Thought we would add another opinion to this thread. We were on the same itinerary as SWFLAOK – two segments Southampton to Barcelona. We had done two earlier cruises on Splendor this year and thought this on was the best one of the three. For us, things seem to have smoothed out and were as close to “normal” as we have seen.
Talking to some of the senior staff, there are still staffing issues and a big part of the problem seems to be getting Visas for staff. That problem has led to contract extensions and cases where a staff member was planning to go to one ship being diverted to another ship where they wouldn’t need certain Visas. There are new staff all the time and, although they get training before they start sailing, there is a learning curve once onboard. We thought that the senior food service managers like Jorge and Daniela did an excellent job training new staff and watching over restaurant service. We didn’t have any service issues or food complaints at any of the restaurants. We dined at Prime 7 four times during the two segments and we thought the service and food quality were as good as ever. We dined there the very first night of the first segment and the very last night of the second segment and noticed no difference in service or food quality. Obviously, other’s experience varied. We were approached by Martin the Maitre ‘D or one of the other managers a few times during each meal to ask if everything was alright. We know that serving the larger tables can sometimes through service off, we’ve seen groups turn away their server several times because they weren’t ready to order which can through timing off for later arrivals. Not sure what the “uninspiring entrees” at Prime 7 were – the Prime 7 menu hasn’t had any significant changes since the Explorer was launched in 2016.
There were two nights that Sette Mari had “special” buffets that were Country and Port related – the foods of Portugal. They have done that for a long time and don’t think they are related to staffing issues. They are provided to give passengers a “taste” of local foods and some folks look forward to those nights. Obviously, some folks don’t like the big Sunday buffets, but others love them – there was only one Sunday open for buffet during these two segments but the itinerary had to be changed due to a day of mourning for Queen Elizabeth, so we missed that opportunity – for us that was disappointing.
It was a great cruise for us, and we would give it 5 Stars!