Swsimpson1

Today I found out I would have to be on the ship in order to book excursions again so I asked for a cancellation and a full refund for the specialty dining, excursions I had paid for but they cancelled and hadn't reimbursed me, as well as the fees and fees. It only took calling the Casino Services 3 times today, leaving messages for the Supervisor and finally on the 3rd call toward this evening a representative got to her to get this cancelled. Oh, and the offer? Since the offer had a stipulation of booking in July, it is now expired. I cannot overstate enough the blown away level of dissatisfaction and disgust I have for Princess and the Carnival Cruise company right now. I feel this really needs some high level exposure and no idea who to write to or where. For the company to offer something like this to their valued cruisers, and then for the customer to meet incompetence at every turn to the point of canceling it is something any chief exec I have ever met would want to know about.

What happened is that Princess gave me a "free" cruise up to 12 days courtesy the casino. I made the booking for Alaska 7 days (everything else i wanted was sold out), paid the taxes and etc the day of the booking and there was an outstanding amount the casino would then cover - because it is a free cruise right? Now fast forward to last night and the part that the casino was to pay never got paid! So the system cancelled out the reservation last night since there was still a balance outstanding and we are 4 days to the cruise date. There is no reason for such ridiculousness. As you know you have to check in and do certain things online, as well as on their medallion app. All of it dropped out of the system, including the excursions which I am certain are sold out now and all the reservations i made for specialty dining are wiped out. It is a total reset. Allegedly there are some bosses working on putting things back but it will take a few hours. It sounded like the excursions and things are a maybe to get those back. They got the room back. They will follow up with me at the end of their day to update me and said it may take until Thursday to put everything right. I shared that my flight is supposed to leave at 6am on Thursday and I am not boarding a plane to fly to Anchorage on "maybe" and that the excursions at least have to be put back or they can just cancel it all. I will come back here to share what happens at the end of the story. Right now the ending to the story is anyone's guess. Update Wednesday night: Casino Services called me this evening to let me know the supervisor is still working on everything. I can see the cruise and room restored online and on the Medallion app, however everything else is wiped such as ny check-in, specialty restaurant reservations and excursions. I was told to call back in the morning to ask to speak with the supervisor to see if the excursions can at least be restored. All the while I am supposed to be flying out Thursday morning at 6am, so I have to get the covid test tomorrow, but why get it if the excursions can't be put back? The excursions are how I see locations and structures and cultures that I want to experience. Take that away and I don't see the point, I would just be taking a taxi into the port towns and meandering. Here is hoping the excursions can be put back.

What happened is that Princess gave me a "free" cruise up to 12 days courtesy the casino. I made the booking for Alaska 7 days (everything else i wanted was sold out), paid the taxes and etc the day of the booking and there was an outstanding amount the casino would then cover - because it is a free cruise right? Now fast forward to last night and the part that the casino was to pay never got paid! So the system cancelled out the reservation last night since there was still a balance outstanding and we are 4 days to the cruise date. There is no reason for such ridiculousness. As you know you have to check in and do certain things online, as well as on their medallion app. All of it dropped out of the system, including the excursions which I am certain are sold out now and all the reservations i made for specialty dining are wiped out. It is a total reset. Allegedly there are some bosses working on putting things back but it will take a few hours. It sounded like the excursions and things are a maybe to get those back. They got the room back. They will follow up with me at the end of their day to update me and said it may take until Thursday to put everything right. I shared that my flight is supposed to leave at 6am on Thursday and I am not boarding a plane to fly to Anchorage on "maybe" and that the excursions at least have to be put back or they can just cancel it all. I will come back here to share what happens at the end of the story. Right now the ending to the story is anyone's guess.

I just got a letter at 2:48am cst that my booking on this cruise, that is supposed to leave in 4 days, has been cancelled. Curious if others have received the same notification? No reason is given that I can see for the cancellation.

Hi to family who will be boarding this cruise, this coming Saturday, June 4. I am really ooking forward to this amazing trip, and making new.friends!! - Shannon

Why isn't 0 stars an option? I just finished my HOUR long app check-in with the call center attendant, after I tried, unsuccessfully, five times over 24 hours just to save my Travel Checklist. Wanted to say thanks for an app that is more time consuming and extremely frustrating or everyone, and an app that would be better for all if Princess just kept track of the account online and got rid of the non-working, slower than molasses app! Seriously - what is the point of it if everyone has to call in to complete the Travel Checklist? I am cruising 21 days starting on June 4 and am super NOT looking forward to having to use this app. I've never seen an app that can't save documents or do even the basics of save personal info. Is it even personal? I mean if the app is this bad I gotta wonder about the security end of it.