I have sailed most other large cruise lines before but not NCL. I like to get information on-line rather than by phone, and I am finding the information available from NCL very misleading or inaccurate. I booked a 5 day cruise on the Sun leaving April 6, and so far I have had three issues:
While trying to decide between a sailaway fare or "free at sea" perks, I found numerous places indicating that the free at sea internet perk was 250 minutes on cruises of 3+ days.
But after I booked and chose this perk I got 100 minutes rather than the advertised 250 minutes.
The main problem so far is that l haven't been able to determine with certainty whether the open bar is included on my cruise. If it isn't then I will have to change to the beverage perk. I cannot find anything in writing relating to my specific cruise having the open bar. The promotional literature does indicate that all 3-5 day Sun cruises have the open bar, but this is the same source that incorrectly promises 250 internet minutes. Neither the ad for my cruise nor the on-line check-in documents mentions the open bar. All I have in writing is the promotional literature that may or may not be current and accurate.
Finally, I had chosen the shore excursion perk mainly to use the short debarkation tour of Miami ending at the airport. The description indicated that the tour was not available on the Sky but didn't exclude the Sun. I booked my flight home based on using this excursion, but after booking I found that this excursion is not in fact available for the Sun. I don't understand why this was not mentioned along with the Sky exclusion.
This has been a very confusing and unpleasant experience, and I don't understand why NCL can't provide accurate information. I just hope the cruise goes better than the planning process.