Was on the same sailing and agree, Food was good but service was inconsistent. Had good service in Taste, horrendous in Savor, good in the MDR, good in Lacuccina, and so so in Cagneys. The Captains name is Matko and never saw him really out and about but he was on often with updates. While the medical evacuation, that caused us to lose Aruba, was outside of their control the fact that we left so late was directly on them. The Captain blamed it on loading of provisions for a 14 day sailing which I call BS as they turn these ships around in 7-8 hours and they were in port for over 24 hours. In fact the 14 day trip after us left in a 7 hour turn around. I blame it on all the people who were late arriving due to the weather. I understand that but it is unfair to penalize say 3900 passengers with a missed port to accommodate 100 late arrivals.
As others have said this ship is just poorly designed with respect to public areas especially when the outdoor decks are closed like they were for us for 3-4 days. The biggest problem I had with this cruise from day one was the way they handled the port changes releasing them after final payment. We all trusted NCL would exchange port for port like they had done with other impacted itineraries but when they went from 8 to 5 was very disappointing. They did though give us a credit for the missed sea day and also a 25% credit from the fare we paid for a future cruise. I thought that was very fair.
Rok of Ages, Burn the Floor, Howl at the Moon, Jazz Club, and Arvin and Emily were all good. The other entertainment was disappointing. Missed the hypnotist but have seen her and others in the past and the shows are pretty much the same. Magicians get a bit boring after the first 10 minutes. The one singer was advertised as atribute to Elton John and half his ongs were not even John's. The Caroles Kings were mediocre it is difficult to have males do female songs.
Disembarkation was a nightmare as they were delayed due to one gentlemen they kept calling for that I guess CBP had an interest in. Then while we did walk off others complained about the lack of porters which is the ports fault and not NCL's. I believe that NCL needs to start limiting walk offs or have strict enforcement of the luggage tag color to even the flow off the ship.
Another huge unaddressed problem is as usual the chair hogs at the pool that they do nothing to address. I was on the Jade in OCt and attendents there kept track of vacant chairs and removed towels. All ships should do this and the limited pool area on the Breakaway makes this a bigger issue.