A representative from P&O just called me following my email to them after our return.
lots of apologies and that they have learned lessons from this. They have offered 10% of the fare as a refund and placed against any future cruise booked with them. I stated I found that a little insulting and poor customer service considering the fact it was a single port cruise and it should not be us to have to suffer by them ‘learning lessons’
Although the person was understanding and polite it was, as stated, their final offer.
such a disappointment and as a result they have missed out on us booking a summer cruise with them, we have booked with Royal Caribbean.
Such a shame