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Tonie_Deccache

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  • Content Count

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About Tonie_Deccache

  • Rank
    Cool Cruiser

About Me

  • Location
    Rio de Janeiro, Brazil
  • Interests
    Family, fine dinning, sailing, scuba diving, porker
  • Favorite Cruise Line(s)
    Princess, Costa, Royal Caribbean
  • Favorite Cruise Destination Or Port of Call
    Copacaban, Bueno Aires, Montevideo, Alaska, Cordoba

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  1. Good evening, from Rio de Janeiro! Thank you so much Sidari, Two Wheels Only, Hamrag and DMH15 for all the useful information and tips! Also, it was not my intention to be pretentious or dramatic. Sorry if my post upset Glittergal1 and Kodesthemoose, as I did not intend to offend any of the other passengers, much less other crusecritic members. So for that I apologise! However, I think that it would be understandable being discontent (very, actually!) with the quality of information supplied by both service providers (agent and MSC). Furthermore, having contacted MSC on the phone to try and better understand where we stood on this reservation, we expected the company to be much more careful regarding the explanation they were providing, instead of further misleading our expectations. Concerning the expression "desired standards of service", I have nothing to add to DMH15 reply on the subject. Again, thank you for that DMH15! Since it seems like our boys will be happy and occupied during this cruse, my wife and I will gladly try MSC and the Aurea Experience! We will make sure let you know about our impressions when we get back, if that’s ok with you?!. Best regards to all! Tonie
  2. My wife, our two boys and I are due to board MSC Seaview on January 12th. Unfortunately we were misled by a travel agent into booking Aurea Suite with Private Whirlpool, under the belief that “this is the best service you can get on-board MSC Seaview”, she said. The agent seemed to have “forgotten” to tell us that it was the best service we could purchase, BECAUSE ALL YACHT CLUB SUITES WERE BOOKED AT THAT TIME!! Browsing MSC website latter on the week, we discovered about MSC Yacht Club and started to fear we would not be traveling within desired standards of service and private access areas in Aurea Experience did not seem to be much more than a tanning station, although we were told it would have private pool and bar in the so called “Exclusive Aurea Solarium”. Having called MSC to see about possible cabin and/or service upgrade, we were told that all Yacht Club Suites are indeed booked, and it would not be possible to purchase an upgrade into Yach Club services. However, the MSC representative was very emphatic about the “excellent benefits” of the Aurea Experience. He even said that the “Exclusive Aurea Solarium” has a bigger swimming pool then the Yacht Club sun deck… Anyway, since it seems that booth, travel agent and MSC, are laying to our faces, we like to know: (1) Should we avoid boarding MSC Seaview all together, unless within the Yacht Club category? This would mean a 25% penalty on a 10k reservation. (2) Will our boys (both 11 years old) be happy with what will be available to them in MSC Seaview? Seems like they would be allowed into the “Exclusive Aurea Solarium”, is this so!? Thank you in advance for your help! Cheers!
  3. My wife, our two boys and I are due to board MSC Seaview on January 12th. Unfortunately we were misled by a travel agent into booking Aurea Suite with Private Whirlpool, under the belief that “this is the best service you can get on-board MSC Seaview”, she said. The agent seemed to have “forgotten” to tell us that it was the best service we could purchase, BECAUSE ALL YACHT CLUB SUITES WERE BOOKED AT THAT TIME!! Browsing MSC website latter on the week, we discovered about MSC Yacht Club and started to fear we would not be traveling within desired standards of service and private access areas in Aurea Experience did not seem to be much more than a tanning station, although we were told it would have private pool and bar in the so called “Exclusive Aurea Solarium”. Having called MSC to see about possible cabin and/or service upgrade, we were told that all Yacht Club Suites are indeed booked, and it would not be possible to purchase an upgrade into Yach Club services. However, the MSC representative was very emphatic about the “excellent benefits” of the Aurea Experience. He even said that the “Exclusive Aurea Solarium” has a bigger swimming pool then the Yacht Club sun deck… Anyway, since it seems that booth, travel agent and MSC, are laying to our faces, we like to know: (1) Should we avoid boarding MSC Seaview all together, unless within the Yacht Club category? This would mean a 25% penalty on a 10k reservation. (2) Will our boys (both 11 years old) be happy with what will be available to them in MSC Seaview? Seems like they would be allowed into the “Exclusive Aurea Solarium”, is this so!? Thank you in advance for your help! Cheers!
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