We recently stayed at Smeraldo in the annex. We were on the 1st floor. No outside noise, just thin floors. We could hear the people above us walking around and opening their wardrobe door.
Housekeeping wasn’t up to scratch. Toiletries weren’t replaced, and floor not cleaned as when I went to put on my shoes my feet were dirty.
On a very sour note, we went to the rooftop bar late afternoon one day and had a drink. Thought we might stay for dinner but as we couldn’t get any further service we left. Upon paying for the drinks, I handed over my card and the bartender looked at DH and proceeded to give him a lecture, saying he is the man he should look after the financials. But in saying that he had no hesitation in taking my card and processing it whilst giving this lecture.
Would we stay here again. No.