Jump to content
Cruise Critic Community

Raptordash

Members
  • Content Count

    203
  • Joined

About Raptordash

  • Rank
    Cool Cruiser

Recent Profile Visitors

The recent visitors block is disabled and is not being shown to other users.

  1. I am at day 128 waiting for a $34,000+ refund for 4 cabins on July 19, 2020 cruise. I have, only a week ago, disputed the transaction with Chase and am awaiting a response from Chase. So, as the saying goes, "Fool me once....etc." I have just cancelled 3 cabins for the October 26, 2021 cruise NY to Amazon to Miami and as soon as I get the formal statement from Crystal that they recognize my cancellation and am owed $9000 in deposits, I will dispute this with Chase also. Not gonna wait for 120++ days waiting for Crystal. If cruises resume next year and the onboard experience seems like it would be pleasant, I will rebook sometime in 2021. As I have stated in other threads, despite my extreme displeasure with the way Crystal is handling refunds, I really love the onboard experience, having been on 12 Crystal cruises. Marc
  2. Santonio, Thanks for the reply. I have asked for a manager at Chase to call me regarding this. Marc
  3. Santonio, I am very curious about your reimbursement from Chase. I booked 4 cabins for a July 19,2020 Serenity cruise. I cancelled the cruise on April 1, 2020 and Crystal sent me a statement documenting that I was to be refunded all of my payments, less the $100 admin fee for each of the 4 bookings. Several weeks later Crystal cancelled the cruise. Up until July 16, I was patiently waiting for the refund from Crystal, but since as of that date I did not receive it, which would have been 106 days later, I sent a dispute to Chase Sapphire Reserve Card. I just received notice from Chase that because the dispute was so old, they cannot credit my account. My first payments were made in January 2019, and the final payments were made in October 2019, just as you stated your final payment was made. I just want to verify that you did receive credit from Chase for the October 2019 payments, again because Chase told me there is nothing they can do because the transaction was so old. I just called Crystal and was told the same BS that others have been told....that my refund is "pending in the queue" and the person could not tell me how long the queue is at this time. Thanks, Marc
  4. I will have to chime in and side with those who feel Crystal has treated their customers poorly. I do not buy into their excuse that they have been swamped with requests for refunds. If so, they should have kept a few more people in the office until all of the backed up refunds were settled. In the relative scheme of things, it would not have been that much of an added cost so that their valued customers could be treated fairly. I cancelled a July 19, 2020 cruise on April 1, received the statement from Crystal dated April 1 documenting that I was to receive a refund to my credit card and I gave Crystal the benefit of the doubt and waited until 2 days ago to dispute the charges with Chase Sapphire card. All I had to do was spend 5 minutes on the phone with Chase and then send them a copy of Crystal's statement of refund that I am owed. Chase said that I should hear from them in a few days. As I have stated before, although I feel that Crystal has used me as their bank for the past 3 1/2 months without my permission, I love being on their ocean ships, and so if they ever return to cruising, and the burdens of Covid changes to shipboard life are not too onerous, I would sail with Crystal again. I actually have a deposit on October 26, 2021 cruise New York to Amazon, but when I settle up this current situation, I plan on cancelling the reservation and get my money back and then wait and see what pans out. And I won't wait 110 days to dispute the charge on the credit card, I will give Crystal 10 days and then dispute it. Fool me once, shame on you Crystal, fool me twice, shame on me! Marc
  5. I finally got fed up waiting for Crystal to refund the amount due me from their statement dated 4/1/20 documenting that they were to credit me. I just got off the phone with Chase for my Sapphire Reserve card and disputed the charges giving Chase the info about how Crystal's 90 days changed to 120 days or more. I have previously documented in this thread my info and will keep you posted with what happens with Chase. I am already on the spreadsheet. Crystal Serenity, Venice to Rome July 19, 2020 4 cabins
  6. Seeing the latest posts regarding a Covid vaccine, I felt I should stick my 2 cents in. As a physician, I am not anti-pharma and certainly not anti-vaccinations. However, I just do not see how a Covid vaccine could be deemed safe and effective in such a relatively short time span of just 9 to 12 months and so I would not be getting the vaccine myself until 6 months to a year after they started public vaccinations. With the billions and billions the US government is throwing at several pharma companies, the incentive to cut corners and manipulate data is great. From my understanding, vaccines take years to produce and then test for safety. I just do not see how a vaccine could be produced and tested for safety so quickly. And I say this at the risk of not being allowed to cruise for another year or so. (Right now I am booked on the October 2021 Serenity Amazon cruise--New York to Miami) Marc
  7. These are the lyrics from one of my favorite Simpsons' episodes, where the family goes on a cruise. (Unfortunately, I cannot find a video clip of it) If you can find a video of the entire episode, as a cruise fanatic, you will enjoy it, recognizing a lot of it to be true. Enjoy It While You Can is the song that cruise ship director Rowan Priddis (guest star Steve Coogan) sings aboard the Royalty Valhalla to mark the half-way point of the cruise. The song is a reminder to the passengers that the good times they have been having will soon end, which inspires Bart to try and make his family's vacation last forever. ("A Totally Fun Thing That Bart Will Never Do Again"). The song was written by Bobby Lopez Lyrics Enjoy it while you can. Ice sculptures, conga lines and working on your tan. Enjoy it while you're here. One week of glitz and glam instead of pain and fear. In just a few days' time, this boat pulls into dock And when it does, you lovely people may be in for a shock. Here, you've made exciting friends. Back home, you'll all lose touch. Here, Hawai'ian shirts are cool. Back home, well, not so much. Back home, you'll be too tired for making magic in the sack. So eat buffet and play and pray there's some delay on our way back. Enjoy it while you can. Here at sea, we drink and frolick. Back home, that's called alcoholic. Your future's are but parabolic. Enjoy it while you can!
  8. I have not previously posted on the topic of refunds in this thread or the other related threads because I believed that Crystal would honor its commitment to refund what was owed to me within 90 days of receiving my request. I had paid approximately $48000. for 6 of us to cruise on the July 19, 2020 Venice to Rome cruise on Serenity. The refund statement from Crystal is dated April 1, 2020 (please, no April Fools Day jokes). From Mr. Wolber's letter it is obvious that I will not be receiving my refund within the 90 days promised. It is also obvious to me that Crystal must be having a financial crunch, otherwise we would all have received refunds promptly, say within 30 days, rather than first being told we would need to wait 90 days. I have to agree with the other posters on this thread and other threads that this is no way to treat customers, let alone my group of 6 loyal Crystal customers, who have each been on 12 previous Crystal cruises. As I have waited nearly 90 days at this point, I will give Crystal another 30 days before asking Chase to refund the total charge made on my credit card. Will this make me say that I will not cruise on Crystal again? "No", because I love almost everything about cruising on Symphony and Serenity, but especially the crew and how they treat my friends and myself every time we are on board. However, given what is happening with the refund process, I am not confident that Crystal will be in business for much longer. Marc
  9. I have not previously posted on the topic of refunds in this thread or the other related threads because I believed that Crystal would honor its commitment to refund what was owed to me within 90 days of receiving my request. I had paid approximately $48000. for 6 of us to cruise on the July 19, 2020 Venice to Rome cruise on Serenity. The refund statement from Crystal is dated April 1, 2020 (please, no April Fools Day jokes). From Mr. Wolber's letter it is obvious that I will not be receiving my refund within the 90 days promised. It is also obvious to me that Crystal must be having a financial crunch, otherwise we would all have received refunds promptly, say within 30 days, rather than first being told we would need to wait 90 days. I have to agree with the other posters on this thread and other threads that this is no way to treat customers, let alone my group of 6 loyal Crystal customers, who have each been on 12 previous Crystal cruises. As I have waited nearly 90 days at this point, I will give Crystal another 30 days before asking Chase to refund the total charge made on my credit card. Will this make me say that I will not cruise on Crystal again? "No", because I love almost everything about cruising on Symphony and Serenity, but especially the crew and how they treat my friends and myself every time we are on board. However, given what is happening with the refund process, I am not confident that Crystal will be in business for much longer. Marc
  10. I live in the LA area (Marina Del Rey, right next to LAX). Assuming you will leave the ship around 8am, and assuming normal LA traffic, I would not book a flight prior to 11:30am. However, during the past 3 months there has been no traffic at all on city streets or freeways and if that was still the case next January, you could book a flight a little earlier, say 10:30am or 11am. Marc
  11. The one big problem with cruising is the fact that the ship moves from port to port with passengers going off on their own for hours each day, potentially exposing themselves and, therefore, others on the ship to whatever may be lurking in the port. The protocols in the attached links: viral testing, temperature scans, sanitizing luggage and everything else that comes on the ship, seems to me to be just like a lot of the onerous protocols we all have been going through the past few months, a lot of things being done for show rather than being based on medical science. My own feeling with Covid, both on land and at sea, is that everyone needs to take responsibility for themselves. If you want to isolate yourself do it. If you feel you want to risk possible consequences of getting Covid, then go out an enjoy yourself. What we have done to millions of people by closing everything down and now opening things up with somewhat onerous protocols has been devastating to families and businesses. I love cruising and can put up with not serving myself at the buffet. But I do not think I would be happy with seeing the crew and passengers wearing masks all the time or being constantly reminded to stay 6 feet apart from everyone. To me, that is not fun. Marc
  12. Final payment had already been made many months ago. I am to receive 100% credit, minus the admin fee that goes into my account for future use.
  13. Cruise Sail Date: July 19, 2020 Requested 100% Refund for 4 cabins, which Crystal processed April 1, 2020. Awaiting to receive the refund as of today, May 27, 2020. Marc
  14. This was from June 2018, Crystal Symphony, Alaska Grandeur. Our group of friends have been on several Crystal cruises, and always look forward to our shuffleboard competition. I can't say that I have ever seen anyone else other than ourselves playing, but we have such a great time. Marc
  15. Thanks for the posting. I was on Symphony in December and the food was fantastic everywhere. I will be on Serenity in July and between you and Keith posting mouth watering pics, I wish I was on board today. Marc
×
×
  • Create New...