July 7, 2020 to let us know if you’d like to change your sailing to a new Allure of the Seas itinerary. If we don’t hear from you by July 7, 2020, no action will be taken and you’ll remain booked on the Liberty of the Seas sailing. And remember, you’ll still have the flexibility to cancel through our Cruise with Confidence program up to 2 days before your departure date. Click here to learn about this program.
We hope you find another cruise vacation with us. Whether you are celebrating a special occasion or looking to explore, relax, and recharge - we have no doubt your time with us will be nothing short of amazing. We look forward to welcoming you onboard.
Royal Caribbean International
Hopefully all you Star class customers can finally get your neat suites back on Allure!