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Everything posted by terry&mike

  1. Yes, you can work with Viking to customize your air to what you like. You pay a small fee to work with their air department directly, and then if the route you select goes over their contracted limit you can pay the difference and have them book it. I've done this many times for my own air, and for clients. It's a very good program.
  2. Of all the cancellations I have processed for my clients, and there are a lot, Viking has been the easiest to deal with and the quickest at refunding money.
  3. Although you are not pleased with Viking currently, I have to disagree with the statement they are not customer oriented. Of all the travel vendors I have dealt with since March for my clients and myself, they have performed better than all the others. I know it’s frustrating that you cancelled before they did, but you cannot blame them for this. And paying with a new voucher for a new cruise and getting 100% value sounds fair.
  4. My understanding is that the Regal will end in Sydney on April 9, and then will make it's way to Europe with a To Be Announced itinerary, and then sail from Southampton on April 30; and that the Grand will end in Southampton on April 30, and then make it's way back towards the U.S. on a To Be Announced itinerary. Either ship is fine by us though, so not a consideration.
  5. I am also booked on that sailing, and the ship has not been changed. My understanding is the change will occur shortly after that sailing.
  6. terry&mike

    Sri Lanka visa

    In some ports this is true, but in Sri Lanka you'll need the visa. Good news is that it is a simple and inexpensive visa to obtain.
  7. I agree with this statement. I have had 4 cancelled Viking bookings due to COVID for clients. In all cases, the clients received their money due back to their credit cards in less than a week. They are easy to reach on the phone, their supporting paperwork is being emailed quickly. There is no other cruise line I have dealt with since March that comes even close to offering this type of service during the pandemic. Yes, I agree their early payment request is a tough one, and sometimes they will move the date for final payment and sometimes they will not, but in a crisis situation they are truly delivering.
  8. Similar to one of the posters above, we use Chase Sapphire Reserve credit card, and also purchase an annual GeoBlue travel insurance policy. The Chase Sapphire Reserve card sounds expensive when you first consider it, at over $500 a year, but we find that we receive at least that much value in return from it.
  9. Good call on your part. Last night I received emails from Scenic/Emerald cancelling all of their sailings for September and October 2020. I am in the U.S. market.
  10. Very enjoyable read, thank you! I'm scheduled to sail with Emerald Waterways on the same itinerary in mid-October. Hopefully, the ship will sail, and I can get there from the U.S. We'll see.....
  11. I am on Grand from Singapore to Rome, March 23-April 20, 2021, and it looks like this cruise is right on the cusp of the change. Currently, this sailing will still be on the Grand, but as the details emerge it could get moved to the Regal. No worries though, I'm okay with either.
  12. Obviously my coffee had not kicked in when I posted this. I meant I "find a bit of levity helpful" no brevity! Hah. Although I do appreciate brevity too.
  13. I understood it as a joke, and did not take it any other way. Yes, we Americans are not getting a handle on this situation due to many people making poor choices. I am still able to find humor in situations, and find a bit of brevity helpful during these unusual times of negativity.
  14. In both instances the clients paid a "cash" deposit with their personal credit cards.
  15. I have air booked for a trip that begins in Bangkok and ends in Rome for March 2021.
  16. I don't know if this will help you or not, but I will give you 2 examples of clients cruises I have dealt with from Princess that are similar. Cruise sailing date July 11, 2020. Client decided they were uncomfortable with cruising and cancelled cruise on March 21, 2020. Deposit of $200 returned to clients credit card on June 28, 2020. Cruise sailing date August 16, 2020. Princess cancelled this cruise on May 6, 2020. I requested refund on clients behalf on May 13, 2020. Client still awaiting return of $200 deposit.
  17. Yes, DH and I are visiting Thailand and Cambodia independently next March, before we board the Grand Princess in Singapore. (Well, you know, we hope we are visiting them....) And we've been reading on this. Currently, we'll pay a $3,000 per person deposit to enter Cambodia, and that will cover the required COVID-19 test at the airport, and if needed, quarantine, medical care, etc. They've made it so that if one person tests positive on the plane, then we have to enter 14 days quarantine. We are keeping a watch on this, as we'll drop Cambodia from our trip rather than navigate this.
  18. You will also want to take into consideration that ships often practice rafting, whereby river cruise ships are docked side by side and the passengers need to walk through other ships to reach the shore, or when returning to their ship. Also, the gangway to the shore can be steep at times. This can sometimes create challenges for those with mobility issues.
  19. Oh darn, I was hoping that could be a solution. I hear very good things about Aqaba though, so should be a fun alternative.
  20. Did you see Avram's quote below yours about golf carts? This may be able to help you.
  21. We are on the Grand Princess, Singapore to Rome, March 23, 2021. Stops in Oman, Abu Dhabi, Aqaba (for Petra) and several other ports. DH and I are also on the Emerald Azzurra Red Sea cruise with a small group, Feb. 5, 2022, which starts in Aqaba.
  22. What do you think of the idea that Avram3 posted just after you on the tour to Petra with the possibility of adding the camel or cart for transportation? Do you think that would work for you. I'd be in for that tour if we kept it between 7-10 people (7 or more get us an English speaking guide for the full day). If you think that wouldn't work, the port town of Aqaba is a beach resort town with a promenade and some charming atmosphere.
  23. Hello windsor26, you might not have realized it, but this is terry&mike from over on the Grand roll call. Oman Day Tours does have a full day tour to Jebel Shams that we would consider. I'm also thinking of just taking a shuttle or taxi from the port over to the Mutrah Market area and strolling around.
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