Formytinkerbelle

Thanks! Thay actually makes me feel better that perhaps they just really didn't know what they were talking about.

This is my first time booking on MSC. I called the number to inquire about the heroes discount which I was excited that she said my room (inside Yacht club) did qualify for. But then she quoted the price for the room prior to that discount and it was a bit more than $1,100 different than what I was looking at online. She was confused and kept asking me how I got to that booking summary. So we walked through online together to the first option which was to pick either best price or best value. Of course I was choosing the one that gave me the better end cost which was best value. She said oh no that's not right you can't make that selection for yacht club that's just for non YC and will be more pricey. Well ok ma'am but I'm still showing an end price confirmation for the same exact room that you're telling me I have to pay over a thousand dollar difference for. She told me I would have to call back and add more cost because it just wouldn't work. I told her I was uncomfortable with the price discrepancy and went ahead and booked online. I triple checked got my booking details all with the price I was saying. I'm just worried I'm going to be hit with $1,100 charge when I get on board or something, or did the lady just not know what she was talking about. Oh well I didn't get the heroes discount, booking online saved me more money just hoping it's all accurate.