southbayerLA

On 5/8/2022 at 12:46 PM, ashkir said:

Hello all! I'm usually very quiet, but, I've been on CruiseCritic for many years. I usually don't have much to say because I enjoy cruise ships. But I just boarded the Panorama yesterday and my experience was anything but pleasant. I've been to Mexico and Alaska before on the cruises. Always enjoyed it. Never once had a bad experience... Until now. 

 

I've had issue after issue and am honestly pretty unhappy and already a day into this. 

- Checkin process/embarkation was chaotic. They disembarked late, which is okay. But there was no staff telling passengers anything. The luggage drop-off was almost non-existent and things were getting mixed up of things going on / off the ship.

- There was no organization of embarkation.

- There were limited check-in staff and security tables that made the process last until almost 4pm. 

 

Now we got to our cabin:

- We waited until the time we were told we can go.

- The bathroom was unclean. We had roaches as well. Never seen that before!

- Our stateroom had broken furniture.

- The laundry bag, and other standard forms were missing. Our steward had to give them to us so we can get a shirt pressed for elegant night.

 

Got our sail and sign cards!

- We found we were already charged almost $50 at a bar we haven't been to! 

 

Okay, maybe just a bad start yep? Went on the spa tour. We were promised a $249 deal for a couple. We were told we can get complimentary scrubs each day. Went today:

- They want $9 per person now. 

- $108 more in fees basically if we continue to use the facilities.

 

We went to Vista for breakfast. We used the app to check in. 

- Chaotic. One hostess. 

- There were massive lines of people down to the staircases just waiting. Everyone's table stated ready. They obviously weren't. The notifications were wrong. Nobody was ready and the movement was so slow because people who didn't checked in yet, were standing there and getting priority over people who did check in which caused a bigger mess.

- no regular orange juice. We were told they only have the specialty orange juices. 

- Took about 35 minutes before we even saw our server. 

 

Guest services

- Waited in a line for 2 hours to fight the bar contests yesterday (Before the spa issue). 

- Guest services only had 2 people the entire time we’ve been here that we've noticed. The one girl looks like she’s about to faint. I saw her at 10 pm last night and again at 8am when walking by. Again at noon just now. 

 

Kiosks

- The card readers are broken on the sail and sign places in the third floor. 

 

Food

- We wanted to go eat about 10pm. They already closed all the restaurants. 

- We went to the pizza place. 

- The only food is the pizza. Their pizza quality declined. We were given black burnt pizza. They ran out of basil as well. 

- Had to wait in a 25 minute long line, to only be told my preferred pizza isn't available, and told to wait and stand aside. Once it was available, they gave it to the next person in line... Three times! So it took me almost 45 minutes to get a pizza. This ordeal cost me almost an hour and a half

 

Our only enjoyable experience so far was the Italian restaurant dinner and the cabin bed is relaxing.

 

I'm already regretting this and we're only 1 day in. I skipped my college graduation to spend the travel money on a cruise instead. 

Other than that, you are having a great cruise!  Sorry, sounds like you are having the cruise from HELL

I love my bacon and eggs for breakfast.. It's very sad that carnival is nickle and diming again.. 

I've always ignored that sign and just went to room and drop off carry on, and load the safe and leave, since being platinum

I like Coke products better

3 hours ago, ssmithsdc said:

Just wanted to put a PSA out for anyone that was on the May 28 Panorama sailing. I tested positive for Covid after debarkation this morning. The ship was really crowded, and there was very little masking, so I’m sure there are quite a few cases out there. Be safe and get tested. 

Sorry you caught covid.. I hope you are well now