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wfm58

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About wfm58

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  1. Yes, I think Oceana allowed us to transfer to Carnival because they are owned by Carnival. In that case, it worked out for us because the Carnival cruise (new ship) was a lot inexpensive (go figure Ha!). The over $14K Asian Oceana refunded more than paid for the Carnival Mediterranean cruise. This definitely has been a learning experience, but I'm grateful for all the Community comments that have been provided.
  2. I forgot to ask, do you usually use a travel agent and what travel insurance do you use? From this experience, I decided not to book directly with the cruise line or use their travel insurance. I've heard good things about USAA travel agents and their travel insurance.
  3. Lots of good information. However, I'm still confused with the Oceania Asian cruise situation where our travel agent allowed us to roll over the travel insurance to Carnival Mediterranen cruise (stipulated we book new cruise within one year). Anyway, for whatever reason, that worked out with full refund from Oceania. From the different comments from Community travelers, I've come to the conclusion it was because Oceania changed the entire itinerary. I will keep in mind if insurance company denies our claim I will contact DCL for additional reimbursement via a future cruise. However, we have a letter from the Pediatrician, so hopefully the claim will not be denied. Yes, the supervisor at DCL said they would be crediting our cc for a portion of it, but not sure if it is 50%, but will crunch the numbers when we return home tomorrow. We've been gone a month so lots to catch up on. Your analogy with the home insurance covering fire was very helpful. You sound like a very seasoned traveler that has dealt with various trip insurance situations. Happy travels!
  4. Lots of good information. However, I'm still confused with the Oceania Asian cruise situation where our travel agent allowed us to roll over the travel insurance to Carnival Mediterranen cruise (stipulated we book new cruise within one year). Anyway, for whatever reason, that worked out with full refund from Oceania. From the different comments from Community travelers, I've come to the conclusion it was because Oceania changed the entire itinerary. I will keep in mind if insurance company denies our claim I will contact DCL for additional reimbursement via a future cruise. However, we have a letter from the Pediatrician, so hopefully the claim will not be denied. Yes, the supervisor at DCL said they would be crediting our cc for a portion of it, but not sure if it is 50%, but will crunch the numbers when we return home tomorrow. We've been gone a month so lots to catch up on. Your analogy with the home insurance covering fire was very helpful. You sound like a very seasoned traveler that has dealt with various trip insurance situations. Happy travels!
  5. I hope that's not the case? I believe our policy says we can cancel if other family members cancel, but I'll know for sure once we file the claim next week. I appreciate all of the helpful comments I have received from everyone. I will let you know the out come. Hopefully, it will be a happy/magical one. just like Disney wishes when they answer the phone.
  6. Lots of good information. I will post the outcome of our claim once I file it. I like your suggestion to purchase travel insurance thru an independent company instead of the cruise line. That's what we did with Oceania Asian trip. We booked with Online Vacation and it seemed like we had more control; lesson learned, lesson taken. Between our two Disney reservations we spent over $16K before we cancelled. With that amount of money I would have thought Disney would have done something to keep us connected to their line for a future cruise?
  7. Hello msmayor, Yes, we made the final payment by the October deadline; Our cruise is scheduled for Feb. 23, 2019. Actually, Oceania did not cancel the cruise, but instead changed the entire itinerary due to the earthquake and tsunami. Instead of cruising Japan they changed it itinerary to Viet Nam, etc. Anyway, not wanting to go to Viet Nam, we were able to cancel. Maybe we had "cancel for any reason"? It just seems strange that Disney won't work with us because I told the supervisor that we were willing to rebook a future cruise. However, I understand what you are saying about "using the policy to obtain the refund". We haven't filed the claim yet so hopefully we will get get our money refunded? We have a letter from the Pediatrician so there shouldn't be a problem. Thanks for your quick response!
  8. I was hoping we could roll it over like we did with Oceania Cruiseline. We used a travel agent with OnLineVacations. Oceania reimbursed us for over $14,000 for the Asian cruise and On Line Vacations allowed us to rebook a Mediterranian cruise with Carnival. However, in this case we booked directly with Disney Cruiseline, so I figured we could rebook on one of their future cruises. We haven't filed the claim yet so hopefully we will get get our money refunded? We have a letter from the Pediatrician so there shouldn't be a problem. Thanks for your quick response!
  9. Cruise date: Feb. 23rd Ship: Fantasy Last week we had to cancel our upcoming family Disney cruise due to medical issues with our grandson’s Exema. When I cancelled our two reservations, I spoke to a supervisor named Lauren at (866) 325-3489, who told me we will have to forfeit the over $800 we paid for trip insurance and could not roll our trip insurance over to a future cruise. I told the supervisor that we were able to roll-over our trip insurance a few years ago with our travel agent when Oceania cancelled their Asian itinerary due to an earthquake and tsunami. The supervisors response was she could not accommodate us. My question and hopefully you can help us: Do we have to forfeit the $800 we paid Disney Cruise Line for the travel insurance for our two reservations? Any assistance you can provide is greatly appreciated.
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