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  • Location
    Skykomish, Washington
  • Favorite Cruise Line(s)
    Holland America

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  1. We had lemonade brought to our table in MDR every night on the Zaandam.
  2. Hey, Ruth. It may be a bit of a hassle, but you can get a folding step stool that is light weight and heavy duty. Here is one example from Amazon: https://smile.amazon.com/Vanderbilt-Home-S1529-Samsonite-Folding-stools/dp/B07G7F6PQK/ref=sr_1_10?keywords=folding%2Bstep%2Bstool%2Bheavy%2Bduty&qid=1575734807&sr=8-10&th=1
  3. A few years back we received a free upgrade to a mini-suite from a balcony on an Alaska NCL cruise. We had purchased the balcony cabin at a substantial discount. During one of our excursions another couple began to ask how much we had paid for the mini-suite and I regret sharing the price with them. The look on their face, when they heard we had paid less for what we received than they had paid for an inside cabin, hit me hard. I think I made a cruise that they had been enjoying less enjoyable through that revelation.
  4. It is interesting that some of the HMC cancellations are adding a sea day and receiving OBC while others are getting Cozumel as a substitute port and no OBC.
  5. Just curious; how many of you have received an itinerary change notification recently that states it is "due to operational reasons"? Has anyone received an ITINERARY CHANGE NOTIFICATION that actually gives a reason, or are all changes "due to operational reasons"?
  6. Who does the scheduling for Half Moon Cay? It seems like a simple logistics issue. I was under the impression that HAL controlled that schedule, or at least had first rights to the port. When HMC is put on the itinerary and then pulled later, it feels like bait and switch. It may not be intentional, but the appearance of a take-away doesn't sit well. I know a lot more passengers would be affected if the Carnival Magic or some other huge ship had HMC taken off of their itinerary. It would just make sense to check twice on a corporate level before publicly advertising HMC on the itinerary.
  7. Were you able to set the time for mass, or was it designated by ship personnel? How many interdenominational services took place each week? Were you asked to lead those, or were they congregationally led?
  8. We had fixed dining on the Zaandam last April and noticed that when tables were vacant due to people going to other venues or staying longer in port, the staff made those tables available for open seating and brought people up the stairs. Seemed like efficient use of space and staff.
  9. I understand the logistics of how these agreements have traditionally taken place. I still question the 'why' because I think companies that find a way to please their customers will do better in the long run. Choosing one over the other (no matter how deep the promised discount) only serves to reduce customer care.
  10. Why does it have to be either Coke or Pepsi? Better customer service would be to find a way to offer more variety.
  11. How can this statement be verified? Is it based on the 2018 cruisebe article? https://www.cruisebe.com/update-cruise-ships-for-sale-holland-america-line
  12. DVD player was there last April.
  13. The itinerary for the Veendam sailing January 8, 2020, has changed. Sail from Fort Lauderdale on the 8th, sea day on the 9th, Ocho Rios on the 10th, Georgetown on the 11th, Cozumel on the 12th, sea day on the 13th, and back to Fort Lauderdale on the 15th.
  14. Is this one of the cruises with itinerary changes that eliminated Half Moon Cay?
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