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About Izena

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    Cool Cruiser

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    American Cruise Lines
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  1. I differ with your interpretation. I understand that there are weather variables. I think it would be good business practice to keep the clients / passengers informed of changes. That means ahead of time.
  2. Beware. Don’t privately schedule extra excursions. The itinerary may change unannounced. I am scheduled for the Puget Sound Cruise April 22. i was studying the stops and shore excursions looking at possibly scheduling my own excursion. This is when I noticed ACL had changed the order of the itinerary. ( Friday was to be a cruising day and Saturday was to be the day for whale watching paid excursion —-website still shows this schedule BUT My account shows Whale watching to be on Friday which I paid for through ACL). I loved my first cruise but this sort of thing has taken the joy out of scheduling future cruises.
  3. I am taking this cruise in April 2020. I asked my TA for info about excursions. Prices are for 2019 Anacortes, WA FREE walking tour Deception Pass jet boat tour. $40. Premium SeaBear Salmon Tasting Tour. $45. Premium Whale Museum Tour. $20. Premium Whale Watching Tour. 2019. $99. 2020 $115. Signature Butchart Gardens. 2019. $145. 2020. $180. Signature Walking Tour of Port Angeles. $20. Premium Olympic National Park. Hurricane Ridge $50. Premium Lake Crescent of at Olympic National Park $ 50 Premium port townsend downtown walking tour. $15. Premium tour of fort Washington. $50. Premium poulsbo walking tour. $40. Premium Suquamish museum. $40 premium Does anyone know how many of the stops / ports do we have to use a tender?
  4. A consistent complaint on many reviews is poor to no WiFi connections. I dont think this acceptable. If carnival cruise line can offer WiFi in the Caribbean, ACL can certainly do better since they are always in view of land. The hotel manager on my last cruise implied that ACL just needed to update the system. If cruisers can get cell service WiFi can’t be that difficult. Cruisers are paying about (varies per cruise and category) $700 a night. A cruise without WiFi is not luxury. Poor wifi Cruisers can’t research up coming ports for independent site seeing opportunities can’t arrange own Uber transportation Check in flights May not be able to print boarding passes for flights home Hotel manager and staff have issues booking cruises Etc. etc. etc anyone have ideas on how we can get ACL into the 21st century? Mass emails, letters phone calls?
  5. I appreciated your post. I had a great cruise on the Pride on the Columbia River and booked another cruise for the spring w/ friend. So far no problems yet. BUT i also booked 2 solo cruises for 2021 (need to book early if want solo cabin) I am starting to have concerns with a 2021 cruise. It was for May 16 , 6 night. that specific cruise is no longer listed . It has been replaced with a different ship and different port and 7 nights . Specific itinerary not listed. My travel agent wasn’t even aware. She called ACL and they said changes will be confirmed by end of this week. (Really the change is already in computer) people beware ... ACL has in brochure. Itineraries, schedules , routes, ships and staterooms are always subject o change, without notice due to weather, availability of docks or locks, shoals, River condition, mechanical OR. ANY OTHER REASON Times and dates, depart and arrival are subject to changes.
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