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Linda the Book Lover

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    Citrus Heights, CA United States

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  1. The DH and I have sailed in Suites and the Haven and aside from the "extras" the ship when we sailed in a balcony or a mini suite took us all to the same port regardless of our cabin. We recently sailed on MSC in the Yacht Club. What a difference! We are not affluent but we are retired folk who also occasionally enjoy "the something extra" of what used to be called the "Suite Life". We enjoyed the Haven but I know we will not book the Haven again, and not because of the selling tickets to eat (which I disagree with) but because the overall experience we used to have there is no longer the same. We last sailed in the Haven on the Epic and after NCL canceled our Pacific Coast cruise we decided to try another cruise line. I do not regret switching and plan on booking YC on MSC again in 2021. I am sailing on NCL in a spa balcony with my DD and Carnival in a Suite (yep I know they do not have the bells and whistles but my DS is treating me to a birthday cruise!) but the Haven is no longer a spot for me especially at the price NCL is now charging.
  2. LOL Holy Moly and I was not even drinking! I think I had my upcoming NCL cruise on my mind.
  3. The two bottles are per cruise. My daughter and I stayed in suites before on Carnival and basically you do not get much. In comparison to NCL and MSC which I stayed in the Haven and MSC YC, Carnival lags very far behind. It would be nice if they even included full-meal room service at no charge but nope. I am hoping the new Panorama which we are booked on will give us something more.
  4. I agree with you! Good manners should not have a price and I agree you should have received common courtesy.
  5. Ship - MSC Seaside Deck - 18 Stateroom # - 18002 Stateroom Category – Deluxe Suite Starboard or Port Side - Starboard Quiet Stateroom? (With comments on problems) – Quiet Was stateroom a connecting stateroom? - No Balcony View - a nice wide view of almost the entire length of the ship. You can see a partial forward view as the bridge juts out a bit. Balcony Size? Normal - two chairs and a large foot stool Was wind a problem? - No If an aft cabin, was soot a problem? - N?A Any specific problems with this cabin? - None Any other comments? - Very large room, wonderful bathroom, large deck, lots of storage. The pillow selection was great and the bed was made fresh each morning. I was surprised when I saw them changing the sheets each day. The towels are very large and fluffy.
  6. Hi Scot born! I wish we ran into each other earlier as I would have scooped you on some of your issues. Our guys had a great birthday too! My DH enjoyed his 75th birthday and there was much singing etc. in the YC restaurant to celebrate his special day. We celebrated our friend's birthday in the Butcher Cut. Al found plenty of loungers on the sun deck on either side around the back of the bar/buffet area. One day we went up and there were towels and no people. The Butler asked someone else and they said the towels had been there at least one hour, the towels were removed and we laid out in the bar area loungers until it got too hot. Our sweet Butler Glenda was terrific! Anything we asked promptly and magically appeared and when she had pool area duty she always asked if everything was still to our satisfaction and don't forget to call her if there is anything at all we needed. Our friends who had a different Butler wanted to steal her. Glenda told us to go to the YC restaurant to get escorted off of the ship on port days or have the concierge call her. The first show another Butler escorted us down and he pushed us aside when we entered and made sure his guests were seated first and then pointed where we could sit. Another Butler noticed his behavior and said something to him and apologized to us and found our seats. We always returned to ship via the YC line on our own. We went to the Spa on our own and like you found it lacking in customer service. I needed help with the lockers and was lacking a towel and there are none in the spa areas. Another person told me I need to go to the front desk to get one, I used my DH's as I felt I should not drip water everywhere. There was an elevator (lift) was by itself before you leave the YC area only went to 16, 18, 19. We just took the main elevator outside the YC to the spa. We loved everything about the ship and the YC and plan on booking a cruise for my "big birthday" in 2021. Those hiccups we had did not change how we felt about the overall experience. Again sorry we did not get a chance to meet until the last day!
  7. We sailed on May 25th and stayed in the Yacht Club. Your experience is very different from our experience because we decided to pay the extra and stay in the YC. From the second we handed over our bags until the day we were escorted off we had everything we asked for and more. Our only rude experiences were the spa, as there was no one to show us around after the first day and when I asked for help with the lockers the attendant was not very nice. The search for additional towels was answered with you need to get them all at the front desk. Ok, now I know the rules. My DH was disappointed when the spin class he signed up for was canceled because only two of them showed up and the instructor said he would not do the class with less than 6. Aside from that everyone was attentive, nice, and ready to chat you up. We decided to do MSC once again for my birthday in 2021and only in the YC. Yes, we have to reach in our pocket to pay more but the attention to detail and all it offered was well worth it to us. I am sorry for the cons but I am glad to hear you are willing to try MSC again and this time in the YC.
  8. I was told on ur May 25th cruise on the Seaside that they would be announced around November. I did note as I also have plans for this month that certain cruise ships have been added and our April 2, 2021, Divina cruise that I was interested in is no longer listed. With the new ships coming I am willing to wait to see if Alaska is added for 2021 before we make our final decision.
  9. BBB ratings represent the BBB's opinion of how the business is likely to interact with its customers. The BBB rating is based on information BBB is able to obtain about the business, including complaints received from the public. ... BBB assigns ratings from A+ (highest) to F (lowest). The organization says that trustworthy companies can become BBB "accredited," which can cost anywhere from hundreds to more than $10,000 in membership fees each year. ... While many people view the BBB as a consumer watchdog or even a government agency, the BBB itself says this is a misconception. https://money.cnn.com/2015/09/30/news/better-business-bureau/index.html Tells another story with no date about BBB, dated September 2015. I am not a fan of CNN but I found the article interesting. BBB Accreditation Cost: Each BBB has its own fee structure for businesses in their area. Those fees range from a few hundred dollars per year to thousands of dollars depending on the number of locations and employees a business has. Mar 22, 2019 To get an A+ rating, you need to get 97 points or more. The grade you get from the BBB represents the BBB's degree of confidence that your business is operating in a trustworthy manner and will make a good faith effort to resolve any customer complaints. Nov 1, 2018 The BBB rating is based on information BBB is able to obtain about the business, including complaints received from the public. ... BBB assigns ratings from A+ (highest) to F (lowest). If you're dissatisfied with a business transaction, whether the company is accredited with the Better Business Bureau (BBB) or not, you can file a complaint through your local BBB. ... But if that fails, the BBB promises to do its best to help both sides come to a quick and fair resolution. The BBB helps many solve issues they felt they could not resolve on their own. They have also been helpful in putting out information to warn consumers about scams. I do not deny I have read various stories about what has happened to them when sailing MSC. I have also read stories speaking of highlights and great service. I feel MSC has tried to achieve a better experience by changing many of the things in the American market that Americans prefer when sailing.
  10. I find discussions on the boards filled with information and also sometimes not. I take all I read with a grain of salt and make up my own mind. Over the years I have found that no one cruise line has earned my total loyalty per se but I sail a ship for the itinerary or something I wish to try out on a certain trip. I do know initially there were many complaints about MSC, and I remind myself that they are based primarily in Europe and recently branching out. No worries and certainly no harm is done when one expresses their own opinion.
  11. Our travel agent had no issue booking our last cruise with MSC except for long phone wait times. Being a professional she did not gripe about it just stated she would call me back when she reached them rather than my holding online. We had a great cruise and plan to book another one with MSC. I did look at BBB and saw many complaints which were resolved and not shared online. It could be anything and may not be a large issue. Some people use BBB as a resource for issues that they may handle on their own but prefer having a larger known entity take care of it for them. There are agents who will assist you both online and in person. No, I am not a travel agent nor have I wanted to be one.
  12. So right it is not a good comparison for the cost of bottled water. To be fair when you stop in the ports the prices are high for bottled water and that is what you need to compare price to. We just buy the case and are happy to see it is cheaper than water we find in port.
  13. Nope - they will give you a glass of water though. I understand but that is the way it is. When we sail on Carnival bottled water is included in the adult beverage package which makes my DD and I happy as we take with us on port days as it is easier. It is also included on MSC.
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